What do Internet users think about id-direct.com ?

id-direct feels straightforward to use, with customers often mentioning easy ordering, clear navigation, and quick help when choosing the right item. The most repeated experience is a fast, reliable service that gets the correct order delivered promptly. Reviews also mention good customer service, sensible pricing, and a site that makes it easy to find what is needed. Some customers say they would definitely reorder, which fits the generally smooth experience described. id-direct gathers overwhelmingly positive feedback with 2975 reviews published in total and an average rating of 4.5 stars.

Reviews for Id-direct.com

Total: 2 975 reviews since 19/11/2019

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4.5

Based on 726 reviews from the last 12 months

5

81%
4

9%
3

4%
2

2%
1

4%

1 ★

2 ★

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5 ★

Review Summary

id-direct feels straightforward to use, with customers often mentioning easy ordering, clear navigation, and quick help when choosing the right item. The most repeated experience is a fast, reliable service that gets the correct order delivered promptly.

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Helpful?

Delivery

584 reviews mention delivery, with 85% positive feedback.

"Easy to order,excellent product and very prompt delivery"

"Needed quick and they were."

"Prompt delivery, nice lad ."

Digital experience

191 reviews mention the digital experience, with 89% positive feedback.

"Easy site to navigate. Excellent customer service and delighted with item purchased. Will definitely buy from again."

"Site easy to navigate. Sometimes size out of stock"

"Very clear website, easy to order and quick delivery"

Responsiveness

43 reviews mention our responsiveness, with 95% positive feedback.

"Always helpful Friendly helpful staff Prompt delivery Thank you"

"Very good prompt service. Cannot be faulted."

"Excellent and prompt service !"

Team expertise

23 reviews mention our team's expertise, with 96% positive feedback.

"No complaints very efficent service thoroughly recommend."

"Good service. Would recommend"

"Very good service Would highly recommend"

Choice

11 reviews mention choice, with 100% positive feedback.

"Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased…"

"Site was easy to use. Plenty of choice and easy to order. Delivered on time. Product is good. I would order from here again."

"Site easy to navigate. Fast delivery. Plenty of choice. Thanks."

Friendliness & courtesy

10 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Delivery man is aways on time and very kind."

"Customer Service was fabulous! Very helpful and able to advise on products"

"Friendly and helpful communication on the telephone and quick delivery."

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5 ★

A. A.
18 Apr 2024
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Easy to order, product good , comes promptly. Emails confirming order and they keep you informed of delivery
Experience from: 17 Apr 2024
A. A.
17 Apr 2024
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Can't fault the company very fast at sorting order out and getting it too you we use buy the pants from Asda but Asda stopped selling these which if Ur old of age and can't use internet or anything then people will be loosing our they are really good for money no leaks or mess good quality too
Experience from: 16 Apr 2024
A. A.
17 Apr 2024
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Excellent Products and Service
Experience from: 15 Apr 2024
A. A.
12 Apr 2024
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Online ordering easy and straightforward to supplement NHS order
Experience from: 10 Apr 2024
A. A.
11 Apr 2024
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Good site with wide choice of styles..
Experience from: 22 Mar 2024
A. A.
11 Apr 2024
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Very happy with the product, the ease of ordering and the speed of delivery
Experience from: 9 Apr 2024
A. A.
9 Apr 2024
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So easy to order and very fast delivery, brilliant company, thank you for stress free ordering and prompt delivery
Experience from: 8 Apr 2024
A. A.
6 Apr 2024
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Easy definitions of various products. Received confirmation of my order. Products are excellent and delivered promptly. I will use this company again when necessary.
Experience from: 3 Apr 2024
A. A.
6 Apr 2024
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A very easy site to follow, and the company are swift and precise. Receiving e-mails regularly to enable me to know when my delivery will be sent out ect.
Experience from: 5 Apr 2024
A. A.
5 Apr 2024
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Brilliant service. I had made a mistake with the order and Karen was able to sort it out. Thank You very much.
Experience from: 29 Mar 2024
A. A.
5 Apr 2024
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Easy to use and navigate
Experience from: 28 Mar 2024
A. A.
5 Apr 2024
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Box not sealed so courier and neighbours could see contents.
Experience from: 25 Mar 2024
A. A.
5 Apr 2024
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Friendly & prompt service
Experience from: 3 Apr 2024
A. A.
5 Apr 2024
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Excellent service just wished I could get next day delivery.
Experience from: 2 Apr 2024
A. A.
5 Apr 2024
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Usually really speedi including a delivery just before Xmas. This time not sure what has happened as still not received the delivery . Hope it still comes today or tomorrow latest. What’s worst is we have stayed in all day today for nothing
Experience from: 29 Mar 2024
A. A.
29 Mar 2024
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Excellent delivery and prices for products. I normally receive my delivery next day and well packaged.
Experience from: 28 Mar 2024
A. A.
28 Mar 2024
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Instant response. Outstanding service. The products were on their way to me within hours of placing my order.
Experience from: 27 Mar 2024
A. A.
27 Mar 2024
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Over the last couple of years, they have handled all my orders incredibly quickly, delivery times often exceeding expectations. They are competitively priced as well, frequently offering seasonal discounts.
Experience from: 25 Mar 2024
A. A.
27 Mar 2024
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Very easy site to navigate each section fully understandable and very competitive prices
Experience from: 25 Mar 2024
A. A.
26 Mar 2024
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Quick and efficient order process.
Experience from: 25 Mar 2024