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Review Summary
Glisshop gives a smooth buying experience, with clear information, easy ordering and prices that customers describe as very competitive. Many reviews also mention quick delivery and products that arrive as expected, making it easy to choose and buy with confidence.
Delivery
"Great service, package arrived promptly. Were able to help with an amendment to my order which was great. Would recommend."
"Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did…"
Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did not fit and this is where the customer service failed. Order returned and delivered to Gliss, still waiting for my refund some 2 weeks later with not contact or return of calls. Shame to be let down.
"Superb service again. Great price on a pair of skis, well mounted and super fast delivery"
Digital experience
"I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on…"
I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on the Glisshop website at a very competitive price. Ordering was easy and despite being shipped from France to Scotland, the shoes were delivered in good time.
"Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago…"
Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago from Glisshop and thought I was due an upgrade, came to the right place!
"The site was easy to navigate, the pricing was clear and the choice was good both for size and range. Would recommend this company"
Team expertise
"Great service, will be ordering from here again. Good communication throughout my pre-order and very responsive to support requests."
"Great shop with lots of quality goods and exceptional client care!"
"Really helpful team at Glisshop. They answered all my questions."
Choice
"Excellent selection, easy ordering process, and arrived ahead of schedule."
"Top class options and prices"
"Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all…"
Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all arrived quickly!
Responsiveness
"The Glisshop staff respond to queries quickly and are very helpful."
"Great customer service. Quick response to questions and alteration request."
"Quick efficient service"
Friendliness & courtesy
"Great customer service and product"
"Excellent customer service and excellent items at great prices."
"Very good, great service. I would definitely recommend to my friends."
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A. A.
21 Feb 2023
Verified reviewQuick delivery to Scotland - thanks!
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A. A.
21 Feb 2023
Verified reviewPrompt delivery
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A. A.
21 Feb 2023
Verified reviewReally easy to use website, my item arrived quickly and was well packaged. A pleasure dealing with Glisshop.
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A. A.
21 Feb 2023
Verified reviewThe products are sent from France so all the issues re Brexit make it difficult. The products were good but I would not order again because of the delivery charges and the customs formalities. The co.uk address is misleading.
Reply from Glisshop.co.uk
"Hello and thank you for taking the time to respond to our survey. We apologize that this is not clear that we are based in France. Our web designer team is trying to find a solution to make it more visible. Regarding the shipping fees, they are at this price because the taxes and the custom fees are included in them. If you want to exchange with our customer service about your experience, feel free to contact us by phone at 020.31.29.33.01 or by email at info@glisshop.com. Best regards, The Glisshop team. "
Reply from A. A.
Thanks, I realised the problem after I ordered .I know it is the UKs fault . How I wish we had decided to stay with you .
Show exchanges Hide exchanges -
A. A.
21 Feb 2023
Verified reviewAmazing service, spoke for 30 minutes to a very knowledgeable man about ski boots. He explained the fit of the different boots and was really helpful and i saved a fortune buying through Glisshop.
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A. A.
21 Feb 2023
Verified reviewEasy to navigate website, very good service and quick delivery for what was ordered.
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A. A.
21 Feb 2023
Verified reviewVery quick service. Good price, very happy
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A. A.
20 Feb 2023
Verified reviewGreat products at reasonable prices and excellent service! Thank you!
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A. A.
20 Feb 2023
Verified reviewExcellent service. The website is easy to use, the choice and value for money is fantastic and delivery is quick.
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A. A.
19 Feb 2023
Verified reviewExcellent online service and products
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A. A.
18 Feb 2023
Verified reviewGood price and selection, and postage to UK was fast and easy
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A. A.
18 Feb 2023
Verified reviewOrder didn’t turn up. Delivery company (DPD?) kept saying no one home without even attempting delivery. Disgrace. Do not use
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A. A.
18 Feb 2023
Verified reviewExcellent service would defiantly purchase from them in the future
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A. A.
18 Feb 2023
Verified reviewWhen inputting my boot size for mounting bindings to my skis I accidentally provided my size to big and mondo size correct. Instead of contacting my to find out why the information I provided was incongruent the binding were fitted on the mm size I gave. Of course soon receiving my skis the boots don’t fit. Then due to your error I have to pay for the return shipping fee and regardless of that it has been over a week since my return arrived at glisshop and I have yet to receive my refund. I’m sure this is a rare case at Glisshop but this case has been a real waste of my time.
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A. A.
18 Feb 2023
Verified reviewSuper smooth transactions and swift delivery with no issues, product came in perfect condition, no complaints
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A. A.
17 Feb 2023
Verified reviewAs I want.
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A. A.
17 Feb 2023
Verified reviewVery good at ordering and sending out but no response to my requests for return after 2 attempts
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A. A.
17 Feb 2023
Verified reviewFantastic service. Bit sceptical after reading some of the previous reviews but no complaints from me. Kept up to date with Oder stages and delivery. All items delivered as per order, great quality. Will definitely be using again.
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A. A.
17 Feb 2023
Verified reviewI live in the UK but because an embargo on Ukrainian products (my skis had a component from Ukraine) I had to opt for a delivery in France at Selfbox. The skis, Nordica Spitfire 70s were good value, set up perfectly for my boots and delivered promptly in 4 days. I had a great ski holiday in Chamonix and began saving money on my hire skis.
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A. A.
17 Feb 2023
Verified reviewSkis came a day earlier than expected and everything was top notch. Appropriate packaging as well.
Reviews displayed in chronological order
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