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Review Summary
idealwine comes across as a smooth and reassuring experience, with bottles arriving well packaged and in good time. Customers mention a clear sense of satisfaction from the order process through to delivery, along with helpful customer service and a team that feels passionate about what it does.
Delivery
"All was delivered well to our little island in Greece and in time as planned. No issues at all! We will order again!"
"Very good prices, a wide selection of wines, transparent auctions, speedy delivery and very clean and professional packaging."
"Very Good, and pain free delivery."
Digital experience
"Reliable and quick responses. Happy to use Idealwine for specific purchases. Keep going like this!"
"The best wine auction site with the largest selection of wines, an equally good fixed price selection, very easy to navigate the site, extraordinary…"
The best wine auction site with the largest selection of wines, an equally good fixed price selection, very easy to navigate the site, extraordinary customer service with the fastest temperature controlled shipment at the most competitive price and follow-up! 5 stars all throughout
"Great platform, lots of choices, good price point plus the insights on the wines and vintages is one of a kind"
Choice
"Excellent selection of wines not imported to the USA"
"A good selection for people who are looking for something special that is no longer available online or in shops."
"Easy process and great shipping and storing options."
Team expertise
"Goede collectie, duidelijke informatie en goede klantenservice."
"very fast and very professional handling"
"Great customer service, I would definitely use again"
Responsiveness
"Fast and efficient!"
"Sehr einfach zu bedienen. Zuverlässige Bezahlung. Guter Service, wenn es ein Problem gibt. Es wird immer eine faire Lösung gefunden."
"Quick reply by Asia local team"
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A. A.
20 Nov 2021
Verified reviewalways perfect and this one was ultra fast...
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A. A.
20 Nov 2021
Verified reviewRapido e veloce nella consegna, bottiglie arrivate intatte e ben imballate
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A. A.
20 Nov 2021
Verified reviewYou need to improve the response time to emails. Over 1 week is not acceptable. Otherwise a great service!
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A. A.
20 Nov 2021
Verified reviewGood communication!
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A. A.
20 Nov 2021
Verified reviewProfessional and reliable. Fast delivery even to Germany. Wine were always as described and so far no corked, oxidated or cooked wines.
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A. A.
20 Nov 2021
Verified reviewSatisfied for buying good bottle.
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A. A.
20 Nov 2021
Verified reviewWine took several weeks to ship, which is not a problem on its own but there was no communication about the delay. The shipping company they use just left the package at the entrance to my building without buzzing. Luckily a neighbor was kind enough to grab the package, otherwise it could easily have been stolen. Wine was well packaged and arrived cooled which was a nice touch.
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A. A.
20 Nov 2021
Verified reviewSuper navigation - trustworthy customer service and safe and reliable shipping methods. Bottles bought up to 50% cheaper as the same wine can be found in my home country.
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A. A.
20 Nov 2021
Verified reviewExcellent
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A. A.
20 Nov 2021
Verified reviewNo problems, easy to follow the shipping, good service
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A. A.
20 Nov 2021
Verified reviewDelivering exactly as promised
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A. A.
20 Nov 2021
Verified reviewDelivery was quick and easy
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A. A.
11 Nov 2021
Verified reviewBest Service Kind Reply Excellent Delivery
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A. A.
11 Nov 2021
Verified reviewtutto come da programma: consegna effettuata in orario, prodotti in ottimo stato.
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A. A.
11 Nov 2021
Verified reviewFive stars have been the review for a number of years now. They still are.
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A. A.
11 Nov 2021
Verified reviewWell. Although the website is not very intuitive, the wine offer, the price and the total service are very good. I would recommend it.
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A. A.
11 Nov 2021
Verified reviewCustomer support has very long response time. Sometimes you dont even get a reply.
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A. A.
11 Nov 2021
Verified reviewCustomer service was very helpful with prompt communication, and the item was shipped and received in time for an upcoming birthday gift. Great dealer, thanks for your assistance!
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A. A.
11 Nov 2021
Verified reviewWines always arrived in good conditions!!
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A. A.
11 Nov 2021
Verified reviewSuper package, great choices, will be back.
Reviews displayed in chronological order
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