What do Internet users think about italotreno.com ?

italotreno is often described as easy to use, with clear explanations, smooth booking, and quick access to timetables and ticket purchase. Some customers also mention affordable prices, convenient schedules, and a very comfortable train ride. The site is praised for its clear information, simple navigation, and complete overview of fares, while a few reviews note problems with card acceptance, slow pages, and tickets or invoices not arriving or being hard to download. One customer also wanted a seat map showing window positions. italotreno gathers mostly positive feedback with 392 reviews published in total and an average rating of 4.4 stars.

Reviews for Italotreno.com

Total: 392 reviews since 31/03/2023

Authentic reviews

Because your trust is essential, all reviews undergo a rigorous control procedure, from their collection to their moderation, through to publication, to guarantee maximum reliability. Learn more

Add to your preferred sources

4.4

Based on 191 reviews from the last 12 months

5

74%
4

12%
3

4%
2

5%
1

5%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

italotreno is often described as easy to use, with clear explanations, smooth booking, and quick access to timetables and ticket purchase. Some customers also mention affordable prices, convenient schedules, and a very comfortable train ride.

This summary is AI-Generated

Thanks for your feedback!

Helpful?

Digital experience

58 reviews mention the digital experience, with 81% positive feedback.

"Easy to navigate in the site"

"Easy to navigate website and to book. Congratulations to Italo!"

"This was my first time ever buying a train ticket and it was very easy to navigate."

1 ★

2 ★

3 ★

4 ★

5 ★

H. K.
15 Oct 2026
Verified review
Collected and verified by Verified Reviews
The website is quite user friendly, it made it easy to book the train. Thank you. ?
Experience from: 10 Oct 2026
William I.
15 Oct 2026
Verified review
Collected and verified by Verified Reviews
I haven't received an email. It also won't let me download the tickets. Very bad experince. I don't have my tickets, even though I've already paid for them
Experience from: 7 Oct 2026
Reply from Italotreno.com

Dear Customer, We apologize for the inconvenience. A temporary technical issue affected the service, causing difficulties in accessing and downloading your tickets. We are sorry for the frustrating experience and thank you for your understanding.
S. N.
15 Oct 2026
Verified review
Collected and verified by Verified Reviews
iT WAS OK.
Experience from: 10 Oct 2026
F. B.
13 Oct 2026
Verified review
Collected and verified by Verified Reviews
Tutto bene, bravi
Experience from: 7 Oct 2026
G. F.
13 Oct 2026
Verified review
Collected and verified by Verified Reviews
Pessima experiencia, tentei fazer a compra mais de 10x para conseguir, surgem vários erros, a página não traduz completamente, ou não aceita os cartões como pagamento, não aceita a Apple Pay de pagamento, o aplicativo só tem inglês ou italiano e não traduz, complicado demais.
Experience from: 5 Oct 2026
Angela maria B.
5 Oct 2026
Verified review
Collected and verified by Verified Reviews
It was clearly explained and pricing was affordable.
Experience from: 4 Oct 2026
Richard P.
3 Oct 2026
Verified review
Collected and verified by Verified Reviews
Simple to navigate
Experience from: 2 Oct 2026
J. R.
2 Oct 2026
Verified review
Collected and verified by Verified Reviews
Very nice experience
Experience from: 27 Sept 2026
E. M.
2 Oct 2026
Verified review
Collected and verified by Verified Reviews
LA FACILIDAD CON LA PAGINA Y MUY BUEN PRECIO
Experience from: 30 Sept 2026
B. R.
18 Sept 2026
Verified review
Collected and verified by Verified Reviews
Maybe you can have spanish language on your web site
Experience from: 16 Sept 2026
P. R.
18 Sept 2026
Verified review
Collected and verified by Verified Reviews
I THINK THAT THE PURCHASE IS QUITE EASY TO OBTAIN
Experience from: 17 Sept 2026
L. N.
18 Sept 2026
Verified review
Collected and verified by Verified Reviews
I bought the tickets very easily and quickly.
Experience from: 15 Sept 2026
J. C.
18 Sept 2026
Verified review
Collected and verified by Verified Reviews
wonderful!!
Experience from: 13 Sept 2026
T. D.
18 Sept 2026
Verified review
Collected and verified by Verified Reviews
Friendly website. great prices and choices.
Experience from: 11 Sept 2026
Alma rosa A.
18 Sept 2026
Verified review
Collected and verified by Verified Reviews
It was fine, I am little nervous because I don't use to buy train tickets on line, well I had never buy a train ticket until now.
Experience from: 11 Sept 2026
A. C.
18 Sept 2026
Verified review
Collected and verified by Verified Reviews
Unfortunately, the app is no longer working properly. I tried reinstalling it, but without success. I couldn't access my personal profile from the initial screen; I only managed to do so after resorting to a few workarounds. Purtroppo l' APP non funziona più bene. Ho provato a riinstallarla ma senza buoni risultati. Alla prima schermata non si riesce ad entrare nel profilo personale, ci sono riuscito solo dopo alcuni sotterfugi a cui sono dovuto ricorrere.
Experience from: 10 Sept 2026
M. K.
16 Sept 2026
Verified review
Collected and verified by Verified Reviews
okay to the moment when I want to get my invoice...
Experience from: 8 Sept 2026
Reply from Italotreno.com

Dear Customer, Thank you for sharing your experience. We are sorry to hear that you encountered difficulties when requesting your invoice. If you wish, you can provide us with more details about what happened, so that we can better understand the situation.
Wasana B.
9 Sept 2026
Verified review
Collected and verified by Verified Reviews
?
Experience from: 8 Sept 2026
R. H.
8 Sept 2026
Verified review
Collected and verified by Verified Reviews
Easy to use
Experience from: 7 Sept 2026
A. T.
7 Sept 2026
Verified review
Collected and verified by Verified Reviews
Great
Experience from: 6 Sept 2026