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Review Summary
idealwine comes across as a smooth and reassuring experience, with bottles arriving well packaged and in good time. Customers mention a clear sense of satisfaction from the order process through to delivery, along with helpful customer service and a team that feels passionate about what it does.
Delivery
"Good, fast and reliable"
"Fast and well packed. Very good"
"Très bonne transaction. expédition rapide et bon emballage."
Digital experience
"Ich bin mit meinem Einkauf bei iDealwine rundum zufrieden. Die gesamte Abwicklung verlief reibungslos und professionell. Der Service war zuverlässig,…"
Ich bin mit meinem Einkauf bei iDealwine rundum zufrieden. Die gesamte Abwicklung verlief reibungslos und professionell. Der Service war zuverlässig, und ich hatte einen sehr positiven Eindruck vom gesamten Kaufprozess. Vielen Dank für den ausgezeichneten Service!
"Place an order is very easy and packaging and delivery are safety and fast. Also prices are often convenient."
"Reliable and quick responses. Happy to use Idealwine for specific purchases. Keep going like this!"
Choice
"Excellent selection of wines not imported to the USA"
"A good selection for people who are looking for something special that is no longer available online or in shops."
"Easy process and great shipping and storing options."
Team expertise
"Goede collectie, duidelijke informatie en goede klantenservice."
"very fast and very professional handling"
"Great customer service, I would definitely use again"
Responsiveness
"Fast and efficient!"
"Sehr einfach zu bedienen. Zuverlässige Bezahlung. Guter Service, wenn es ein Problem gibt. Es wird immer eine faire Lösung gefunden."
"Quick reply by Asia local team"
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A. A.
3 Jun 2024
Verified reviewI love iDealwine !! the auctions are excellent and the variety of wines in each auction are so interesting. The new additions to the website have made it even more exciting when you've bid for a single bottle or a case of 12 bottles. The payment process is very secure, the delivery prices are very competitive, the options to store the wines in house or combine deliveries is a handy option. I've 50 plus bottles purchased over 5 x different auctions, I've received one delivery ontime and professionally & I've 3 x more deliveries in transit to arrive nest week and I've already received delivery instructions from the currier company.
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A. A.
1 Jun 2024
Verified reviewEasy to use site. Quite a high cost of transport to BG. Correct prices.
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A. A.
31 May 2024
Verified reviewI received my bottles in perfect condition.
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A. A.
31 May 2024
Verified reviewThe wine is fine. The processing times and shipping are unacceptable today.
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A. A.
31 May 2024
Verified reviewMy third order from this site and this order was shipped a lot quicker than the second order. My only issue it was a large amount of wine and the courier just left the order on my doorstep as nobody was home.Anybody could have taken it (which they didn't) but the courier should have arranged redelivery.
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A. A.
31 May 2024
Verified reviewPerfect to be allowed to combine auction purchases with wines from the shop and minimize transport costs. Excellent and fast delivery.
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A. A.
31 May 2024
Verified reviewThe changed homepage system is complicated and inconvenient
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A. A.
31 May 2024
Verified reviewBought one bottle at auction and had to chase customer services as over a week had gone by and the bottle hadn't even been shipped. My second order from the site and where my first order arrived super quick this one was very slow.
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A. A.
31 May 2024
Verified reviewSuper
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A. A.
31 May 2024
Verified reviewI like this company very much.. Of course, it is difficult to buy at the cheapest price, but it was very interesting that it was difficult to get all the wines. Let's get along well from now on.
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A. A.
14 May 2024
Verified reviewQuick, easy and good service.
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A. A.
14 May 2024
Verified reviewgood
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A. A.
12 May 2024
Verified reviewfast processing, perfectly packaged wines, highly recommended
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A. A.
11 May 2024
Verified reviewIt was a very good deal and they responded quickly to questions.
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A. A.
11 May 2024
Verified reviewActual service provided by idealwine is very good. However recommend to offer alternative shipper to UPS. UPS ignores shipping instructions an keeps leaving packages although advised to not to do so.
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A. A.
11 May 2024
Verified reviewPerfect!
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A. A.
11 May 2024
Verified reviewExcellent service and shipping. The proces from buying (auction or stock) was first class.
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A. A.
11 May 2024
Verified reviewvery good service! Wine like on the photos
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A. A.
11 May 2024
Verified reviewEverithing was superclear on the site, very simple in the ordering, perfect in the delivery!
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A. A.
11 May 2024
Verified reviewgreat selection and really speedy delivery internationally.Thanks :)
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