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Review Summary
Glisshop gives a smooth buying experience, with clear information, easy ordering and prices that customers describe as very competitive. Many reviews also mention quick delivery and products that arrive as expected, making it easy to choose and buy with confidence.
Delivery
"Great service, package arrived promptly. Were able to help with an amendment to my order which was great. Would recommend."
"Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did…"
Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did not fit and this is where the customer service failed. Order returned and delivered to Gliss, still waiting for my refund some 2 weeks later with not contact or return of calls. Shame to be let down.
"Superb service again. Great price on a pair of skis, well mounted and super fast delivery"
Digital experience
"I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on…"
I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on the Glisshop website at a very competitive price. Ordering was easy and despite being shipped from France to Scotland, the shoes were delivered in good time.
"Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago…"
Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago from Glisshop and thought I was due an upgrade, came to the right place!
"The site was easy to navigate, the pricing was clear and the choice was good both for size and range. Would recommend this company"
Team expertise
"Great service, will be ordering from here again. Good communication throughout my pre-order and very responsive to support requests."
"Great shop with lots of quality goods and exceptional client care!"
"Really helpful team at Glisshop. They answered all my questions."
Choice
"Excellent selection, easy ordering process, and arrived ahead of schedule."
"Top class options and prices"
"Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all…"
Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all arrived quickly!
Responsiveness
"The Glisshop staff respond to queries quickly and are very helpful."
"Great customer service. Quick response to questions and alteration request."
"Quick efficient service"
Friendliness & courtesy
"Great customer service and product"
"Excellent customer service and excellent items at great prices."
"Very good, great service. I would definitely recommend to my friends."
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A. A.
29 Feb 2024
Verified reviewAlways nervous when ordering from overseas but this was great. Costs clear, delivery quick. Will be using again.
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A. A.
29 Feb 2024
Verified reviewhad help when i needed to get in contact regarding delivery and return queries before purchasing and they were very helpful
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A. A.
28 Feb 2024
Verified reviewOnline ordering was clear and simple. Great range of products and sizes. Delivery to UK was quick. I wanted to return two items that did not fit. Their return procedure was clear and simple. No hassle at all. Overall a great experience. I will buy from them again
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A. A.
28 Feb 2024
Verified reviewGreat service - due to the short timescales, the team at Glisshop we happy to organized delivery directly to our resort, brilliant.
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A. A.
28 Feb 2024
Verified reviewFantastic service and a great price. No hidden charges - what they quote is what you pay. I bought skis from them a few years ago (pre Brexit) and service then was excellent. Wasn't sure if Brexit would result in significant import tax to pay - but that wasn't the case. Would highly recommend. Skis delivered in just over a week and ongoing communications were good.
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A. A.
27 Feb 2024
Verified reviewGreat!
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A. A.
27 Feb 2024
Verified reviewSpeedy delivery, just waiting fur March to try them out in the mountain!
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A. A.
27 Feb 2024
Verified reviewItem ordered, delivered as notified. Boots fitted perfectly. Good service.
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A. A.
27 Feb 2024
Verified reviewAll good.
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A. A.
26 Feb 2024
Verified reviewHave had an issue with my order. Replies from customer service is appallingly slow.
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A. A.
25 Feb 2024
Verified reviewPlease believe the other reviews that say the service is genuinely terrible- I didn’t and I regret it!
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A. A.
24 Feb 2024
Verified reviewI spent £438 with Glisshop in one transaction and had to return one item which they didn't adequately refund leaving me feeling like I'd been ripped off and I certainly won't be using them again. Be very aware that if you return a product (wrong size or whatever) Glisshop will deduct whatever they want. Their website says they will take a maximum of £25 for for using their recommended carriage but they also claimed that my returned packaging was damaged and they deducted another £45 or so. Gloves cost £136 and I was refunded £66 - less than half the value. I asked for a photo showing proof that the package was damaged but they weren't able to do so. The gloves were in their original packaging and and were very well packaged up in a box. If you are in the UK, I would avoid Glisshop.
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A. A.
24 Feb 2024
Verified reviewI placed an order with Glisshop and the size was wrong, having paid £20 for delivery I had to pay £16 to return the item and another £20 for delivery of the new size. This was disappointing but unavoidable. To add to the poor service the item took one month to arrive from France, having paid the £20 delivery charge, the communication on the delay was poor, so as a previous customer stated unless you are convinced on the size, do NOT order from this company.
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A. A.
24 Feb 2024
Verified reviewGreat service, super last delivery. I love my purchase
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A. A.
24 Feb 2024
Verified reviewDespatch and delivery on time. Good price.
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A. A.
23 Feb 2024
Verified reviewSkiing helmets are very good but delivery charges excessive.
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A. A.
23 Feb 2024
Verified reviewEasy, quick and was super satisfied with the product
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A. A.
23 Feb 2024
Verified reviewExcellent service, delivered when they said, which was a bit of worry ordering something expensive online. But I needn't of worried.
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A. A.
23 Feb 2024
Verified reviewService was brilliant, was delivered so quickly and product is quality
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A. A.
23 Feb 2024
Verified reviewgood people and service
Reviews displayed in chronological order
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