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Review Summary
id-direct feels straightforward to use, with customers often mentioning easy ordering, clear navigation, and quick help when choosing the right item. The most repeated experience is a fast, reliable service that gets the correct order delivered promptly.
Delivery
"Easy to order,excellent product and very prompt delivery"
"Needed quick and they were."
"Prompt delivery, nice lad ."
Digital experience
"Easy site to navigate. Excellent customer service and delighted with item purchased. Will definitely buy from again."
"Site easy to navigate. Sometimes size out of stock"
"Very clear website, easy to order and quick delivery"
Responsiveness
"Always helpful Friendly helpful staff Prompt delivery Thank you"
"Very good prompt service. Cannot be faulted."
"Excellent and prompt service !"
Team expertise
"No complaints very efficent service thoroughly recommend."
"Good service. Would recommend"
"Very good service Would highly recommend"
Choice
"Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased…"
Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased with the product.
"Site was easy to use. Plenty of choice and easy to order. Delivered on time. Product is good. I would order from here again."
"Site easy to navigate. Fast delivery. Plenty of choice. Thanks."
Friendliness & courtesy
"Delivery man is aways on time and very kind."
"Customer Service was fabulous! Very helpful and able to advise on products"
"Friendly and helpful communication on the telephone and quick delivery."
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R. C.
15 Dec 2024
Verified reviewEasy to order and delivery hassle free
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R. B.
15 Dec 2024
Verified reviewEasy to use website
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A. G.
13 Dec 2024
Verified reviewExcellent service. Very fast delivery
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P. D.
12 Dec 2024
Verified reviewThe site was easy to navigate and the ordering process was easy. Was kept up to date with the delivery daily and arrived within 3 mins of the earliest time given, Brilliant.
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I. B.
12 Dec 2024
Verified reviewEfficient reliable service
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R. T.
12 Dec 2024
Verified reviewEasy ordering process.
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W. B.
11 Dec 2024
Verified reviewAnother Order received on time Excellent Service.
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H. F.
10 Dec 2024
Verified reviewThey are very easy instructions to follow and once my order is placed, l receive emails letting me know that it has been received, then shortly after another to say that it wiĺl be sent to the delivery company, then a third to let me know that it has been received by them and they will keep me updated as to when it will be sent out. I can find no fault with this company and would highly recommend them.
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D. W.
8 Dec 2024
Verified reviewEasy to order from. I needed to order extra as normally supplied by NHS but cannot order from them until February.
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G. W.
6 Dec 2024
Verified reviewEasy order and speedy delivery
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P. T.
5 Dec 2024
Verified reviewFirst delivery. All arrangement good. Thank you.
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S. M.
4 Dec 2024
Verified reviewEasy to order and always quick delivery. Best nappies for my Special Needs Son.
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T. L.
4 Dec 2024
Verified reviewExcellent all round service highly recommend
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R. B.
4 Dec 2024
Verified reviewVery easy to use, straightforward
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G. W.
4 Dec 2024
Verified reviewOut of stock again! This site sells the best value incontinence products I could find and they have never failed to ship an order or make an error. Saying that, twice now they have run out of what we need for day to day living and we've had to make do elsewhere. In the meantime the prices have crept up by a third, wouldn't mind if that meant continued supply but apparently it doesnt. Not a site you can rely on unfortunately.
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R. M.
3 Dec 2024
Verified reviewFirst class service as always 👍
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A. C.
30 Nov 2024
Verified reviewVery easy to find the product I was looking for. Affordable prices.
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J. D.
30 Nov 2024
Verified reviewGood web site and communication
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S. I.
27 Nov 2024
Verified reviewFast delivery service, excellent communication, perfect 👌
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D. L.
27 Nov 2024
Verified reviewExcellent, easy to use the website and order - thank you!
Reviews displayed in chronological order
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