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Review Summary
id-direct feels straightforward to use, with customers often mentioning easy ordering, clear navigation, and quick help when choosing the right item. The most repeated experience is a fast, reliable service that gets the correct order delivered promptly.
Delivery
"Prompt delivery, nice lad ."
"Very clear website, easy to order and quick delivery"
"Very satisfied, easy to use site and recieved within 2 days and recieved 10% off my next order which I have already used"
Digital experience
"Easy to use website."
"To early only just received my order. You were recommended by others, website easy to use so generally happy."
"The web site did everything it needed to. It was nothing special, but equally I was able to navigate it and find the product I wanted relatively…"
The web site did everything it needed to. It was nothing special, but equally I was able to navigate it and find the product I wanted relatively quickly
Responsiveness
"Always helpful Friendly helpful staff Prompt delivery Thank you"
"Very good prompt service. Cannot be faulted."
"Excellent and prompt service !"
Team expertise
"No complaints very efficent service thoroughly recommend."
"Good service. Would recommend"
"Very good service Would highly recommend"
Choice
"Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased…"
Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased with the product.
"Site was easy to use. Plenty of choice and easy to order. Delivered on time. Product is good. I would order from here again."
"Site easy to navigate. Fast delivery. Plenty of choice. Thanks."
Friendliness & courtesy
"Delivery man is aways on time and very kind."
"Customer Service was fabulous! Very helpful and able to advise on products"
"Friendly and helpful communication on the telephone and quick delivery."
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Anthony G.
25 Sept 2026
Verified reviewExcellent service.
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Winston T.
25 Sept 2026
Verified reviewI ordered pads as i did not have enough they came very quick and the pads are very good
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F. W.
25 Sept 2026
Verified reviewI'm really pleased to have found this site. I Habe just had a colonoscopy on hospital and the pads and I had previously ordered in preparation for discharge were not as good or comfortable s the ones I had in hospital. I contacted the hospital to find out the name of their supplier which led me here. Delighted to obtain the comfortable pads I need and also pants which I'm hoping will be suitable later on. Ordering was easy as Nd delivery speedy. If I need further supplies I won't hesitate to come here
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A. R.
25 Sept 2026
Verified reviewQuick delivery, easy site to navigate
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Felicity J.
25 Sept 2026
Verified reviewThe site is not very clear. Spend hours trying to find what want. Otherwise the sensitive form pads and pants are very good
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Dorothy M.
24 Sept 2026
Verified reviewAll good thank you
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Irene W.
24 Sept 2026
Verified reviewEvery thing just right no problem this time. Prompt delivery as well. Thank you.
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D. M.
24 Sept 2026
Verified reviewEasy to order and good information regarding delivery date & time
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R. L.
24 Sept 2026
Verified reviewI found what I wanted, thanks.
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Keith H.
24 Sept 2026
Verified reviewQuick and efficient as usual
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Barbara L.
24 Sept 2026
Verified reviewExcellent
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Caroline C.
24 Sept 2026
Verified reviewRepeat order so was easy to find product I wanted and order it, there was an issue with delivery and I found the assistance provided by customer services to be a bit judgemental, the issue was still resolved though.
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Josephine P.
24 Sept 2026
Verified reviewVery easy to find products and great delivery.
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Sheer m H.
24 Sept 2026
Verified reviewGood product
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Janet S.
24 Sept 2026
Verified reviewEasy to find items required and simple to order. Prompt information given regarding dispatch of items.
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Bryan P.
24 Sept 2026
Verified reviewGood value, quick delivery, very pleased.
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Carine S.
24 Sept 2026
Verified reviewA. You did not advise that my order was coming in two separate deliveries. B. The first clearly addressed parcel was dumped on the wrong doorstep. Fortunately the recipient brought it round to me. C. The second parcel was dumped on our doorstep, although the courier rudely did not wait for me to answer the door. D. You need to use a different company for deliveries.
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Gavin A.
22 Sept 2026
Verified reviewEasy to find the product I needed and it was delivered inside 2 days. Very good thankyou.
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Joan C.
22 Sept 2026
Verified reviewGood customer service easy to order on line Delivered on time
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Doris M.
22 Sept 2026
Verified reviewPrompt efficient service.
Reviews displayed in chronological order
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