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Review Summary
id-direct feels straightforward to use, with customers often mentioning easy ordering, clear navigation, and quick help when choosing the right item. The most repeated experience is a fast, reliable service that gets the correct order delivered promptly.
Delivery
"Prompt delivery, nice lad ."
"Very clear website, easy to order and quick delivery"
"Very satisfied, easy to use site and recieved within 2 days and recieved 10% off my next order which I have already used"
Digital experience
"Easy to use website."
"To early only just received my order. You were recommended by others, website easy to use so generally happy."
"The web site did everything it needed to. It was nothing special, but equally I was able to navigate it and find the product I wanted relatively…"
The web site did everything it needed to. It was nothing special, but equally I was able to navigate it and find the product I wanted relatively quickly
Responsiveness
"Always helpful Friendly helpful staff Prompt delivery Thank you"
"Very good prompt service. Cannot be faulted."
"Excellent and prompt service !"
Team expertise
"No complaints very efficent service thoroughly recommend."
"Good service. Would recommend"
"Very good service Would highly recommend"
Choice
"Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased…"
Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased with the product.
"Site was easy to use. Plenty of choice and easy to order. Delivered on time. Product is good. I would order from here again."
"Site easy to navigate. Fast delivery. Plenty of choice. Thanks."
Friendliness & courtesy
"Delivery man is aways on time and very kind."
"Customer Service was fabulous! Very helpful and able to advise on products"
"Friendly and helpful communication on the telephone and quick delivery."
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A. A.
4 Oct 2022
Verified reviewI was amazed at the ease of using the website, and with the speed of delivery. And, of course, with the excellent prices offered for my usual items. In these days of economy, it's pleasing to see good pricing of regular items.
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A. A.
4 Oct 2022
Verified reviewthe site is easy to navigateThe delivery excellent and prompt would highly recommend
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A. A.
4 Oct 2022
Verified reviewI.D. website is very easy to use and the payment process is simple. I am a returning customer and will keep returning
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A. A.
4 Oct 2022
Verified reviewPlaced an order on Thursday morning and the goods were with be by Friday night. Easy to order and fantastic service.
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A. A.
4 Oct 2022
Verified reviewAS a deaf/blind person this enable me to do this myself with my phone has l have a speech app.
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A. A.
4 Oct 2022
Verified reviewWhat I would expect
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A. A.
4 Oct 2022
Verified reviewComprehensive easily navigable site
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A. A.
4 Oct 2022
Verified reviewPromp and efficient
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A. A.
4 Oct 2022
Verified reviewWebsite very simple to use
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A. A.
4 Oct 2022
Verified reviewOnly delivered 1 when i ordered 2
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A. A.
4 Oct 2022
Verified reviewIt’s class delivery
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A. A.
4 Oct 2022
Verified reviewquick & easy website.
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A. A.
4 Oct 2022
Verified reviewThey make some good and useful stuff and their delivery is swift.
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A. A.
4 Oct 2022
Verified reviewEasy to use quick service
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A. A.
4 Oct 2022
Verified review1st of all I had a msg to say cancelled (???) Then they do thankfully deliver, but ignore instructions to "tap door & drop inside". Previous delivery had no problems at all?? At least a carer will find them tonight - hopefully...
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A. A.
4 Oct 2022
Verified reviewEasy purchase, great product, received quickly. Will definitely be using again.
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A. A.
4 Oct 2022
Verified reviewThe site was easy to find things and the online with ID was very helpful. Was disappointed with the delivery service.
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A. A.
4 Oct 2022
Verified reviewalways prompt delivery and excellent product
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A. A.
4 Oct 2022
Verified reviewEasy to reorder from my account, saves looking for items
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A. A.
4 Oct 2022
Verified reviewEasy to order and promo deliver
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