What do Internet users think about italotreno.com ?

italotreno is often described as easy to use, with clear explanations, smooth booking, and quick access to timetables and ticket purchase. Some customers also mention affordable prices, convenient schedules, and a very comfortable train ride. The site is praised for its clear information, simple navigation, and complete overview of fares, while a few reviews note problems with card acceptance, slow pages, and tickets or invoices not arriving or being hard to download. One customer also wanted a seat map showing window positions. italotreno gathers mostly positive feedback with 392 reviews published in total and an average rating of 4.4 stars.

Reviews for Italotreno.com

Total: 392 reviews since 31/03/2023

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4.4

Based on 191 reviews from the last 12 months

5

74%
4

12%
3

4%
2

5%
1

5%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

italotreno is often described as easy to use, with clear explanations, smooth booking, and quick access to timetables and ticket purchase. Some customers also mention affordable prices, convenient schedules, and a very comfortable train ride.

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Digital experience

58 reviews mention the digital experience, with 81% positive feedback.

"Easy to navigate in the site"

"Easy to navigate website and to book. Congratulations to Italo!"

"This was my first time ever buying a train ticket and it was very easy to navigate."

1 ★

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5 ★

Robert H.
28 Jun 2026
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absolutely terrible website and app. had to enter my card info over and over, italio declined the transaction multiple times . It took 2 HOURS to book a train ride
Experience from: 20 Jun 2026
Jonathan M.
28 Jun 2026
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Very easy to book - clear concise information
Experience from: 24 Jun 2026
C. B.
20 Jun 2026
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favoloso
Experience from: 19 Jun 2026
Margaret M.
16 Jun 2026
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Easy to follow
Experience from: 13 Jun 2026
Armando G.
16 Jun 2026
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Excellent page
Experience from: 9 Jun 2026
C. M.
16 Jun 2026
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Very easy to use although my phone was showing different rates than my computer.
Experience from: 12 Jun 2026
H. K.
16 Jun 2026
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Perfection
Experience from: 8 Jun 2026
Silvana M.
16 Jun 2026
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I should have a credit of 10 euros, but there is no sign of it in my personal area.
Experience from: 8 Jun 2026
Jose L.
8 Jun 2026
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very easy to navigate and complete transactions, thank you
Experience from: 7 Jun 2026
Shuo F.
8 Jun 2026
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I didn't receive my ticket yet, after 15mins i clicked the payment . I don't know can I get the train tomorrow.
Experience from: 7 Jun 2026
L. P.
7 Jun 2026
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Excelent!!
Experience from: 6 Jun 2026
M. M.
7 Jun 2026
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easy straight forward ticket purchase.
Experience from: 2 Jun 2026
U. B.
7 Jun 2026
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Facile utilizzo
Experience from: 2 Jun 2026
D. B.
7 Jun 2026
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It was fast and smooth
Experience from: 4 Jun 2026
L. D.
7 Jun 2026
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Buongiorno fate le promozioni le offerte ok ma poi si paga la scelta del posto ... è stata una novità che non sapevo!
Experience from: 2 Jun 2026
M. M.
7 Jun 2026
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Yes, we are. Looking forward to our trip. Thank you, Michael.
Experience from: 1 Jun 2026
H. N.
7 Jun 2026
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Todo muy bien. Tuvimos demoras con el pago, pero finalmante pudimos realizarlo con otra de nuestras tarjetas de crédito.
Experience from: 1 Jun 2026
D. O.
7 Jun 2026
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The train is very comfortable
Experience from: 6 Jun 2026
E. E.
7 Jun 2026
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It took me so many hours trying, at the end it was not completing the transaction. reason: somthing went wrongor there is an error. One time it showed that the transaction was successfull, but I never received confirmation. I was unable to see the time table to choose a specific time, only one choice. This morning I was able to compleate the transaction with no problem, but I had to bypass asking for a receipt, as there were no choices that I could pick.
Experience from: 30 May 2026
Eileen S.
31 May 2026
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One of the easiest sites I've ever used!
Experience from: 30 May 2026