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Review Summary
id-direct feels straightforward to use, with customers often mentioning easy ordering, clear navigation, and quick help when choosing the right item. The most repeated experience is a fast, reliable service that gets the correct order delivered promptly.
Delivery
"Prompt delivery, nice lad ."
"Very clear website, easy to order and quick delivery"
"Very satisfied, easy to use site and recieved within 2 days and recieved 10% off my next order which I have already used"
Digital experience
"Easy to use website."
"To early only just received my order. You were recommended by others, website easy to use so generally happy."
"The web site did everything it needed to. It was nothing special, but equally I was able to navigate it and find the product I wanted relatively…"
The web site did everything it needed to. It was nothing special, but equally I was able to navigate it and find the product I wanted relatively quickly
Responsiveness
"Always helpful Friendly helpful staff Prompt delivery Thank you"
"Very good prompt service. Cannot be faulted."
"Excellent and prompt service !"
Team expertise
"No complaints very efficent service thoroughly recommend."
"Good service. Would recommend"
"Very good service Would highly recommend"
Choice
"Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased…"
Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased with the product.
"Site was easy to use. Plenty of choice and easy to order. Delivered on time. Product is good. I would order from here again."
"Site easy to navigate. Fast delivery. Plenty of choice. Thanks."
Friendliness & courtesy
"Delivery man is aways on time and very kind."
"Customer Service was fabulous! Very helpful and able to advise on products"
"Friendly and helpful communication on the telephone and quick delivery."
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E. G.
20 Oct 2026
Verified reviewExcellent
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Isabella C.
19 Oct 2026
Verified reviewGood customer service. Very quick delivery of my order. Will absolutley use again.
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Paul N.
19 Oct 2026
Verified reviewThe web site did everything it needed to. It was nothing special, but equally I was able to navigate it and find the product I wanted relatively quickly
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Yvonne G.
18 Oct 2026
Verified reviewAll fine.
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Rebecca P.
18 Oct 2026
Verified reviewGreat Value for money, Great service, product is very good and Delivery is very quick Thanks
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Anthony B.
17 Oct 2026
Verified reviewExcellent product arrived promptly with the added bonus of afirst purchase discount.
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Robina T.
17 Oct 2026
Verified reviewnavigation perfect goods delivered on time
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Shirley P.
17 Oct 2026
Verified reviewVery good prompt service. Cannot be faulted.
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Lynnette T.
17 Oct 2026
Verified reviewSwift delivery
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Eunice M.
17 Oct 2026
Verified reviewEasy to navigate and order. Rapid delivery with good communication during delivery process. Package in good condition on arrival.
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P. G.
16 Oct 2026
Verified reviewVery happy with the purchase, I was kept informed constantly with plenty of updates. My purchase arrived in a timely manner. Thank you
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Steven C.
16 Oct 2026
Verified reviewExcellent product and delivered in a timely manner with plenty of updates. Would highly recommend
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Clifford R.
16 Oct 2026
Verified reviewI found the site easy to navigate and found the product i wanted. the product was delivered the next day and as i was out it was placed in my safe area as i requested. brilliant service.
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Raymond B.
16 Oct 2026
Verified reviewThe actual delivery was sooner than I expected, but after delivery I got a couple of emails advising a later delivery. No extra parcel turned up so all is ok.
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Andrea R.
16 Oct 2026
Verified reviewBought these for my husband. He is a prostate cancer survivor and the only lasting issue he has is a bit of loss of bladder control. These pants give him the confidence that pads don't really give. Quick delivery and left safely, as we were out when they arrived. 👍👍
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Ann-Marie P.
14 Oct 2026
Verified reviewReally easy to find what I wanted, and quick delivery too
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Annemarie P.
14 Oct 2026
Verified reviewDelivery fast and items are good
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Marlyn A.
14 Oct 2026
Verified reviewExcellent service
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Martyn K.
14 Oct 2026
Verified reviewEasy to order on the id-direct website, quick delivery and excellent product
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A. H.
13 Oct 2026
Verified reviewThis was my first purchase from id-direct and needed advice on which product to buy. They were very helpful and my purchase arrived the following day. Excellent service thankyou. PS: I chose id-direct as they supply the NHS.
Reviews displayed in chronological order
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