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Review Summary
id-direct feels straightforward to use, with customers often mentioning easy ordering, clear navigation, and quick help when choosing the right item. The most repeated experience is a fast, reliable service that gets the correct order delivered promptly.
Delivery
"Prompt delivery, nice lad ."
"Very clear website, easy to order and quick delivery"
"Very satisfied, easy to use site and recieved within 2 days and recieved 10% off my next order which I have already used"
Digital experience
"Easy to use website."
"To early only just received my order. You were recommended by others, website easy to use so generally happy."
"The web site did everything it needed to. It was nothing special, but equally I was able to navigate it and find the product I wanted relatively…"
The web site did everything it needed to. It was nothing special, but equally I was able to navigate it and find the product I wanted relatively quickly
Responsiveness
"Always helpful Friendly helpful staff Prompt delivery Thank you"
"Very good prompt service. Cannot be faulted."
"Excellent and prompt service !"
Team expertise
"No complaints very efficent service thoroughly recommend."
"Good service. Would recommend"
"Very good service Would highly recommend"
Choice
"Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased…"
Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased with the product.
"Site was easy to use. Plenty of choice and easy to order. Delivered on time. Product is good. I would order from here again."
"Site easy to navigate. Fast delivery. Plenty of choice. Thanks."
Friendliness & courtesy
"Delivery man is aways on time and very kind."
"Customer Service was fabulous! Very helpful and able to advise on products"
"Friendly and helpful communication on the telephone and quick delivery."
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A. A.
2 Dec 2021
Verified reviewSo easy to navigate site. Customer Service department is excellent.
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A. A.
28 Nov 2021
Verified reviewEasy to follow and order
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A. A.
28 Nov 2021
Verified reviewEasy and straight forward to use.
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A. A.
28 Nov 2021
Verified reviewalways on time and 5star service
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A. A.
28 Nov 2021
Verified reviewUsually have a super quick delivery after placing the order. The pull ups are great for my 10yr old boy with autism who breaks the ordinary large nappies and is very physically active. They also fit neatly under clothing and don’t look too obvious.
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A. A.
28 Nov 2021
Verified reviewExcellent service, friendly driver, arrived on time.
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A. A.
28 Nov 2021
Verified reviewAll good and quick.
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A. A.
28 Nov 2021
Verified reviewFirst time I have used your website, very professional and good feedback
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A. A.
28 Nov 2021
Verified reviewI was promised delivery in 5days when I placed the order. The delivery company stated that they were about to deliver which in 3days, then could not find us, but did not make any attempt to complete the order for about 10 days by which time iD had sent me a replacement order. The delivery company (Menzies) delivered the order 2 weeks after the placement of the order and I returned it via them. I spent a great deal of time chasing iD before they arranged the replacement order 1 week after the promised date.
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A. A.
21 Nov 2021
Verified reviewGreat Service,and prompt delivery
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A. A.
20 Nov 2021
Verified reviewExcellent service
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A. A.
19 Nov 2021
Verified reviewI am a new customer. Ordered on-line yesterday and parcel delivered today. Excellent service thank you.
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A. A.
18 Nov 2021
Verified reviewGreat product definitely recommend and great service
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A. A.
18 Nov 2021
Verified reviewIt was easy to order and came on
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A. A.
18 Nov 2021
Verified reviewAlways good value for money! Better quality than the leading brand and a lloottt cheaper!
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A. A.
18 Nov 2021
Verified reviewFirst class service and product
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A. A.
16 Nov 2021
Verified reviewGood price and a great service.
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A. A.
16 Nov 2021
Verified reviewThese pants are brilliant! My son has been wearing these for sometime and they do not have any faults Very satisfied :)
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A. A.
14 Nov 2021
Verified reviewVery easy to order the product I wanted, but the delivery was a day later than stated.
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A. A.
13 Nov 2021
Verified reviewFirst time I have used this site very user friendly. First class service. 5*****
Reviews displayed in chronological order
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