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Review Summary
id-direct feels straightforward to use, with customers often mentioning easy ordering, clear navigation, and quick help when choosing the right item. The most repeated experience is a fast, reliable service that gets the correct order delivered promptly.
Delivery
"Prompt delivery, nice lad ."
"Very clear website, easy to order and quick delivery"
"Very satisfied, easy to use site and recieved within 2 days and recieved 10% off my next order which I have already used"
Digital experience
"Easy to use website."
"To early only just received my order. You were recommended by others, website easy to use so generally happy."
"The web site did everything it needed to. It was nothing special, but equally I was able to navigate it and find the product I wanted relatively…"
The web site did everything it needed to. It was nothing special, but equally I was able to navigate it and find the product I wanted relatively quickly
Responsiveness
"Always helpful Friendly helpful staff Prompt delivery Thank you"
"Very good prompt service. Cannot be faulted."
"Excellent and prompt service !"
Team expertise
"No complaints very efficent service thoroughly recommend."
"Good service. Would recommend"
"Very good service Would highly recommend"
Choice
"Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased…"
Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased with the product.
"Site was easy to use. Plenty of choice and easy to order. Delivered on time. Product is good. I would order from here again."
"Site easy to navigate. Fast delivery. Plenty of choice. Thanks."
Friendliness & courtesy
"Delivery man is aways on time and very kind."
"Customer Service was fabulous! Very helpful and able to advise on products"
"Friendly and helpful communication on the telephone and quick delivery."
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Christina T.
8 Oct 2026
Verified reviewGoods are exactly right but having asked for delivery instructions, they just left the package on the front door step. I asked for package to be put by back door as I was away that weekend. A neighbour saw it and took it into her house until i returned home. Why ask and then ignore my wishes?
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Marie C.
4 Oct 2026
Verified reviewEasy to order. Good service and delivery.
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Anna B.
4 Oct 2026
Verified reviewFantastic
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S. C.
4 Oct 2026
Verified reviewOutstanding and prompt service. Orders received within two days. Would definitely recommend
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Robert B.
4 Oct 2026
Verified reviewGood service
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Jim R.
4 Oct 2026
Verified reviewVery good
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Joy C.
4 Oct 2026
Verified reviewThe site is easy to navigate and delivery is always faster than the stated day.
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Gail R.
4 Oct 2026
Verified reviewSite very straight forward if you know what you are looking for . Delivery is always quick. Products are first class
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Susan F.
4 Oct 2026
Verified reviewVery efficient service. Thank you
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David A.
4 Oct 2026
Verified reviewGood quality product at an excellent price. On line ordering was simple and delivery very speedy
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L. S.
4 Oct 2026
Verified reviewReally happy with the iD pull-up pants. They fit really well, are comfortable, and most importantly we’ve had no leaks. The website was easy to use and ordering was straightforward. Delivery was also really fast. Would definitely recommend!
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Linda W.
4 Oct 2026
Verified reviewThe product arrived swiftly and was exactly what I needed.
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Karen K.
4 Oct 2026
Verified reviewNot received my order yet?
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Marie P.
27 Sept 2026
Verified reviewSuper comfy, great fitting, never leak.
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Hugh W.
27 Sept 2026
Verified reviewExcellent and prompt service !
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Alan W.
26 Sept 2026
Verified reviewPackage left on the front doorstep in plain view of passing traffic with no contact with household, open access for theft.
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John C.
26 Sept 2026
Verified reviewExcellent service, very prompt. Good pricing.
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Amanda F.
26 Sept 2026
Verified reviewGood product and arrived on time
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Sheena B.
25 Sept 2026
Verified reviewEasy to use website, good customer service advised me on the required product, delivery on time and will definitely reorder from I.d
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Jackie J.
25 Sept 2026
Verified reviewAlways reliable, fast delivery, ordering is easy and product good.
Reviews displayed in chronological order
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