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Review Summary
id-direct feels straightforward to use, with customers often mentioning easy ordering, clear navigation, and quick help when choosing the right item. The most repeated experience is a fast, reliable service that gets the correct order delivered promptly.
Delivery
"Prompt delivery, nice lad ."
"Very clear website, easy to order and quick delivery"
"Very satisfied, easy to use site and recieved within 2 days and recieved 10% off my next order which I have already used"
Digital experience
"Easy to use website."
"To early only just received my order. You were recommended by others, website easy to use so generally happy."
"The web site did everything it needed to. It was nothing special, but equally I was able to navigate it and find the product I wanted relatively…"
The web site did everything it needed to. It was nothing special, but equally I was able to navigate it and find the product I wanted relatively quickly
Responsiveness
"Always helpful Friendly helpful staff Prompt delivery Thank you"
"Very good prompt service. Cannot be faulted."
"Excellent and prompt service !"
Team expertise
"No complaints very efficent service thoroughly recommend."
"Good service. Would recommend"
"Very good service Would highly recommend"
Choice
"Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased…"
Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased with the product.
"Site was easy to use. Plenty of choice and easy to order. Delivered on time. Product is good. I would order from here again."
"Site easy to navigate. Fast delivery. Plenty of choice. Thanks."
Friendliness & courtesy
"Delivery man is aways on time and very kind."
"Customer Service was fabulous! Very helpful and able to advise on products"
"Friendly and helpful communication on the telephone and quick delivery."
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A. A.
13 Sept 2022
Verified reviewAS A FIRST TIME USER I WAS PROMISED A 20% DISCOUNT IF I SIGNED UP TO E-MAGAZINE . I DULY SIGNED UP BUT NO DISCOUNT RECEIVED AT CHECKOUT !!! .
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A. A.
10 Sept 2022
Verified reviewvery good
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A. A.
10 Sept 2022
Verified reviewpants to small
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A. A.
9 Sept 2022
Verified reviewThe only nappies my ASD son will use. Great quality & fast delivery
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A. A.
8 Sept 2022
Verified reviewid-direct are very prompt in dispatching my order, so there's no danger of running out supplies
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A. A.
8 Sept 2022
Verified reviewExcellent
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A. A.
8 Sept 2022
Verified reviewAll very good, would recommend them.
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A. A.
8 Sept 2022
Verified reviewNo complaints until further notice Thankyou sir
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A. A.
8 Sept 2022
Verified reviewBrilliant service
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A. A.
8 Sept 2022
Verified reviewProduct OK, overcharged for postage
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A. A.
8 Sept 2022
Verified reviewFantastic service! Can’t fault at all
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A. A.
7 Sept 2022
Verified reviewVery easy to order & arrived very quickly
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A. A.
5 Sept 2022
Verified reviewEasy to use, no issues
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A. A.
4 Sept 2022
Verified reviewCame as ordered on date expected. Notification of delivery window, actual delivery and photo proof. Excellent
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A. A.
3 Sept 2022
Verified reviewI am satisfied with how iD's services, the website is easy to navigate and their products have an excellent quality, as well as good communication to customers.
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A. A.
1 Sept 2022
Verified reviewThe site was clear & easy to process the order which arrived promptly within the timescale given.
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A. A.
1 Sept 2022
Verified reviewAn excellent shopping experience. East to use website, quick delivery and excellent after-sales service. Highly recommended.
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A. A.
1 Sept 2022
Verified reviewOn time
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A. A.
31 Aug 2022
Verified reviewStraightforward. Very easy to understand.
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A. A.
28 Aug 2022
Verified reviewI was not able to get the 12% discount as the code I was given on the telephone was not recognised
Reviews displayed in chronological order
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