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Review Summary
id-direct feels straightforward to use, with customers often mentioning easy ordering, clear navigation, and quick help when choosing the right item. The most repeated experience is a fast, reliable service that gets the correct order delivered promptly.
Delivery
"Easy to order,excellent product and very prompt delivery"
"Needed quick and they were."
"Prompt delivery, nice lad ."
Digital experience
"Easy site to navigate. Excellent customer service and delighted with item purchased. Will definitely buy from again."
"Site easy to navigate. Sometimes size out of stock"
"Very clear website, easy to order and quick delivery"
Responsiveness
"Always helpful Friendly helpful staff Prompt delivery Thank you"
"Very good prompt service. Cannot be faulted."
"Excellent and prompt service !"
Team expertise
"No complaints very efficent service thoroughly recommend."
"Good service. Would recommend"
"Very good service Would highly recommend"
Choice
"Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased…"
Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased with the product.
"Site was easy to use. Plenty of choice and easy to order. Delivered on time. Product is good. I would order from here again."
"Site easy to navigate. Fast delivery. Plenty of choice. Thanks."
Friendliness & courtesy
"Delivery man is aways on time and very kind."
"Customer Service was fabulous! Very helpful and able to advise on products"
"Friendly and helpful communication on the telephone and quick delivery."
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A. A.
22 Mar 2023
Verified reviewI am sorry but I find the payment side of the site very confusing.
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A. A.
22 Mar 2023
Verified reviewClass
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A. A.
22 Mar 2023
Verified reviewI have always found ordering from id-direct very easy and they process orders/get them out for delivery very quickly. We need a lot of the product I order so I like to take advantage of the free delivery for orders over £45. The only slightly negative thing I’ve found is that the 7 packs are split into two parcels and they’re not always delivered together - yesterday I got one pack and the box with the other six will be here today or tomorrow. Not a huge problem and doesn’t take away from the fact that id-direct are a great company to deal with and their prices are cheaper than other outlets
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A. A.
14 Mar 2023
Verified reviewWeb page easy to navigate. Quick, easy Process
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A. A.
14 Mar 2023
Verified reviewThis is an excellent company which charges realistic prices for its products, so I go back again and again. I get a quick and reliable delivery for products which are always well-packaged.
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A. A.
14 Mar 2023
Verified reviewThe web site is easy to follow and delivery is usually within a few days and sometimes arrives earlier than promised.
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A. A.
11 Mar 2023
Verified reviewAlways reliable and fast delivery.
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A. A.
11 Mar 2023
Verified reviewEasy to order
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A. A.
10 Mar 2023
Verified reviewGreat product! Fit comfortably and securely. Order is dispatched quickly and efficiently we always buy id-direct.
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A. A.
10 Mar 2023
Verified reviewReliable and extremely easy company to deal with@
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A. A.
8 Mar 2023
Verified reviewI found it difficult to complete the order
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A. A.
6 Mar 2023
Verified reviewFast delivery, great customer service when you phone them. If there are any issues with delivery, you will be contacted and updated.
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A. A.
4 Mar 2023
Verified reviewEasy to find and order
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A. A.
4 Mar 2023
Verified reviewGreat product and service
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A. A.
3 Mar 2023
Verified reviewI had quite a good experience with this website. As someone not very adept at using a computer I found this a good experience.
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A. A.
1 Mar 2023
Verified reviewall very good
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A. A.
25 Feb 2023
Verified reviewGreat product, fits well and seem comfortable for Dad. Easy to order and kept well informed of delivery. Great service
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A. A.
25 Feb 2023
Verified reviewEasy to order.excellent communication re delivery.Delivered on day and time
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A. A.
25 Feb 2023
Verified reviewgood
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A. A.
23 Feb 2023
Verified reviewEasy to navigate, clear information about products available for different needs.
Reviews displayed in chronological order
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