Go to website
Review Summary
id-direct feels straightforward to use, with customers often mentioning easy ordering, clear navigation, and quick help when choosing the right item. The most repeated experience is a fast, reliable service that gets the correct order delivered promptly.
Delivery
"Prompt delivery, nice lad ."
"Very clear website, easy to order and quick delivery"
"Very satisfied, easy to use site and recieved within 2 days and recieved 10% off my next order which I have already used"
Digital experience
"Easy to use website."
"To early only just received my order. You were recommended by others, website easy to use so generally happy."
"The web site did everything it needed to. It was nothing special, but equally I was able to navigate it and find the product I wanted relatively…"
The web site did everything it needed to. It was nothing special, but equally I was able to navigate it and find the product I wanted relatively quickly
Responsiveness
"Always helpful Friendly helpful staff Prompt delivery Thank you"
"Very good prompt service. Cannot be faulted."
"Excellent and prompt service !"
Team expertise
"No complaints very efficent service thoroughly recommend."
"Good service. Would recommend"
"Very good service Would highly recommend"
Choice
"Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased…"
Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased with the product.
"Site was easy to use. Plenty of choice and easy to order. Delivered on time. Product is good. I would order from here again."
"Site easy to navigate. Fast delivery. Plenty of choice. Thanks."
Friendliness & courtesy
"Delivery man is aways on time and very kind."
"Customer Service was fabulous! Very helpful and able to advise on products"
"Friendly and helpful communication on the telephone and quick delivery."
-
Mary F.
13 Oct 2026
Verified reviewGoods were as stated. Price fair. Delivery dreadful.
-
Elizabeth H.
12 Oct 2026
Verified reviewHappy with everything easy to order and kept up to date with when the delivery was due and arrived on time
-
Robin C.
12 Oct 2026
Verified reviewVery good service and prompt delivery
-
M. D.
12 Oct 2026
Verified reviewItem arrived before due date. Good service.
-
Clive R.
12 Oct 2026
Verified reviewVery easy to complete the order. Delivery was really quick
-
Antonio C.
12 Oct 2026
Verified reviewEasy to order. Quick delivery. Excellent quality.
-
Steven M.
12 Oct 2026
Verified reviewVery satisfied. These nappies are fabulous for our 10 year old boy who is doubly incontinent.
-
Sarah P.
12 Oct 2026
Verified reviewEasy to order Excellent service for delivery
-
Lorraine H.
12 Oct 2026
Verified reviewGood customer service -fast delivery
-
David T.
12 Oct 2026
Verified reviewall ok for service
-
Isobel S.
12 Oct 2026
Verified reviewThe site is easy to navigate in my opinion and the products are very good.
-
Ian N.
12 Oct 2026
Verified reviewPackaging was opened. One of the nappies had been exposed to water plus found a hard bit of fabric in the back of the nappy which wasn't on the others. Other than that the waist line was a good fit.
-
R. A.
12 Oct 2026
Verified reviewvery quick service I was very pleased
-
Emma S.
12 Oct 2026
Verified reviewFast delivery
-
John R.
12 Oct 2026
Verified reviewGreat products, delivered on time
-
Norman G.
12 Oct 2026
Verified reviewEasy to navigate for nhs prescription excellent delivery and on time
-
J. L.
12 Oct 2026
Verified reviewEasy to order. Prompt delivery. Know you are getting genuine product.
-
A. R.
8 Oct 2026
Verified reviewBoth products work well. The night pads a a little long though. It is difficult to keep them tucked in my boxers so they are not visible.
-
Simon P.
8 Oct 2026
Verified reviewAfter previous experiences, actually achieving an on-time, as contracted delivery of the correct product is commendable.
-
F. O.
8 Oct 2026
Verified reviewNavigation easy, delivery excellent service, delivered to my door unlike delivery from incontinence service where boxes are delivered and left on corridors of the building without even ringing my doorbell to let me know they have been delivered… how embarrassing to have your neighbour ring your doorbell and ask if you need a hand to take the boxes of pads in doors, shocking.
Reviews displayed in chronological order
Contact
Go to website
Certification
