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Review Summary
id-direct feels straightforward to use, with customers often mentioning easy ordering, clear navigation, and quick help when choosing the right item. The most repeated experience is a fast, reliable service that gets the correct order delivered promptly.
Delivery
"Prompt delivery, nice lad ."
"Very clear website, easy to order and quick delivery"
"Very satisfied, easy to use site and recieved within 2 days and recieved 10% off my next order which I have already used"
Digital experience
"Easy to use website."
"To early only just received my order. You were recommended by others, website easy to use so generally happy."
"The web site did everything it needed to. It was nothing special, but equally I was able to navigate it and find the product I wanted relatively…"
The web site did everything it needed to. It was nothing special, but equally I was able to navigate it and find the product I wanted relatively quickly
Responsiveness
"Always helpful Friendly helpful staff Prompt delivery Thank you"
"Very good prompt service. Cannot be faulted."
"Excellent and prompt service !"
Team expertise
"No complaints very efficent service thoroughly recommend."
"Good service. Would recommend"
"Very good service Would highly recommend"
Choice
"Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased…"
Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased with the product.
"Site was easy to use. Plenty of choice and easy to order. Delivered on time. Product is good. I would order from here again."
"Site easy to navigate. Fast delivery. Plenty of choice. Thanks."
Friendliness & courtesy
"Delivery man is aways on time and very kind."
"Customer Service was fabulous! Very helpful and able to advise on products"
"Friendly and helpful communication on the telephone and quick delivery."
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A. A.
3 Nov 2021
Verified reviewvery good Except the celotape is stuck to pants so cannot seal them to put in bin
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A. A.
2 Nov 2021
Verified reviewLovely product
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A. A.
2 Nov 2021
Verified reviewExcellent service, and fast delivery. As I order products for a third party I am unable to comment as to their suitability but, as there haven't been any complaints I must assume that they are performing the task for which they are designed.
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A. A.
2 Nov 2021
Verified reviewFine. Had the link from a pack bought for me. Just followed it up.
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A. A.
2 Nov 2021
Verified reviewIt was easy to find what I wanted and to order it. The delivery arrived in the estimated time period, the courier gave me advance notice of when it would arrive. I am very pleased with how smoothly it all went. Excellent.
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A. A.
31 Oct 2021
Verified reviewQuick and convenient service
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A. A.
29 Oct 2021
Verified reviewIt’s very simple to use and easy to navigate
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A. A.
29 Oct 2021
Verified reviewiD is a great company, incredibly fast and efficient when dealing with orders.
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A. A.
29 Oct 2021
Verified reviewBrilliant for my 6 year old autistic son the keep him dry day/night would definitely recommend
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A. A.
29 Oct 2021
Verified reviewExcellent service as always
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A. A.
29 Oct 2021
Verified reviewRecieved my package earlier than I expected very pleased
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A. A.
29 Oct 2021
Verified reviewEasy site to use and communication is good , reasonably quick to get order out too.
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A. A.
29 Oct 2021
Verified reviewEverytime you order they use this service called menzies distribution who has no clue were the order is half the time and Everytime you order you have to chase your order and ontex healthcare has 1 full time and 1 part time worker for customer service why not hire more workers and use a proper delivery service like dpd royal mail or hermes instead of a magazine distribution service
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