What do Internet users think about id-direct.com ?

id-direct feels straightforward to use, with customers often mentioning easy ordering, clear navigation, and quick help when choosing the right item. The most repeated experience is a fast, reliable service that gets the correct order delivered promptly. Reviews also mention good customer service, sensible pricing, and a site that makes it easy to find what is needed. Some customers say they would definitely reorder, which fits the generally smooth experience described. id-direct gathers overwhelmingly positive feedback with 2975 reviews published in total and an average rating of 4.5 stars.

Reviews for Id-direct.com

Total: 2 975 reviews since 19/11/2019

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4.5

Based on 726 reviews from the last 12 months

5

81%
4

9%
3

4%
2

2%
1

4%

1 ★

2 ★

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5 ★

Review Summary

id-direct feels straightforward to use, with customers often mentioning easy ordering, clear navigation, and quick help when choosing the right item. The most repeated experience is a fast, reliable service that gets the correct order delivered promptly.

This summary is AI-Generated

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Helpful?

Delivery

584 reviews mention delivery, with 85% positive feedback.

"Easy to order,excellent product and very prompt delivery"

"Needed quick and they were."

"Prompt delivery, nice lad ."

Digital experience

191 reviews mention the digital experience, with 89% positive feedback.

"Easy site to navigate. Excellent customer service and delighted with item purchased. Will definitely buy from again."

"Site easy to navigate. Sometimes size out of stock"

"Very clear website, easy to order and quick delivery"

Responsiveness

43 reviews mention our responsiveness, with 95% positive feedback.

"Always helpful Friendly helpful staff Prompt delivery Thank you"

"Very good prompt service. Cannot be faulted."

"Excellent and prompt service !"

Team expertise

23 reviews mention our team's expertise, with 96% positive feedback.

"No complaints very efficent service thoroughly recommend."

"Good service. Would recommend"

"Very good service Would highly recommend"

Choice

11 reviews mention choice, with 100% positive feedback.

"Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased…"

"Site was easy to use. Plenty of choice and easy to order. Delivered on time. Product is good. I would order from here again."

"Site easy to navigate. Fast delivery. Plenty of choice. Thanks."

Friendliness & courtesy

10 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Delivery man is aways on time and very kind."

"Customer Service was fabulous! Very helpful and able to advise on products"

"Friendly and helpful communication on the telephone and quick delivery."

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5 ★

A. A.
6 Apr 2023
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I use this site once a month to order my daughters nappies. They come the next day most of the time. Excellent site
Experience from: 5 Apr 2023
A. A.
4 Apr 2023
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The product is good and delivery is prompt. My main gripe is the expense of postage.
Experience from: 31 Mar 2023
A. A.
4 Apr 2023
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Very satisfied with the service that I receives.
Experience from: 1 Apr 2023
A. A.
1 Apr 2023
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Very pleased with service provided customer service agents very helpful
Experience from: 29 Mar 2023
A. A.
30 Mar 2023
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Supurb
Experience from: 10 Mar 2023
A. A.
30 Mar 2023
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Easy order process and swift delivery response
Experience from: 29 Mar 2023
A. A.
30 Mar 2023
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Not simple when you do not know the products very well No very clear descriptions given for you to relate to. Could be a frustrating experience. However, better next time one hopes. experience will out.
Experience from: 26 Mar 2023
A. A.
30 Mar 2023
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Speedy response and quality products
Experience from: 27 Mar 2023
A. A.
30 Mar 2023
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Although I found purchasing the items fairly straightforward, the problem came with the delivery. I'm housebound and don't go anywhere, yet despite this the driver didn't even ring the doorbell or knock to let me know that he was there. Instead he left the box sat outside in the open and he had tossed a piece of paper on the ground to say that he had tried to knock but I wasn't there... I'm disabled and use an oxygen machine, I don't go out anywhere, I'm not happy that they lied about the fact that I was home.
Experience from: 17 Mar 2023
A. A.
30 Mar 2023
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Excellent service and very quick turnaround.
Experience from: 26 Mar 2023
A. A.
30 Mar 2023
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No problems with ordering but problems with item quality but have no option but to buy them
Experience from: 26 Mar 2023
A. A.
30 Mar 2023
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I've never had any problems with ordering through iD Direct. Everything has been straightforward, and items have been received quickly.
Experience from: 27 Mar 2023
A. A.
30 Mar 2023
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The site is easy to navigate, I have it saved to my home screen so it's easily accessible when I need to order.
Experience from: 27 Mar 2023
A. A.
23 Mar 2023
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Always delivered really quickly, great service.
Experience from: 21 Mar 2023
A. A.
22 Mar 2023
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Website is clear and easy to use, good products on sale and quick free delivery on certain order values. Ultimately, I would find it hard to get what I need for my son without this website.
Experience from: 17 Mar 2023
A. A.
22 Mar 2023
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Excellent service and quick delivery
Experience from: 17 Mar 2023
A. A.
22 Mar 2023
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Great price easy to place an order
Experience from: 15 Mar 2023
A. A.
22 Mar 2023
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The site is fine..I have no problem with it.
Experience from: 1 Mar 2023
A. A.
22 Mar 2023
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Great product. Easy ordering. Easy pay. Fast delivery
Experience from: 23 Feb 2023
A. A.
22 Mar 2023
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Site easy to use, easy ordering and fast delivery
Experience from: 13 Mar 2023