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Review Summary
id-direct feels straightforward to use, with customers often mentioning easy ordering, clear navigation, and quick help when choosing the right item. The most repeated experience is a fast, reliable service that gets the correct order delivered promptly.
Delivery
"Prompt delivery, nice lad ."
"Very clear website, easy to order and quick delivery"
"Very satisfied, easy to use site and recieved within 2 days and recieved 10% off my next order which I have already used"
Digital experience
"Easy to use website."
"To early only just received my order. You were recommended by others, website easy to use so generally happy."
"The web site did everything it needed to. It was nothing special, but equally I was able to navigate it and find the product I wanted relatively…"
The web site did everything it needed to. It was nothing special, but equally I was able to navigate it and find the product I wanted relatively quickly
Responsiveness
"Always helpful Friendly helpful staff Prompt delivery Thank you"
"Very good prompt service. Cannot be faulted."
"Excellent and prompt service !"
Team expertise
"No complaints very efficent service thoroughly recommend."
"Good service. Would recommend"
"Very good service Would highly recommend"
Choice
"Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased…"
Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased with the product.
"Site was easy to use. Plenty of choice and easy to order. Delivered on time. Product is good. I would order from here again."
"Site easy to navigate. Fast delivery. Plenty of choice. Thanks."
Friendliness & courtesy
"Delivery man is aways on time and very kind."
"Customer Service was fabulous! Very helpful and able to advise on products"
"Friendly and helpful communication on the telephone and quick delivery."
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Carla H.
28 Feb 2026
Verified reviewThe site was fine delivery was ok but annoying as its delivered seperately over the space of 2 days onlyto find there was an item missing which after a few emails was rectified a couple of days later!
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Robert T.
27 Feb 2026
Verified reviewAlways quick delivery. Good value for money. I order online but have also called in the past and very helpful
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Anthony S.
27 Feb 2026
Verified reviewExcellent service thank you
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Linda L.
27 Feb 2026
Verified reviewEasy ordering & customer services all very good.
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Shirley C.
27 Feb 2026
Verified reviewExcellent service quick to arrive.
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William B.
26 Feb 2026
Verified reviewAnother great order that arrived on time. Products are excellent.
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Christian P.
26 Feb 2026
Verified reviewAs Always my requirement was actioned on time .Thanks
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P. F.
26 Feb 2026
Verified reviewCourier left the boxes outside and didn't even bother ringing the. Bell.. trying to order via phone was a headache
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Kevin W.
26 Feb 2026
Verified reviewGood product
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Alan H.
26 Feb 2026
Verified reviewTo get to the right item was fairly good and the payment and delivery was easy and on time.
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Angela S.
26 Feb 2026
Verified reviewOrdering is very easy and the delivery is really quick. I’ve never had any problems and I would definitely highly recommend this site
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Chris R.
26 Feb 2026
Verified reviewI use the website which is OK no real problems. My order is received and I get confirmation of the purchase. Then the carrier notifies me of the delivery date and approximate time. The only downside is the carrier often says "Left parcel in the Porch" We don't have a porch, we only have a walk way which is a thoroughfare to all and sundry. Fortunately we haven't had any stolen to date.
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Morag G.
26 Feb 2026
Verified reviewGreat service. No complaints
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Janet H.
26 Feb 2026
Verified reviewGreat. Prompt delivery and all OK.
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Lynn B.
26 Feb 2026
Verified reviewappalling, delivery box was so bashed and squashed it was open and you could see the contents of the box, a large amount of tape at been applied to to box but no attempt has obviously been made to try and close the box, so much so the products were slightly wet. quite distressing to get an open box considering what the products inside were.
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Jennifer A.
26 Feb 2026
Verified reviewNot impressed. The order, placed 13 days ago, has not been delivered by dpd local despite my complaint to Ontex. This has left my elderly mother who has dementia in a humiliating situation. These products are essential for some of the most vulnerable people. They should be delivered according to instructions and not simply left at the couriers hub with no means for the customer to contact them.
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John H.
18 Feb 2026
Verified reviewArrived in a short time, 2 days from order to delivery. Good prices for what I ordered.
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Bronwen M.
18 Feb 2026
Verified reviewexcellent product, great choice would recommend
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Martin R.
17 Feb 2026
Verified reviewWe had a small problem with delivery but it was quicky sorted out by Jo in customer services. Many thanks. Martin
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Dave D.
17 Feb 2026
Verified reviewExcellent product and customer service, my only slight gripe is that items came as two separate deliveries
Reviews displayed in chronological order
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