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Review Summary
id-direct feels straightforward to use, with customers often mentioning easy ordering, clear navigation, and quick help when choosing the right item. The most repeated experience is a fast, reliable service that gets the correct order delivered promptly.
Delivery
"Easy to order,excellent product and very prompt delivery"
"Needed quick and they were."
"Prompt delivery, nice lad ."
Digital experience
"Easy site to navigate. Excellent customer service and delighted with item purchased. Will definitely buy from again."
"Site easy to navigate. Sometimes size out of stock"
"Very clear website, easy to order and quick delivery"
Responsiveness
"Always helpful Friendly helpful staff Prompt delivery Thank you"
"Very good prompt service. Cannot be faulted."
"Excellent and prompt service !"
Team expertise
"No complaints very efficent service thoroughly recommend."
"Good service. Would recommend"
"Very good service Would highly recommend"
Choice
"Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased…"
Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased with the product.
"Site was easy to use. Plenty of choice and easy to order. Delivered on time. Product is good. I would order from here again."
"Site easy to navigate. Fast delivery. Plenty of choice. Thanks."
Friendliness & courtesy
"Delivery man is aways on time and very kind."
"Customer Service was fabulous! Very helpful and able to advise on products"
"Friendly and helpful communication on the telephone and quick delivery."
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A. A.
26 Aug 2023
Verified reviewGreat site, easy to navigate
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A. A.
25 Aug 2023
Verified reviewit was fairly simple to do and did not take long.
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A. A.
25 Aug 2023
Verified reviewGo Direct, If they don't have no one will. Fast efficient and great delivery times
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A. A.
25 Aug 2023
Verified reviewFast delivery easy to order specially as first time
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A. A.
19 Aug 2023
Verified reviewEasy navigation - excellent service
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A. A.
16 Aug 2023
Verified reviewThe site is clear and easy to use. I can do my orders quickly and without fuss.
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A. A.
16 Aug 2023
Verified reviewVery quick & professional company
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A. A.
15 Aug 2023
Verified reviewGreat site, very easy to use and great products. Delivery has always been fast and efficient and any problems customer service has been amazing to rectify asap.
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A. A.
15 Aug 2023
Verified reviewSuper-prompt service and an excellent product. Same day dispatch of orders is the norm.
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A. A.
13 Aug 2023
Verified reviewAlways use this company for my husbands pads ,the site is easy to navigate delivery exceptionally fast and always well packaged
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A. A.
9 Aug 2023
Verified reviewEverything's great. Never had any problems.
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A. A.
9 Aug 2023
Verified reviewAbsolutely wonderful
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A. A.
8 Aug 2023
Verified reviewClear in its adverts to help you to pick the correct item to choose.. great speedy delivery service.
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A. A.
8 Aug 2023
Verified reviewAlways super fast dispatch and delivery. Products are far superior to those available in the supermarket- my three children use the pull up pants at night. They are soft at the sides instead of the horrible itchy material of most pull ups. Really happy!
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A. A.
4 Aug 2023
Verified reviewAlways hassle free. Great discounts at times.
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A. A.
4 Aug 2023
Verified reviewOrdered 11:45 posted 12:00 ,. Brilliant service
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A. A.
3 Aug 2023
Verified reviewIt’s always a pleasure to deal with id-direct. I’ve never placed an order that hasn’t been dispatched straight away. If the product I buy isn’t available, it clearly says it online. I’ll email them to check if they know when they’ll have stock and if they can’t give a date, they’ll recommend a similar product. I buy for my autistic son who doesn’t understand why I’m trying to make him wear something different so I really appreciate a quick turnaround!
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A. A.
3 Aug 2023
Verified reviewEasy to order,great delivery service
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A. A.
1 Aug 2023
Verified reviewAmazing service, brilliant products. Great sizes. Fast, reliable delivery.
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A. A.
1 Aug 2023
Verified reviewSpeedy delivery time
Reviews displayed in chronological order
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