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Review Summary
Glisshop gives a smooth buying experience, with clear information, easy ordering and prices that customers describe as very competitive. Many reviews also mention quick delivery and products that arrive as expected, making it easy to choose and buy with confidence.
Delivery
"Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did…"
Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did not fit and this is where the customer service failed. Order returned and delivered to Gliss, still waiting for my refund some 2 weeks later with not contact or return of calls. Shame to be let down.
"Superb service again. Great price on a pair of skis, well mounted and super fast delivery"
"great service as always from Glisshop, good prices and delivery"
Digital experience
"I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on…"
I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on the Glisshop website at a very competitive price. Ordering was easy and despite being shipped from France to Scotland, the shoes were delivered in good time.
"Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago…"
Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago from Glisshop and thought I was due an upgrade, came to the right place!
"The site was easy to navigate, the pricing was clear and the choice was good both for size and range. Would recommend this company"
Team expertise
"Great shop with lots of quality goods and exceptional client care!"
"Really helpful team at Glisshop. They answered all my questions."
"Perfect customer support! Parcel company in my country was absolutely rubbish but they really helped me solve the problem. Cheers"
Choice
"Excellent selection, easy ordering process, and arrived ahead of schedule."
"Top class options and prices"
"Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all…"
Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all arrived quickly!
Responsiveness
"The Glisshop staff respond to queries quickly and are very helpful."
"Great customer service. Quick response to questions and alteration request."
"Quick efficient service"
Friendliness & courtesy
"Great customer service and product"
"Excellent customer service and excellent items at great prices."
"Very good, great service. I would definitely recommend to my friends."
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A. A.
20 Mar 2022
Verified reviewAll delivered very quickly, and the bindings were set very well. Very pleased with purchase.
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A. A.
16 Mar 2022
Verified reviewGood!
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A. A.
16 Mar 2022
Verified reviewGreat price , easy web site and very quick delivery to the UK .
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A. A.
16 Mar 2022
Verified reviewFast and efficient service
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A. A.
16 Mar 2022
Verified reviewBeautiful looking clothing and arrived pretty quickly looks amazing on
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A. A.
16 Mar 2022
Verified reviewThe service was excellent, very easy to order and quick delivery, well done to your team
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A. A.
16 Mar 2022
Verified reviewSuperb service and communication. Very helpful.
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A. A.
16 Mar 2022
Verified reviewHaven’t used the skis yet but order process and delivery excellent
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A. A.
16 Mar 2022
Verified reviewVery pleased with my skis and bindings. All arrived safely and very fast.
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A. A.
16 Mar 2022
Verified reviewExcellent
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A. A.
16 Mar 2022
Verified reviewDisappointed as item took 9 days to arrive, normal receive items from Glisshop much quicker...
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A. A.
16 Mar 2022
Verified reviewUnfortunately Glisshop misleads its customers with inaccurate reviews
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A. A.
16 Mar 2022
Verified reviewAlways great stock, prices, delivery and customer service. Have used many times over the years and always excellent.
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A. A.
16 Mar 2022
Verified reviewAbsolutely fantastic service from Glisshop and I will definitely be using them again!
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A. A.
16 Mar 2022
Verified reviewDelivery on time. Great customer service.
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A. A.
16 Mar 2022
Verified reviewGood value for money. Quick delivery
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A. A.
15 Mar 2022
Verified reviewExcellent communication from start to finish. Great price and all import taxes paid. I didn’t have to do a thing just wait a week for delivery which was tracked all the way. Superb service, wouldn’t hesitate to use Glisshop again. Highly recommended.
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A. A.
15 Mar 2022
Verified reviewWrong item sent. Did not offer to correct so sent back for refund which is still awaited. Disappointed would not shop here again
Reply from Glisshop.co.uk
Hello Karen, we apologize for sending you the wrong item. Unfortunately, the right item was not in stock anymore. We have received your product back and have fully refunded you. Best regards, the Glisshop team
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A. A.
15 Mar 2022
Verified reviewReturns policy is an absolute scam! I bought a pair of ski gloves relying on the return policy. When tried to go ahead, they would charge me £40 service fee (£150 total order) for something that any other courier was quoting me £10. They gave me the option to use a courier of my choice, but then rejected the delivery, forcing the parcel to return back to the UK. I'm stuck with the product. Needless to say, never again Glishop.
Reply from Glisshop.co.uk
Hello, thank you for taking the time to fill out our survey. We apologize for the delivery problem. We never refused the parcel. We believe the courier made a mistake. We offered you the return cost for your product to compensate for the situation. We hope that you have changed your mind and will order on our website again. Best regards, The Glisshop team
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A. A.
15 Mar 2022
Verified reviewShipped from EU to UK with no problems. No customs or other charges exactly as promised. Happy to use them again.
Reviews displayed in chronological order
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