What do Internet users think about id-direct.com ?

id-direct feels straightforward to use, with customers often mentioning easy ordering, clear navigation, and quick help when choosing the right item. The most repeated experience is a fast, reliable service that gets the correct order delivered promptly. Reviews also mention good customer service, sensible pricing, and a site that makes it easy to find what is needed. Some customers say they would definitely reorder, which fits the generally smooth experience described. id-direct gathers overwhelmingly positive feedback with 2975 reviews published in total and an average rating of 4.5 stars.

Reviews for Id-direct.com

Total: 2 975 reviews since 19/11/2019

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4.5

Based on 726 reviews from the last 12 months

5

81%
4

9%
3

4%
2

2%
1

4%

1 ★

2 ★

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5 ★

Review Summary

id-direct feels straightforward to use, with customers often mentioning easy ordering, clear navigation, and quick help when choosing the right item. The most repeated experience is a fast, reliable service that gets the correct order delivered promptly.

This summary is AI-Generated

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Helpful?

Delivery

584 reviews mention delivery, with 85% positive feedback.

"Easy to order,excellent product and very prompt delivery"

"Needed quick and they were."

"Prompt delivery, nice lad ."

Digital experience

191 reviews mention the digital experience, with 89% positive feedback.

"Easy site to navigate. Excellent customer service and delighted with item purchased. Will definitely buy from again."

"Site easy to navigate. Sometimes size out of stock"

"Very clear website, easy to order and quick delivery"

Responsiveness

43 reviews mention our responsiveness, with 95% positive feedback.

"Always helpful Friendly helpful staff Prompt delivery Thank you"

"Very good prompt service. Cannot be faulted."

"Excellent and prompt service !"

Team expertise

23 reviews mention our team's expertise, with 96% positive feedback.

"No complaints very efficent service thoroughly recommend."

"Good service. Would recommend"

"Very good service Would highly recommend"

Choice

11 reviews mention choice, with 100% positive feedback.

"Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased…"

"Site was easy to use. Plenty of choice and easy to order. Delivered on time. Product is good. I would order from here again."

"Site easy to navigate. Fast delivery. Plenty of choice. Thanks."

Friendliness & courtesy

10 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Delivery man is aways on time and very kind."

"Customer Service was fabulous! Very helpful and able to advise on products"

"Friendly and helpful communication on the telephone and quick delivery."

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5 ★

S. F.
30 Jan 2025
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Easy to order and quick delivery.
Experience from: 21 Jan 2025
A. S.
30 Jan 2025
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Amazing verity easy to use site
Experience from: 28 Jan 2025
C. H.
30 Jan 2025
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I haven't received my order yet due to delays so can't rate
Experience from: 17 Jan 2025
M. M.
30 Jan 2025
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It's good easy to find and reasonable price and it's my first time to order it just some mention it and I just thought might as well look for it and browse at the same time since I need it I might as well order so I can try
Experience from: 23 Jan 2025
J. R.
30 Jan 2025
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Easy to find what you want and to order it. Delivery is pleasingly quick after ordering.
Experience from: 22 Jan 2025
B. P.
30 Jan 2025
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From putting in the order it was delivered promptly within days.
Experience from: 26 Jan 2025
N. U.
30 Jan 2025
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Order processed and delivered very quickly. Would not hesitate to use again or recommend
Experience from: 22 Jan 2025
R. B.
30 Jan 2025
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Easy to use
Experience from: 25 Jan 2025
P. M.
23 Jan 2025
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Parcel arrived on time . A very helpful young man came to my door as I was unable to get to main door.y
Experience from: 19 Jan 2025
G. N.
22 Jan 2025
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I order these for my brother who is incontinent. I just placed an order and, within 15 minutes it was shipped ! You just cannot get better service ! Well done iD !
Experience from: 21 Jan 2025
A. S.
22 Jan 2025
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An easy site to use. Delivery service perfect
Experience from: 6 Jan 2025
A. D.
20 Jan 2025
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Straightforward
Experience from: 12 Jan 2025
A. B.
17 Jan 2025
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Great product ,best price and always on time
Experience from: 15 Jan 2025
R. Z.
17 Jan 2025
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Very easy to order and pay for products all done in two minutes.
Experience from: 16 Jan 2025
M. A.
16 Jan 2025
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If I could get,wet wipes and nappy bags from ID I could get all I need in one place,apart from that I have no problem with ID,
Experience from: 14 Jan 2025
C. E.
15 Jan 2025
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I did not receive a confirmation of my order by email as promised when I placed my order but I was able to download it from the website. I had to try to pay 3 times for the order before it eventually went through. The order arrived 2 days before expected which was good but there was no advance notification of despatch or delivery. I think I would have done better if I had ordered from a third party rather than direct from Ontex. The postage would have been about £1 cheaper as well.
Experience from: 11 Jan 2025
G. S.
14 Jan 2025
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excellent services as arrived faster than expected, best price as well
Experience from: 9 Jan 2025
H. F.
14 Jan 2025
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Easy to follow instructions. And products are very good. Plenty of emails to confirm purchase and even to expect delivery.
Experience from: 13 Jan 2025
R. S.
12 Jan 2025
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Easy site to use excellent respose
Experience from: 9 Jan 2025
H. R.
11 Jan 2025
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Quick and easy to use
Experience from: 10 Jan 2025