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Review Summary
id-direct feels straightforward to use, with customers often mentioning easy ordering, clear navigation, and quick help when choosing the right item. The most repeated experience is a fast, reliable service that gets the correct order delivered promptly.
Delivery
"Prompt delivery, nice lad ."
"Very clear website, easy to order and quick delivery"
"Very satisfied, easy to use site and recieved within 2 days and recieved 10% off my next order which I have already used"
Digital experience
"Easy to use website."
"To early only just received my order. You were recommended by others, website easy to use so generally happy."
"The web site did everything it needed to. It was nothing special, but equally I was able to navigate it and find the product I wanted relatively…"
The web site did everything it needed to. It was nothing special, but equally I was able to navigate it and find the product I wanted relatively quickly
Responsiveness
"Always helpful Friendly helpful staff Prompt delivery Thank you"
"Very good prompt service. Cannot be faulted."
"Excellent and prompt service !"
Team expertise
"No complaints very efficent service thoroughly recommend."
"Good service. Would recommend"
"Very good service Would highly recommend"
Choice
"Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased…"
Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased with the product.
"Site was easy to use. Plenty of choice and easy to order. Delivered on time. Product is good. I would order from here again."
"Site easy to navigate. Fast delivery. Plenty of choice. Thanks."
Friendliness & courtesy
"Delivery man is aways on time and very kind."
"Customer Service was fabulous! Very helpful and able to advise on products"
"Friendly and helpful communication on the telephone and quick delivery."
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Barbara D.
26 Mar 2026
Verified reviewBetween ordering and the delivery the service is excellent.
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Pam A.
26 Mar 2026
Verified reviewPrompt delivery.
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Philippa R.
26 Mar 2026
Verified reviewDelivered on time and as described
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David B.
26 Mar 2026
Verified reviewUnfortunately I ordered the wrong size pants. I have opened the packet and tried a pair on only to find they were too small. This was entirely my fault and no reflection on yourselves. A friend and neighbour has given me a pack of your pads which I have found to be comfortable and sufficiently absorbent for my needs. I will definitely be buying more of these pads from yourselves in the future.
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Sally K.
26 Mar 2026
Verified reviewHave used you direct only once but fast delivery. I have used several grades in pads over the years and have always been satisfied
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Maud B.
26 Mar 2026
Verified reviewEasy to use the site and quick delivery
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Paula H.
26 Mar 2026
Verified reviewProduct was easy to find on their website, delivery was fast and free and the product was much cheaper buying it direct.
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P. B.
26 Mar 2026
Verified reviewOrdered and paid form items which were in stock, just to find out later that you didn't have any in stock, had to find another supplier and wait till my money was refunded.
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Hilda T.
26 Mar 2026
Verified reviewSaid it was in stock then 3 days later messaged to say they weren’t
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Evelyn S.
26 Mar 2026
Verified reviewReceived first part of my order. I requested that it be left at the back door. It was left at the front. The second part of my order turned out to ge unavailable but I didn't leatn this until the actual delivery day and after confirmation of delivery that day. Not impressed at all.
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Tecla R.
26 Mar 2026
Verified reviewGreat service 👌
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Maureen H.
26 Mar 2026
Verified reviewGood service from the company just the courier didn’t leave it where requested.
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Lynne H.
26 Mar 2026
Verified reviewNo problems with the order
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Alan G.
23 Mar 2026
Verified reviewNo Problems at all items came on time will be back for more
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Hanne C.
23 Mar 2026
Verified reviewHad the product we wanted, simple ordering process, and delivered within 3 days. Ticked all our boxes so well done.
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Angela G.
23 Mar 2026
Verified reviewThese long pads are are useless..They leak.They are not suitable for night or day. As they do not retain fluid. The old ones that were shaped were excellent. I,m sure we would pay more for those.
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Mohamed D.
23 Mar 2026
Verified reviewGood
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Ian D.
23 Mar 2026
Verified reviewwebsite was easy to use but more importanyly the products required were in stock and delivery was prompt
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Marlyn A.
20 Mar 2026
Verified reviewQuick and efficient service
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Alan B.
20 Mar 2026
Verified reviewDelivery on time ,kept well informed of progress during transit ,first class service.
Reviews displayed in chronological order
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