What do Internet users think about id-direct.com ?

id-direct feels straightforward to use, with customers often mentioning easy ordering, clear navigation, and quick help when choosing the right item. The most repeated experience is a fast, reliable service that gets the correct order delivered promptly. Reviews also mention good customer service, sensible pricing, and a site that makes it easy to find what is needed. Some customers say they would definitely reorder, which fits the generally smooth experience described. id-direct gathers overwhelmingly positive feedback with 2975 reviews published in total and an average rating of 4.5 stars.

Reviews for Id-direct.com

Total: 2 975 reviews since 19/11/2019

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4.5

Based on 726 reviews from the last 12 months

5

81%
4

9%
3

4%
2

2%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

id-direct feels straightforward to use, with customers often mentioning easy ordering, clear navigation, and quick help when choosing the right item. The most repeated experience is a fast, reliable service that gets the correct order delivered promptly.

This summary is AI-Generated

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Helpful?

Delivery

583 reviews mention delivery, with 85% positive feedback.

"Prompt delivery, nice lad ."

"Very clear website, easy to order and quick delivery"

"Very satisfied, easy to use site and recieved within 2 days and recieved 10% off my next order which I have already used"

Digital experience

189 reviews mention the digital experience, with 89% positive feedback.

"Easy to use website."

"To early only just received my order. You were recommended by others, website easy to use so generally happy."

"The web site did everything it needed to. It was nothing special, but equally I was able to navigate it and find the product I wanted relatively…"

Responsiveness

42 reviews mention our responsiveness, with 95% positive feedback.

"Always helpful Friendly helpful staff Prompt delivery Thank you"

"Very good prompt service. Cannot be faulted."

"Excellent and prompt service !"

Team expertise

23 reviews mention our team's expertise, with 96% positive feedback.

"No complaints very efficent service thoroughly recommend."

"Good service. Would recommend"

"Very good service Would highly recommend"

Choice

11 reviews mention choice, with 100% positive feedback.

"Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased…"

"Site was easy to use. Plenty of choice and easy to order. Delivered on time. Product is good. I would order from here again."

"Site easy to navigate. Fast delivery. Plenty of choice. Thanks."

Friendliness & courtesy

10 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Delivery man is aways on time and very kind."

"Customer Service was fabulous! Very helpful and able to advise on products"

"Friendly and helpful communication on the telephone and quick delivery."

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A. A.
11 Dec 2021
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Used for the first time. Excellent! Cheaper than elsewhere for the same products
Experience from: 6 Dec 2021
A. A.
10 Dec 2021
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This is the 4th or 5th time I've purchased items everything from purchased to delivery is spot in will definitely use them all the time in the future.
Experience from: 7 Dec 2021
A. A.
9 Dec 2021
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I had no problem ordering
Experience from: 7 Dec 2021
A. A.
9 Dec 2021
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Lovely fit my daughter lovely and alway delivered on time
Experience from: 7 Dec 2021
A. A.
7 Dec 2021
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Excellent well made product with a reliable an speedy delivery time.
Experience from: 5 Dec 2021
A. A.
7 Dec 2021
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Quick delivery!
Experience from: 2 Dec 2021
A. A.
7 Dec 2021
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Good delivery service, but I could have got the same product for half the price I paid from a different supplier, consequently would be unlikely to place another order
Experience from: 2 Dec 2021
A. A.
7 Dec 2021
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Excellent product very efficient delivery service would recommend it to all the customers
Experience from: 2 Dec 2021
A. A.
3 Dec 2021
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Site easy to locate, ordering was easy and delivery great!
Experience from: 26 Nov 2021
A. A.
3 Dec 2021
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Always so easy to order and in the past your communication has been great. Thank you!
Experience from: 30 Nov 2021
A. A.
3 Dec 2021
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Easy to find the site,we knew which product we wanted and easy to order and pay
Experience from: 26 Nov 2021
A. A.
3 Dec 2021
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The site is easy to use and description of products is great. Delivery is as stated within 3 days and usually earlier than stated. the product is very good, cannot fault the produ t or service provided
Experience from: 9 Nov 2021
A. A.
3 Dec 2021
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VERY GOOD
Experience from: 25 Nov 2021
A. A.
3 Dec 2021
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Wrong order sent. Tried calling 3 times per day and never got connected to someone to help with order. Calls were hung up on during hold music due to busy period. Emails sent and eventually responded to. Without needed items for almost a week at point of writing and still awaiting delivery of items purchased. Not a good experience unfortunately.
Experience from: 19 Nov 2021
A. A.
3 Dec 2021
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Easy to set up an account and easy ordering
Experience from: 24 Nov 2021
A. A.
3 Dec 2021
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It was easy to order and came on time
Experience from: 24 Nov 2021
A. A.
2 Dec 2021
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Easy to navigate the website. Would like more varieties for children though.
Experience from: 24 Nov 2021
A. A.
2 Dec 2021
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It is the same problem I cannot get through by telephone and I needed to speak to them and they still say I am not a customer which is very confusing as we have been with you some years now I also wanted to use voucher you gave me but it wasn’t accepted ?? I await your comments
Experience from: 24 Nov 2021
A. A.
2 Dec 2021
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Managed to navigate the software quite well, though I had to order the extra long pads instead of the long ones, as they were out of stock. The test for this will be the delivery, as that is where I had problems last time. Was good to get a black Friday discount, as I am a private customer and have to pay for everything.
Experience from: 24 Nov 2021
A. A.
2 Dec 2021
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Great site very easy to use
Experience from: 22 Nov 2021