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Review Summary
idealwine comes across as a smooth and reassuring experience, with bottles arriving well packaged and in good time. Customers mention a clear sense of satisfaction from the order process through to delivery, along with helpful customer service and a team that feels passionate about what it does.
Delivery
"Good, fast and reliable"
"Fast and well packed. Very good"
"Très bonne transaction. expédition rapide et bon emballage."
Digital experience
"Ich bin mit meinem Einkauf bei iDealwine rundum zufrieden. Die gesamte Abwicklung verlief reibungslos und professionell. Der Service war zuverlässig,…"
Ich bin mit meinem Einkauf bei iDealwine rundum zufrieden. Die gesamte Abwicklung verlief reibungslos und professionell. Der Service war zuverlässig, und ich hatte einen sehr positiven Eindruck vom gesamten Kaufprozess. Vielen Dank für den ausgezeichneten Service!
"Place an order is very easy and packaging and delivery are safety and fast. Also prices are often convenient."
"Reliable and quick responses. Happy to use Idealwine for specific purchases. Keep going like this!"
Choice
"Excellent selection of wines not imported to the USA"
"A good selection for people who are looking for something special that is no longer available online or in shops."
"Easy process and great shipping and storing options."
Team expertise
"Goede collectie, duidelijke informatie en goede klantenservice."
"very fast and very professional handling"
"Great customer service, I would definitely use again"
Responsiveness
"Fast and efficient!"
"Sehr einfach zu bedienen. Zuverlässige Bezahlung. Guter Service, wenn es ein Problem gibt. Es wird immer eine faire Lösung gefunden."
"Quick reply by Asia local team"
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A. A.
11 May 2023
Verified reviewQuick and good deliver. Two o the wines came in woodenboxes but the cover of both of them were all cracked up. I ordered with woodenbox and expected them whole. Robban
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A. A.
11 May 2023
Verified reviewfast and easy. smart way of putting multiple orders in one shipping.
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A. A.
11 May 2023
Verified reviewVery quick delivery. Solid and beautifully packed
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A. A.
11 May 2023
Verified reviewI was very satisfied with the purchase, shipping, communication and the product itself. I recommend
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A. A.
11 May 2023
Verified reviewEverything OK.
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A. A.
11 May 2023
Verified reviewfast delivery excellent
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A. A.
11 May 2023
Verified reviewDelivery was late, too late - 24 of April! I had these wines contracted for 22nd, so I lost money because of it.
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A. A.
11 May 2023
Verified reviewWhen things go well the service is excellent. More importantly, when things are bad the customer service is still excellent and the staff do all that they can to resolve the issue. Ideal wine is a company who understand the basic tenet of customer service. Kudos
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A. A.
10 May 2023
Verified reviewShipping was fine. But lots of fees in general.
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A. A.
10 May 2023
Verified reviewI've bought good quality wines online from iDealwine a few times - shipped to Denmark. It works super well, great selection, attractive prices, efficient shipping. All in all, I feel totally comfortable shopping wines here.
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A. A.
10 May 2023
Verified reviewI received a message that my package arrived to the destination and has not found anyone at 15:17, which is impossible since the address is from an office where, at that time, there are multiple people present. The same happened last time i ordered from you and I had to go to the post office myslef and get the package, which is inconvenient for me. I strongly advice you to change your transport firm as they are obviously lying and not delivering the service to the standards expected. Again, there is no possible way there wasn't anyone at the address I have used for my delivery!
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A. A.
2 May 2023
Verified reviewGreat price, interesting auction, fast delivery, idealwine with no reason not to like it.
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A. A.
2 May 2023
Verified reviewPerfect service!
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A. A.
2 May 2023
Verified reviewThé only thing I would change is thé fast search on thé site… you must write your request absolutely perfect… not a key word or apart of thé name
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A. A.
2 May 2023
Verified reviewThe (expensive wine) was left outside my door, basically for any passer by to see, for a whole day! Luckily nobody took it away.
Reply from Idealwine.com
Good afternoon Sir, on behalf of Idealwine, please accept our apologies regarding the difficulties you had with the delivery of your order. We will keep informed our transport solution regarding this behavior. Thank you. Kind regards, IDealwine Team.
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A. A.
2 May 2023
Verified reviewiDealwine came up on an Internet search for some special wines for a special birthday. There is a five star selection of wines at this merchant, some of which are almost impossible to find in the UK. I was hesitant to order, due to very mixed feedback on a UK feedback site. However I decided to take a gamble, because it was a special birthday. After creating an account and selecting & adding 12 wines to my basket, I closed the page and was surprised to receive an email stating that the order was confirmed & asking for payment, or storage may be charged. This is not the way to encourage customers. However, I continued. The wine shipment to the UK took 23 days, so missed my birthday, which was a pity! I contacted Customer Services after 10 days, because there was no update on my account, and received a reply in a couple of days. I would be contacted when my shipment was handed over to FedEx. And so it was. In fact from receiving that initial order confirmed e mail, I counted 18 subsequent emails up to delivery. The wines were very well packed and as ordered. Customs duties are payable when importing into the UK from the EU but can be paid with the order in advance now. If the website was less "aggressive" in confirming an order when only a basket had been filled, and if there was more information on a customer account as the order was processed, this would have been a five star experience. The bottom line is that the wine selection at iDealwine is hard to match. I will be enjoying a belated celebration with this wine when the family gets together next time!
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A. A.
2 May 2023
Verified reviewGood service - fast handling
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A. A.
2 May 2023
Verified reviewVery good (French ) wines at reasonable prices, excellent delivery.
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A. A.
2 May 2023
Verified reviewalways all perfect! as usua! Ideal wine just amazing!
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A. A.
2 May 2023
Verified reviewI used to buy more wine from ideal wine prior to Brexit. Then the paperwork, duty and hard logistics began so I reduced my purchases. This until Idealwine took it upon themselves to take the responsibility for settling all duty, paperwork...a stroke of genius which should restore their UK sales. As a wine provider, they have no equal for an amateur of collector of fine wines. Amazing selection, great platform, strong customer service where you can speak to people. A pleasure to deal with. Kamal
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