What do Internet users think about italotreno.com ?

italotreno is often described as easy to use, with clear explanations, smooth booking, and quick access to timetables and ticket purchase. Some customers also mention affordable prices, convenient schedules, and a very comfortable train ride. The site is praised for its clear information, simple navigation, and complete overview of fares, while a few reviews note problems with card acceptance, slow pages, and tickets or invoices not arriving or being hard to download. One customer also wanted a seat map showing window positions. italotreno gathers mostly positive feedback with 392 reviews published in total and an average rating of 4.4 stars.

Reviews for Italotreno.com

Total: 392 reviews since 31/03/2023

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4.4

Based on 191 reviews from the last 12 months

5

74%
4

12%
3

4%
2

5%
1

5%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

italotreno is often described as easy to use, with clear explanations, smooth booking, and quick access to timetables and ticket purchase. Some customers also mention affordable prices, convenient schedules, and a very comfortable train ride.

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Digital experience

58 reviews mention the digital experience, with 81% positive feedback.

"Easy to navigate in the site"

"Easy to navigate website and to book. Congratulations to Italo!"

"This was my first time ever buying a train ticket and it was very easy to navigate."

1 ★

2 ★

3 ★

4 ★

5 ★

Joseph K.
29 May 2026
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Very simple to use. Thank you for the great user experiance.
Experience from: 28 May 2026
Carlos A.
27 May 2026
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So easy
Experience from: 23 May 2026
William T.
27 May 2026
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Vast array of choices for trains in Italy, but this ItaloTreno.com website was easy to navigate, populate with my details, and conclude the search for 1) quality rail service, 2) optimal train schedules, and 3) reasonable prices.
Experience from: 25 May 2026
D. S.
23 May 2026
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Fast & easy!
Experience from: 22 May 2026
Maddalena S.
23 May 2026
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Grazie.molto facile!
Experience from: 22 May 2026
G. G.
22 May 2026
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The best
Experience from: 21 May 2026
Bradley I.
21 May 2026
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If our experience matches the ease of scheduling this transfer from Venezia to Fiorenze it will be one of the most unforgettable parts of our Italian Vacation.
Experience from: 20 May 2026
A. A.
19 May 2026
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ottimo servizio , rapido e chiaro
Experience from: 18 May 2026
D. S.
18 May 2026
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Easy and fast
Experience from: 17 May 2026
A. W.
17 May 2026
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Awesome, easy as!
Experience from: 16 May 2026
A. T.
17 May 2026
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excelente!
Experience from: 16 May 2026
R. D.
16 May 2026
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As I knew what I was looking for, I could purchase quite fast... but still very expensive!!!!
Experience from: 11 May 2026
G. M.
16 May 2026
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COMPLICATA
Experience from: 11 May 2026
T. G.
16 May 2026
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I have bought tickets before. I created an account. Today I bought tickets again and it does not find my account or link my tickets to my account. Very confusing.
Experience from: 11 May 2026
R. S.
16 May 2026
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bravi
Experience from: 10 May 2026
R. A.
16 May 2026
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Easy to purchase online
Experience from: 9 May 2026
C. C.
11 May 2026
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Friendly purchase interface, easily ordering
Experience from: 6 May 2026
F. M.
11 May 2026
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It is always so easy to be able to buy tickets
Experience from: 5 May 2026
R. F.
11 May 2026
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La compra se complicó un poco, porque no aceptaban fácilmente la tarjeta máster, pero se logró el objetivo
Experience from: 8 May 2026
I. C.
11 May 2026
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straight forward
Experience from: 5 May 2026