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Review Summary
id-direct feels straightforward to use, with customers often mentioning easy ordering, clear navigation, and quick help when choosing the right item. The most repeated experience is a fast, reliable service that gets the correct order delivered promptly.
Delivery
"Prompt delivery, nice lad ."
"Very clear website, easy to order and quick delivery"
"Very satisfied, easy to use site and recieved within 2 days and recieved 10% off my next order which I have already used"
Digital experience
"Easy to use website."
"To early only just received my order. You were recommended by others, website easy to use so generally happy."
"The web site did everything it needed to. It was nothing special, but equally I was able to navigate it and find the product I wanted relatively…"
The web site did everything it needed to. It was nothing special, but equally I was able to navigate it and find the product I wanted relatively quickly
Responsiveness
"Always helpful Friendly helpful staff Prompt delivery Thank you"
"Very good prompt service. Cannot be faulted."
"Excellent and prompt service !"
Team expertise
"No complaints very efficent service thoroughly recommend."
"Good service. Would recommend"
"Very good service Would highly recommend"
Choice
"Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased…"
Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased with the product.
"Site was easy to use. Plenty of choice and easy to order. Delivered on time. Product is good. I would order from here again."
"Site easy to navigate. Fast delivery. Plenty of choice. Thanks."
Friendliness & courtesy
"Delivery man is aways on time and very kind."
"Customer Service was fabulous! Very helpful and able to advise on products"
"Friendly and helpful communication on the telephone and quick delivery."
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A. A.
4 Oct 2022
Verified reviewExcellent service. Really quick delivery and products are super good. Never had a problem and I am always told what’s happening to my order.
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A. A.
4 Oct 2022
Verified reviewEasy to order, very quick delivery
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A. A.
4 Oct 2022
Verified reviewgreat and discreet delivery
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A. A.
4 Oct 2022
Verified reviewThey are always willing to help. And source products for me. Friendly sales advisors to accommodate which products are required .
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A. A.
24 Sept 2022
Verified reviewI love the products you have available and delivery is very quick. The delivery price of £5 is quite a lot though and has made me shop elsewhere previously.
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A. A.
24 Sept 2022
Verified reviewGood service,delivered at time stated,
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A. A.
24 Sept 2022
Verified reviewSo, let’s be grownups about this, incontinence is not an everyday subject you hear in the coffee shops of southern England. Dealing with incontinence from a standing start is challenging, which is the politically correct term for screaming nightmare. We’ve been put in touch with our local continence team who have two speeds, slow and stop. The one good thing they did was to give me the website for their chosen suppliers. This is where life got a little easier. Idirect have done their job without fault. Everything we’ve ordered has arrived within 24 hours, everything ordered has worked (remember, a lot of the products needed have been for a first time) everything is good quality and has contained as required everything thrown at it, excuse the pun. So here we are, the new normal is filled with hurdles that need negotiating and idirects kit make that possible.
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A. A.
22 Sept 2022
Verified reviewCheapest, efficient, delivered exactly when stated.
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A. A.
22 Sept 2022
Verified reviewThe navigation on this site is very easy and easy to place a order. Confirmation of your order and delivery is very quick and on time. I personally could not ask for more, fully recommend.
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A. A.
22 Sept 2022
Verified reviewArrived as promised within 3 days. Excellent service and product
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A. A.
22 Sept 2022
Verified reviewVery good website for purchases. Extremely efficient and rapid delivery.
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A. A.
22 Sept 2022
Verified reviewever thing about using site was very easy to do
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A. A.
22 Sept 2022
Verified reviewFantastic speedy and quality
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A. A.
18 Sept 2022
Verified reviewEasy to get online and delivered very quickly good service all round
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A. A.
17 Sept 2022
Verified reviewGreat communication..pads are used, but sadly I can't comment on them {not with user} ...the district nurse has now stepped in.
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A. A.
17 Sept 2022
Verified reviewExcellent service Quality product
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A. A.
17 Sept 2022
Verified reviewExcellent service. Great products. I would use this company without hesitation and recommend to a friend
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A. A.
13 Sept 2022
Verified reviewEasy to order, delivered to my safe place, but I prefer to have a note through letter-box notifying that it has been delivered as it was delivered earlier than indicated in my order confirmation and got very wet (rain).
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A. A.
13 Sept 2022
Verified reviewVery satisfied until it came to plans for the delivery. The certain courier will not deliver to me. Have a mobility issue and they do not wait for me to the door. Neither do they ever return again. It’s sent on immediately to a pickup place at a supermarket and held for a week. But I cannot get there either and it means that nobody else can for because there’s a code on my mobile. Asked you to send when I heard through another courier but you replied immediately that you always deliver through the original courier. At a loss. Do not suppose I’ll ever get what I wanted
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A. A.
13 Sept 2022
Verified reviewGreat product and great service
Reviews displayed in chronological order
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