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Review Summary
id-direct feels straightforward to use, with customers often mentioning easy ordering, clear navigation, and quick help when choosing the right item. The most repeated experience is a fast, reliable service that gets the correct order delivered promptly.
Delivery
"Prompt delivery, nice lad ."
"Very clear website, easy to order and quick delivery"
"Very satisfied, easy to use site and recieved within 2 days and recieved 10% off my next order which I have already used"
Digital experience
"Easy to use website."
"To early only just received my order. You were recommended by others, website easy to use so generally happy."
"The web site did everything it needed to. It was nothing special, but equally I was able to navigate it and find the product I wanted relatively…"
The web site did everything it needed to. It was nothing special, but equally I was able to navigate it and find the product I wanted relatively quickly
Responsiveness
"Always helpful Friendly helpful staff Prompt delivery Thank you"
"Very good prompt service. Cannot be faulted."
"Excellent and prompt service !"
Team expertise
"No complaints very efficent service thoroughly recommend."
"Good service. Would recommend"
"Very good service Would highly recommend"
Choice
"Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased…"
Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased with the product.
"Site was easy to use. Plenty of choice and easy to order. Delivered on time. Product is good. I would order from here again."
"Site easy to navigate. Fast delivery. Plenty of choice. Thanks."
Friendliness & courtesy
"Delivery man is aways on time and very kind."
"Customer Service was fabulous! Very helpful and able to advise on products"
"Friendly and helpful communication on the telephone and quick delivery."
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Philip S.
8 Apr 2026
Verified reviewVery quick response Delivery on time
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Gary B.
8 Apr 2026
Verified reviewOrdered and arrived the very next day….excellent service
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Sharon M.
8 Apr 2026
Verified reviewHappy with items for my elderly mum. Delivery speedy
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Alex N.
8 Apr 2026
Verified reviewOn time delivery.
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Isobel H.
8 Apr 2026
Verified reviewEasy to order online delivery was very quick slips are off good quality
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Lucas D.
8 Apr 2026
Verified reviewquick delivery
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M c H.
8 Apr 2026
Verified reviewNegotiating it was difficult due to poor eyesight. Eventually found guest order after trying to sign in. Stupid mistake in using. PayPal cost me patience. But back to website, still available, and order went through. A relief!
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Joan T.
8 Apr 2026
Verified reviewThe pads we bought from you recently were no good. They are classified as "unisex", but are not as good as the pads you used to do for women, which we bought by the case everytime. The ones we liked were "ID Expert Light, Maxi" (x6 drop), but they have been discontinued and we now get ours from Boots, with discount if you have a Boots card.
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Karen O.
6 Apr 2026
Verified reviewAfter having had a constant battle getting the correct ID pants for my stepson I came across this site. Easy to order no delivery fee unlike other retailers and very quick delivery. Very impressed with the service so far.
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Yvonne P.
6 Apr 2026
Verified reviewAfter ordering and paying for items, I unfortunately had the order cancelled as ‘not available’ - money was refunded eventually. Managed to get the same item via Amazon-though I would much prefer to buy from direct source. Maybe next time!!!
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P. S.
6 Apr 2026
Verified reviewThis purchase was for my severely disabled son. The product is excellent and really does the job,
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Dorothy C.
6 Apr 2026
Verified reviewThe product was not the same as I had ordered in the past . I was disappointed. I can’t get the same pads I had in the past
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Bharati P.
6 Apr 2026
Verified reviewMy order was placed only to be told that the delivery was on its way the same day I got an email to say product was out of stock and refund due later. I had to order from another company ASAP
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Gillian M.
2 Apr 2026
Verified reviewQuick confirmation of order and its dispatch
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S. M.
2 Apr 2026
Verified reviewFirst class, my order was dispatched the same day and I received it the following day by the courier,a very good service I will be using this company again and have recommended to friends &family Thanks.
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Rosanne K.
2 Apr 2026
Verified reviewthe pads i require were not available and they dont know when they will be available to purchase again , not good
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Michael F.
2 Apr 2026
Verified reviewEase of use, simple to use
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C. S.
2 Apr 2026
Verified reviewWhen the item I need is in stock for purchase (as opposed to NHS order which we also have but need extra to top up) the process is excellent, easy to re-order and delivered efficiently.
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Cathy P.
2 Apr 2026
Verified reviewEasy navigation on website, great range of products available. Pricing is competitive and delivery time and updates were excellent. I had an issue with my delivery but this was sorted immediately by id-direct, which was greatly appreciated. Would highly recommend and will use again in the future.
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Janet K.
2 Apr 2026
Verified reviewVery good product.
Reviews displayed in chronological order
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