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Review Summary
id-direct feels straightforward to use, with customers often mentioning easy ordering, clear navigation, and quick help when choosing the right item. The most repeated experience is a fast, reliable service that gets the correct order delivered promptly.
Delivery
"Prompt delivery, nice lad ."
"Very clear website, easy to order and quick delivery"
"Very satisfied, easy to use site and recieved within 2 days and recieved 10% off my next order which I have already used"
Digital experience
"Easy to use website."
"To early only just received my order. You were recommended by others, website easy to use so generally happy."
"The web site did everything it needed to. It was nothing special, but equally I was able to navigate it and find the product I wanted relatively…"
The web site did everything it needed to. It was nothing special, but equally I was able to navigate it and find the product I wanted relatively quickly
Responsiveness
"Always helpful Friendly helpful staff Prompt delivery Thank you"
"Very good prompt service. Cannot be faulted."
"Excellent and prompt service !"
Team expertise
"No complaints very efficent service thoroughly recommend."
"Good service. Would recommend"
"Very good service Would highly recommend"
Choice
"Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased…"
Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased with the product.
"Site was easy to use. Plenty of choice and easy to order. Delivered on time. Product is good. I would order from here again."
"Site easy to navigate. Fast delivery. Plenty of choice. Thanks."
Friendliness & courtesy
"Delivery man is aways on time and very kind."
"Customer Service was fabulous! Very helpful and able to advise on products"
"Friendly and helpful communication on the telephone and quick delivery."
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A. A.
20 Oct 2022
Verified reviewVery fast delivery,Thank you very much . Very good Company
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A. A.
20 Oct 2022
Verified reviewThe care company suggested these pads, so I just obey orders & presume they are good? ( I was given the link, since unbelievably my 100 year old mum has to BUY HER OWN pads.)
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A. A.
20 Oct 2022
Verified reviewAmazingly fast delivery. Just excellent.
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A. A.
18 Oct 2022
Verified reviewAmazing.
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A. A.
18 Oct 2022
Verified reviewSite easy to use.
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A. A.
15 Oct 2022
Verified reviewFast and easy
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A. A.
14 Oct 2022
Verified reviewIt works perfect, keeps my bum dry as it should do.
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A. A.
14 Oct 2022
Verified reviewEasy to order and quick delivery
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A. A.
14 Oct 2022
Verified reviewOnly received today not used yet but think I need the next size down but will use them for night time
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A. A.
14 Oct 2022
Verified reviewWhat a terrific selection of types and sizes. Well worth a visit to get someting that really suits and fits
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A. A.
12 Oct 2022
Verified reviewintuitive and straight-forward enough to navigate
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A. A.
12 Oct 2022
Verified reviewVery easy to find what I wanted at a reasonable price
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A. A.
11 Oct 2022
Verified reviewExcellent has always, but got expensive now
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A. A.
11 Oct 2022
Verified reviewEasy to find right product. Order is simple and quick and delivery always within a few days and often next day. Great service!
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A. A.
9 Oct 2022
Verified reviewEasy site to find products and order. Arrived the day after order.
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A. A.
8 Oct 2022
Verified reviewEasy and fast delivery
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A. A.
8 Oct 2022
Verified reviewThe iD site was very easy to navigate. The order was promptly dispatched, but unfortunately it was delivered to my neighbours house when the correct address was clearly marked on the box
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A. A.
7 Oct 2022
Verified reviewWeb site is not easy. I always have to sign in as guest because you do not acknowledge my new email address despite sending me mail!
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A. A.
7 Oct 2022
Verified reviewThe website was very clear, placing the order was rather slow.
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A. A.
6 Oct 2022
Verified reviewQuick turnaround of order is superb. I never know when these items are required for the recipient, so my late info is eased by their speed. I can't comment on the actual item - except to say it is the carers choice. They know what's best!!
Reviews displayed in chronological order
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