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Review Summary
id-direct feels straightforward to use, with customers often mentioning easy ordering, clear navigation, and quick help when choosing the right item. The most repeated experience is a fast, reliable service that gets the correct order delivered promptly.
Delivery
"Easy to order,excellent product and very prompt delivery"
"Needed quick and they were."
"Prompt delivery, nice lad ."
Digital experience
"Easy site to navigate. Excellent customer service and delighted with item purchased. Will definitely buy from again."
"Site easy to navigate. Sometimes size out of stock"
"Very clear website, easy to order and quick delivery"
Responsiveness
"Always helpful Friendly helpful staff Prompt delivery Thank you"
"Very good prompt service. Cannot be faulted."
"Excellent and prompt service !"
Team expertise
"No complaints very efficent service thoroughly recommend."
"Good service. Would recommend"
"Very good service Would highly recommend"
Choice
"Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased…"
Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased with the product.
"Site was easy to use. Plenty of choice and easy to order. Delivered on time. Product is good. I would order from here again."
"Site easy to navigate. Fast delivery. Plenty of choice. Thanks."
Friendliness & courtesy
"Delivery man is aways on time and very kind."
"Customer Service was fabulous! Very helpful and able to advise on products"
"Friendly and helpful communication on the telephone and quick delivery."
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P. T.
10 Jan 2025
Verified reviewKept well informed of order and delivery
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M. K.
9 Jan 2025
Verified reviewExcellent service - ordered online, delivered 2 days later
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G. R.
8 Jan 2025
Verified reviewquick off the mark with delivery
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K. D.
8 Jan 2025
Verified reviewEasy to use site. Excellent delivery service, quick and efficient.
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J. H.
8 Jan 2025
Verified reviewWebsite is easy to navigate and orders are processed and dispatched very quickly.
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B. M.
7 Jan 2025
Verified reviewgreat site fast delivery
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T. L.
4 Jan 2025
Verified reviewAbsolutely excellent all round service never hesitate to order from this company goods arrive in super quick time well packaged never a problem well done to all concerned
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J. R.
3 Jan 2025
Verified reviewProduct is good, delivery efficient and customer service is excellent I have dropped a star for the website which I felt had 2 failings: - it is not sufficiently clear that iD is just a brand name usd by Ontex. I had been directed to Ontex as a supplier and could not undestand why I kept landing on iD - also,I really struggled to find information about product sizing and finished up having to pay to return a product I ordered in the wrong size
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P. D.
3 Jan 2025
Verified reviewGood service all round, easy to use website. Delivery reasonable time. Product excellent and will continue to use.
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C. C.
3 Jan 2025
Verified reviewI have placed a second order and found the process straight forward.
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C. C.
2 Jan 2025
Verified reviewPlenty of options to try and decide which product is right for you, quick delivery
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A. B.
1 Jan 2025
Verified reviewgreat product delivered on time spot on
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M. B.
31 Dec 2024
Verified reviewvery quick service especially since it was ordered just before Christmas
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G. T.
24 Dec 2024
Verified reviewExcellent service
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J. J.
21 Dec 2024
Verified reviewGreat service, fast delivery and easy to order.
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F. N.
20 Dec 2024
Verified reviewVery pleased with the prompt dispatch of my order and always arrives quickly. Products are better than any other on the market and I highly recommend them.
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M. B.
17 Dec 2024
Verified reviewGood website - Easy to find products we need. Occasionally sizes needed in incontinence products are out of stock. (Can usually find a replacement but not always).
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T. K.
17 Dec 2024
Verified reviewOrdered Thursday around lunch time arrived Friday morning so far had great delivery times.
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I. E.
17 Dec 2024
Verified reviewWonderful
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L. I.
17 Dec 2024
Verified reviewAlways delivered quickly and the website is extremely efficient
Reviews displayed in chronological order
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