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Review Summary
Glisshop gives a smooth buying experience, with clear information, easy ordering and prices that customers describe as very competitive. Many reviews also mention quick delivery and products that arrive as expected, making it easy to choose and buy with confidence.
Delivery
"Great service, package arrived promptly. Were able to help with an amendment to my order which was great. Would recommend."
"Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did…"
Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did not fit and this is where the customer service failed. Order returned and delivered to Gliss, still waiting for my refund some 2 weeks later with not contact or return of calls. Shame to be let down.
"Superb service again. Great price on a pair of skis, well mounted and super fast delivery"
Digital experience
"I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on…"
I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on the Glisshop website at a very competitive price. Ordering was easy and despite being shipped from France to Scotland, the shoes were delivered in good time.
"Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago…"
Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago from Glisshop and thought I was due an upgrade, came to the right place!
"The site was easy to navigate, the pricing was clear and the choice was good both for size and range. Would recommend this company"
Team expertise
"Great service, will be ordering from here again. Good communication throughout my pre-order and very responsive to support requests."
"Great shop with lots of quality goods and exceptional client care!"
"Really helpful team at Glisshop. They answered all my questions."
Choice
"Excellent selection, easy ordering process, and arrived ahead of schedule."
"Top class options and prices"
"Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all…"
Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all arrived quickly!
Responsiveness
"The Glisshop staff respond to queries quickly and are very helpful."
"Great customer service. Quick response to questions and alteration request."
"Quick efficient service"
Friendliness & courtesy
"Great customer service and product"
"Excellent customer service and excellent items at great prices."
"Very good, great service. I would definitely recommend to my friends."
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A. A.
22 Feb 2024
Verified reviewOrdered my skis from the UK and had them delivered to Les Ark1950. Worked perfectly, Great service and on line help.
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A. A.
22 Feb 2024
Verified reviewThe person I spoke to was very helpful and my Skis turned up in good time
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A. A.
22 Feb 2024
Verified reviewGreat service. Fast delivery to UK and very good price. 👍
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A. A.
22 Feb 2024
Verified reviewGreat experience, good price, problems with shipping were addressed quickly, very good customer service. Will happy use again.
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A. A.
22 Feb 2024
Verified reviewGreat service and good prices
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A. A.
22 Feb 2024
Verified reviewVery impressive service, speed and price. Wish I had more options with bindings but overall a great retailer.
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A. A.
22 Feb 2024
Verified reviewOrdered as a Christmas gift. Arrived quickly with no issues. Recipient was very pleased with the product.
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A. A.
21 Feb 2024
Verified reviewThis is a joke. You ask for opinions and I haven't received the goods for 3 weeks. The shipment has travelled about 2.5 thousand kilometres between branches in France. You respond poorly to my emails
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A. A.
21 Feb 2024
Verified reviewTop service!!
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A. A.
21 Feb 2024
Verified reviewExcellent service. Fast delivery.
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A. A.
21 Feb 2024
Verified reviewGreat price and really quick delivery - arrived next day in perfect condition
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A. A.
21 Feb 2024
Verified reviewVery quick delivery
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A. A.
21 Feb 2024
Verified reviewExcellent prices and quick dispatch. Top marks
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A. A.
21 Feb 2024
Verified reviewGood service, and a great price for a quality product.
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A. A.
21 Feb 2024
Verified reviewSuper quick delivery ( 2 days )
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A. A.
21 Feb 2024
Verified reviewGreat product and good price. Excellent delivery service.
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A. A.
21 Feb 2024
Verified reviewGreat service, very quick delivery and quick to help and answer on online chat, unlike Snowleader who are completely the opposite. Glisshop will also also you to split your payments using a debit card, which i havent seen before. 5 days delivery from France and their prices are great too. Will be ordering all my ski products from here in the future! Brilliant service.
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A. A.
20 Feb 2024
Verified reviewBrilliant customer service thank you!
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A. A.
19 Feb 2024
Verified reviewI spent £438 with Glisshop in one transaction and had to return one item which they didn't adequately refund leaving me feeling like I'd been ripped off and I certainly won't be using them again. Be very aware that if you return a product (wrong size or whatever) Glisshop will deduct whatever they want. Their website says they will take a maximum of £25 for for using their recommended carriage but they also claimed that my returned packaging was damaged and they deducted another £45 or so. Gloves cost £136 and I was refunded £66 - less than half the value. I asked for a photo showing proof that the package was damaged but they weren't able to do so. The gloves were in their original packaging and and were very well packaged up in a box. If you are in the UK, I would avoid Glisshop.
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A. A.
19 Feb 2024
Verified reviewGreat selection and great service
Reviews displayed in chronological order
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