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Review Summary
id-direct feels straightforward to use, with customers often mentioning easy ordering, clear navigation, and quick help when choosing the right item. The most repeated experience is a fast, reliable service that gets the correct order delivered promptly.
Delivery
"Prompt delivery, nice lad ."
"Very clear website, easy to order and quick delivery"
"Very satisfied, easy to use site and recieved within 2 days and recieved 10% off my next order which I have already used"
Digital experience
"Easy to use website."
"To early only just received my order. You were recommended by others, website easy to use so generally happy."
"The web site did everything it needed to. It was nothing special, but equally I was able to navigate it and find the product I wanted relatively…"
The web site did everything it needed to. It was nothing special, but equally I was able to navigate it and find the product I wanted relatively quickly
Responsiveness
"Always helpful Friendly helpful staff Prompt delivery Thank you"
"Very good prompt service. Cannot be faulted."
"Excellent and prompt service !"
Team expertise
"No complaints very efficent service thoroughly recommend."
"Good service. Would recommend"
"Very good service Would highly recommend"
Choice
"Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased…"
Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased with the product.
"Site was easy to use. Plenty of choice and easy to order. Delivered on time. Product is good. I would order from here again."
"Site easy to navigate. Fast delivery. Plenty of choice. Thanks."
Friendliness & courtesy
"Delivery man is aways on time and very kind."
"Customer Service was fabulous! Very helpful and able to advise on products"
"Friendly and helpful communication on the telephone and quick delivery."
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Edith R.
3 Jun 2026
Verified reviewVery easy to order, pay and very prompt delivery. Letting mr know a time when the item would be delivered
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Xanthe F.
3 Jun 2026
Verified reviewVery helpful.
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Je A.
3 Jun 2026
Verified reviewPoor service waited a week for now thing to show up to then have to chase for update to be told out of stock due to NHS comes 1st
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Maureen F.
3 Jun 2026
Verified reviewStraight forward and all went well
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Linda C.
27 May 2026
Verified reviewvery fast shipping and exactly what i needed
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L. S.
26 May 2026
Verified reviewVery quick on delivery
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Susan G.
26 May 2026
Verified reviewPreviously bought these pads and they were shaped for better coverage. This time they are more like sanitary products in shape. Hope they still work for my parent !
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Peter L.
26 May 2026
Verified reviewcomfiest i have found.
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Annette L.
25 May 2026
Verified reviewGreat service as usual, good product.
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Z. A.
25 May 2026
Verified reviewVery good
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Valerie L.
25 May 2026
Verified reviewEasy to use website and prompt delivery. I will be using id-direct again.
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Margaret W.
25 May 2026
Verified reviewNew style pads did not suit me, so i managed to get them changed and got them uplifted when my new delivery arrived, great service
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Ellen U.
25 May 2026
Verified reviewSite easy to navigate. Fast delivery. Plenty of choice. Thanks.
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Helen F.
25 May 2026
Verified reviewUnfortunately the items l required for my mother were not available, however there was an alternative, so purchased them. Am waiting to hear if they are as good. The Web site and the delivery service is excellent.
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R. C.
25 May 2026
Verified reviewEasy ordering process, competitve prices, good communications throughtout, swift delivery. Highly recommend.
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Gillian H.
25 May 2026
Verified reviewI get these for an elderly neighbour. He says they are very good and the delivery service is good.
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Carol T.
25 May 2026
Verified reviewArrived promptly, excellent service. Disappointed with the sizing of the product, my son is 12 and not overweight and they just fit. I was expecting a size up to 15 years to be more generous. The side panels also rip too easily.
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Cathryn M.
25 May 2026
Verified reviewEasy to order, very quick delivery, product is comfy and does it job well.
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Simon P.
25 May 2026
Verified reviewthe order I placed on 9th May, which you advised would be delivered on or by 14th May. The order has still not been received. Please advise what my 94 year old Father is supposed to do in the meantime! Disappointed, but not surprised.
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C. L.
20 May 2026
Verified reviewDelivered within 2 days, excellent service
Reviews displayed in chronological order
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