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Review Summary
id-direct feels straightforward to use, with customers often mentioning easy ordering, clear navigation, and quick help when choosing the right item. The most repeated experience is a fast, reliable service that gets the correct order delivered promptly.
Delivery
"Easy to order,excellent product and very prompt delivery"
"Needed quick and they were."
"Prompt delivery, nice lad ."
Digital experience
"Easy site to navigate. Excellent customer service and delighted with item purchased. Will definitely buy from again."
"Site easy to navigate. Sometimes size out of stock"
"Very clear website, easy to order and quick delivery"
Responsiveness
"Always helpful Friendly helpful staff Prompt delivery Thank you"
"Very good prompt service. Cannot be faulted."
"Excellent and prompt service !"
Team expertise
"No complaints very efficent service thoroughly recommend."
"Good service. Would recommend"
"Very good service Would highly recommend"
Choice
"Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased…"
Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased with the product.
"Site was easy to use. Plenty of choice and easy to order. Delivered on time. Product is good. I would order from here again."
"Site easy to navigate. Fast delivery. Plenty of choice. Thanks."
Friendliness & courtesy
"Delivery man is aways on time and very kind."
"Customer Service was fabulous! Very helpful and able to advise on products"
"Friendly and helpful communication on the telephone and quick delivery."
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D. B.
23 Nov 2024
Verified reviewEasy use on the website, fast delivery
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S. R.
23 Nov 2024
Verified reviewVery good always on time
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D. D.
22 Nov 2024
Verified reviewVery easy to place repeat order
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L. B.
20 Nov 2024
Verified reviewI think they were very good and better and my daughter seem to like them more than the normal ones
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G. N.
19 Nov 2024
Verified reviewThe order was completed in excellent time. I received it two days after ordering and, I have just ordered again and, same thing, two days later it's due to arrive. Excellent service !
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D. W.
19 Nov 2024
Verified reviewEasy to order and delivery was very quick - thank you.
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J. C.
18 Nov 2024
Verified reviewOrder is always delivered very quickly. Never any issues
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S. B.
16 Nov 2024
Verified reviewBecause everything is easy to find Product description is excellent. And there is always someone at the end of the phone.
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L. M.
16 Nov 2024
Verified reviewWebsite is simple but easy to use and navigate. Plenty of products to choose from and the ones I use have a good description. Customer service team are second to none and always help with problems or issues.
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R. P.
15 Nov 2024
Verified reviewVery easy website to order.
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M. R.
15 Nov 2024
Verified reviewEasy to navigate website Quick efficient ordering Instant confirmation
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S. M.
15 Nov 2024
Verified reviewExcellent service, excellent quality. Glad i came across this company for my child's nappy pants. No leakage and conformable for him to wear
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K. H.
13 Nov 2024
Verified reviewWe were given a trial pack from our local NHS nurse practioner. We are caring for a relative and she was previously so distressed with her hygiene. These are so highly absorbant she now has her dignity back and renewed confidence. Thank you iD pants...
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M. W.
12 Nov 2024
Verified reviewGood value for a great quality product, shipping is always super fast after ordering.
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C. W.
12 Nov 2024
Verified reviewVery easy ordering system and product variety. Swift delivery and notifications.
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R. B.
9 Nov 2024
Verified reviewVery easy to use, not at all complicated or hard to navigate
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T. L.
8 Nov 2024
Verified reviewExcellent easy to use website very competitive price’s super fast delivery in a well packaged way highly recommended
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Y. J.
8 Nov 2024
Verified reviewJust found minor problems in navigating the site
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A. F.
8 Nov 2024
Verified reviewgood service. delivered quickly easy site to navigate. products well described
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B. C.
5 Nov 2024
Verified reviewAll very good thank you.
Reviews displayed in chronological order
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