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Review Summary
id-direct feels straightforward to use, with customers often mentioning easy ordering, clear navigation, and quick help when choosing the right item. The most repeated experience is a fast, reliable service that gets the correct order delivered promptly.
Delivery
"Prompt delivery, nice lad ."
"Very clear website, easy to order and quick delivery"
"Very satisfied, easy to use site and recieved within 2 days and recieved 10% off my next order which I have already used"
Digital experience
"Easy to use website."
"To early only just received my order. You were recommended by others, website easy to use so generally happy."
"The web site did everything it needed to. It was nothing special, but equally I was able to navigate it and find the product I wanted relatively…"
The web site did everything it needed to. It was nothing special, but equally I was able to navigate it and find the product I wanted relatively quickly
Responsiveness
"Always helpful Friendly helpful staff Prompt delivery Thank you"
"Very good prompt service. Cannot be faulted."
"Excellent and prompt service !"
Team expertise
"No complaints very efficent service thoroughly recommend."
"Good service. Would recommend"
"Very good service Would highly recommend"
Choice
"Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased…"
Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased with the product.
"Site was easy to use. Plenty of choice and easy to order. Delivered on time. Product is good. I would order from here again."
"Site easy to navigate. Fast delivery. Plenty of choice. Thanks."
Friendliness & courtesy
"Delivery man is aways on time and very kind."
"Customer Service was fabulous! Very helpful and able to advise on products"
"Friendly and helpful communication on the telephone and quick delivery."
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A. A.
13 Nov 2021
Verified reviewEasy to order, amazing quality, very fast delivery. Extremely pleased
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A. A.
13 Nov 2021
Verified reviewReally good service. Very helpful and friendly. Good stock and sizes.
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A. A.
12 Nov 2021
Verified reviewExcellent service.
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A. A.
11 Nov 2021
Verified reviewGood website, easy to use.
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A. A.
11 Nov 2021
Verified reviewThey were clear regarding size fit etc and delivered next morning
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A. A.
11 Nov 2021
Verified reviewExcellent service. Very prompt.
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A. A.
11 Nov 2021
Verified reviewfast delivery
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A. A.
11 Nov 2021
Verified revieweasy to order , great service
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A. A.
11 Nov 2021
Verified reviewVery easy to follow.
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A. A.
11 Nov 2021
Verified reviewI refer to my order UK-B2C-233338.After waiting more than 48 hours after update of Nov 2 i am still waiting my delivery.The order may have been delivered but they have not been delivered to WS34AW,it looks as if i have lost my money and my order.
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A. A.
11 Nov 2021
Verified reviewgreat company and service very easy to find what you want and order it
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A. A.
11 Nov 2021
Verified revieweasy to use and quick to fill out
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A. A.
11 Nov 2021
Verified reviewExcellent service no issues
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A. A.
11 Nov 2021
Verified reviewEasy to order quick delivery with good communication
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A. A.
4 Nov 2021
Verified reviewFirst time I used the site it was confusing and hard to know which product to use so I would suggest giving the support desk a call - they were very helpful and even sent out samples!
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A. A.
4 Nov 2021
Verified reviewDisappointed regarding delivery when emailed by your company that delivery would be 02/11/21 between 08hrs and 18.00 hrs and parcel not delivered until today 03/11/21 😔😔
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A. A.
4 Nov 2021
Verified reviewSite brilliant never had problems,even with delivery always come next day if order in week
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A. A.
4 Nov 2021
Verified reviewSimple procedure to view products and place an order.
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A. A.
4 Nov 2021
Verified reviewprompt delivery. well done.
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A. A.
4 Nov 2021
Verified reviewWebsite easy to use, & Queries are answered very quickly. Would recommend to others.
Reviews displayed in chronological order
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