Go to website
Review Summary
id-direct feels straightforward to use, with customers often mentioning easy ordering, clear navigation, and quick help when choosing the right item. The most repeated experience is a fast, reliable service that gets the correct order delivered promptly.
Delivery
"Prompt delivery, nice lad ."
"Very clear website, easy to order and quick delivery"
"Very satisfied, easy to use site and recieved within 2 days and recieved 10% off my next order which I have already used"
Digital experience
"Easy to use website."
"To early only just received my order. You were recommended by others, website easy to use so generally happy."
"The web site did everything it needed to. It was nothing special, but equally I was able to navigate it and find the product I wanted relatively…"
The web site did everything it needed to. It was nothing special, but equally I was able to navigate it and find the product I wanted relatively quickly
Responsiveness
"Always helpful Friendly helpful staff Prompt delivery Thank you"
"Very good prompt service. Cannot be faulted."
"Excellent and prompt service !"
Team expertise
"No complaints very efficent service thoroughly recommend."
"Good service. Would recommend"
"Very good service Would highly recommend"
Choice
"Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased…"
Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased with the product.
"Site was easy to use. Plenty of choice and easy to order. Delivered on time. Product is good. I would order from here again."
"Site easy to navigate. Fast delivery. Plenty of choice. Thanks."
Friendliness & courtesy
"Delivery man is aways on time and very kind."
"Customer Service was fabulous! Very helpful and able to advise on products"
"Friendly and helpful communication on the telephone and quick delivery."
-
Anthony W.
20 Mar 2026
Verified review1st time I have used your service. I was given a packet of ID-Pads by a friend to try. My order was processed and delivered within 48 hours. The delivery firm also gave me a 1 hour time slot which made collecting the parcel painless. Well done.
-
L. K.
20 Mar 2026
Verified reviewAs I have not yet received my order which was supposed to arrive yesterday between a 10 hour delivery slot, I can not justify a positive review, compared to my previous order which was excellent.
-
Sandra H.
20 Mar 2026
Verified reviewEasy to use
-
Alison W.
15 Mar 2026
Verified reviewThe process was seamless. Ordering was easy & my parcel was delivered on time in perfect condition.
-
Diann W.
15 Mar 2026
Verified reviewVery quick delivery. Very easy to order
-
Laura S.
15 Mar 2026
Verified reviewThere was a delay with my delivery so I got in touch via email. Jo Bishop dealt with my concerns and was very helpful, customer service skills were outstanding
-
Peter H.
15 Mar 2026
Verified reviewEasy to order on line
-
Barbara B.
7 Mar 2026
Verified reviewNavigating not bad. Bit of a game booking and paying. Delivery very good.👍
-
Grace B.
6 Mar 2026
Verified reviewVery professional throughout my ordering and delivery
-
Lynne C.
5 Mar 2026
Verified reviewQuick efficient service
-
Joanne C.
5 Mar 2026
Verified reviewExcellent product and fast service. I regularly buy adult nappies for my special needs son. The only issue I have is they regularly have no stock on some of their big nappy’s. I hope they can change this to give me more options.
-
Alan H.
5 Mar 2026
Verified reviewExcellent ordering process and very efficient delivery
-
Phillip J.
4 Mar 2026
Verified reviewThis was the first time I had to order this type of product. Very happy with the product and service. Web site is very easy to navigate for ordering.
-
H. B.
3 Mar 2026
Verified reviewGood service and good product.
-
Ian J.
2 Mar 2026
Verified reviewFriendly and helpful communication on the telephone and quick delivery.
-
Dorothy A.
2 Mar 2026
Verified reviewVery efficient
-
Gemma D.
2 Mar 2026
Verified reviewFast delivery thank you
-
Raymond S.
1 Mar 2026
Verified reviewWeb site easy to use.fast delivery service appreciated
-
John C.
28 Feb 2026
Verified reviewYour products are the best. Better than Tena,Tescos et al.
-
Kanagasabai K.
28 Feb 2026
Verified reviewLovely product - kept me updated with delivery- thank you very much
Reviews displayed in chronological order
Contact
Go to website
Certification
