What do Internet users think about italotreno.com ?

italotreno is often described as easy to use, with clear explanations, smooth booking, and quick access to timetables and ticket purchase. Some customers also mention affordable prices, convenient schedules, and a very comfortable train ride. The site is praised for its clear information, simple navigation, and complete overview of fares, while a few reviews note problems with card acceptance, slow pages, and tickets or invoices not arriving or being hard to download. One customer also wanted a seat map showing window positions. italotreno gathers mostly positive feedback with 392 reviews published in total and an average rating of 4.4 stars.

Reviews for Italotreno.com

Total: 392 reviews since 31/03/2023

Authentic reviews

Because your trust is essential, all reviews undergo a rigorous control procedure, from their collection to their moderation, through to publication, to guarantee maximum reliability. Learn more

Add to your preferred sources

4.4

Based on 191 reviews from the last 12 months

5

74%
4

12%
3

4%
2

5%
1

5%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

italotreno is often described as easy to use, with clear explanations, smooth booking, and quick access to timetables and ticket purchase. Some customers also mention affordable prices, convenient schedules, and a very comfortable train ride.

This summary is AI-Generated

Thanks for your feedback!

Helpful?

Digital experience

58 reviews mention the digital experience, with 81% positive feedback.

"Easy to navigate in the site"

"Easy to navigate website and to book. Congratulations to Italo!"

"This was my first time ever buying a train ticket and it was very easy to navigate."

1 ★

2 ★

3 ★

4 ★

5 ★

Eusebio D.
26 Aug 2026
Verified review
Collected and verified by Verified Reviews
I needed to ask my friend from the USA to purchase my ticket because Italo would not allow my italian banking transaction
Experience from: 18 Aug 2026
U. S.
17 Aug 2026
Verified review
Collected and verified by Verified Reviews
ALL IN OK , SUITABLE
Experience from: 16 Aug 2026
P. B.
17 Aug 2026
Verified review
Collected and verified by Verified Reviews
All is very easy!
Experience from: 16 Aug 2026
Clare C.
17 Aug 2026
Verified review
Collected and verified by Verified Reviews
Excellent. Very easy site to navigate. And I like to Italo trains.
Experience from: 16 Aug 2026
A. N.
15 Aug 2026
Verified review
Collected and verified by Verified Reviews
It was very easy, with very complete information.
Experience from: 14 Aug 2026
Aiping T.
10 Aug 2026
Verified review
Collected and verified by Verified Reviews
Nice
Experience from: 4 Aug 2026
R. D.
10 Aug 2026
Verified review
Collected and verified by Verified Reviews
Very easy to book online, everything is good.
Experience from: 6 Aug 2026
L. W.
4 Aug 2026
Verified review
Collected and verified by Verified Reviews
I needed to minimise the screen to get help but each time I returned the screen to full page I had to start again. Very frustrating
Experience from: 28 Jul 2026
Sathasivan M.
4 Aug 2026
Verified review
Collected and verified by Verified Reviews
Quick and easy to find timetable details and then to buy your ticket. Would highly recommend.
Experience from: 31 Jul 2026
L. G.
27 Jul 2026
Verified review
Collected and verified by Verified Reviews
Top
Experience from: 26 Jul 2026
C. C.
25 Jul 2026
Verified review
Collected and verified by Verified Reviews
easy to find and buy the appropriate ticket
Experience from: 25 Jul 2026
W. H.
22 Jul 2026
Verified review
Collected and verified by Verified Reviews
excellent!
Experience from: 20 Jul 2026
S. R.
22 Jul 2026
Verified review
Collected and verified by Verified Reviews
felicidades
Experience from: 16 Jul 2026
R. G.
22 Jul 2026
Verified review
Collected and verified by Verified Reviews
fast and easy
Experience from: 18 Jul 2026
D. L.
22 Jul 2026
Verified review
Collected and verified by Verified Reviews
Fácil, rápida y efectiva.
Experience from: 17 Jul 2026
E. T.
22 Jul 2026
Verified review
Collected and verified by Verified Reviews
Smooth and easy purchase
Experience from: 16 Jul 2026
T. S.
22 Jul 2026
Verified review
Collected and verified by Verified Reviews
Very smooth and user friendly. Thank you.
Experience from: 17 Jul 2026
C. S.
22 Jul 2026
Verified review
Collected and verified by Verified Reviews
Easy access to the website and the processing times are very convenient.
Experience from: 19 Jul 2026
Ramiro V.
22 Jul 2026
Verified review
Collected and verified by Verified Reviews
No puedo descargar los boletos
Experience from: 14 Jul 2026
Reply from Italotreno.com

Estimado Cliente, lamentamos las dificultades encontradas al descargar sus billetes. En algunos casos, el envío del billete por correo electrónico puede tardar unas horas en producirse. Si no lo recibe, puede recuperarlo introduciendo sus datos en la siguiente página: https://biglietti.italotreno.com/en/ricerca-biglietto Su feedback es importante para ayudarnos a mejorar el servicio.
S. B.
15 Jul 2026
Verified review
Collected and verified by Verified Reviews
easy
Experience from: 14 Jul 2026