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Review Summary
Glisshop gives a smooth buying experience, with clear information, easy ordering and prices that customers describe as very competitive. Many reviews also mention quick delivery and products that arrive as expected, making it easy to choose and buy with confidence.
Delivery
"Great service, package arrived promptly. Were able to help with an amendment to my order which was great. Would recommend."
"Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did…"
Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did not fit and this is where the customer service failed. Order returned and delivered to Gliss, still waiting for my refund some 2 weeks later with not contact or return of calls. Shame to be let down.
"Superb service again. Great price on a pair of skis, well mounted and super fast delivery"
Digital experience
"I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on…"
I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on the Glisshop website at a very competitive price. Ordering was easy and despite being shipped from France to Scotland, the shoes were delivered in good time.
"Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago…"
Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago from Glisshop and thought I was due an upgrade, came to the right place!
"The site was easy to navigate, the pricing was clear and the choice was good both for size and range. Would recommend this company"
Team expertise
"Great service, will be ordering from here again. Good communication throughout my pre-order and very responsive to support requests."
"Great shop with lots of quality goods and exceptional client care!"
"Really helpful team at Glisshop. They answered all my questions."
Choice
"Excellent selection, easy ordering process, and arrived ahead of schedule."
"Top class options and prices"
"Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all…"
Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all arrived quickly!
Responsiveness
"The Glisshop staff respond to queries quickly and are very helpful."
"Great customer service. Quick response to questions and alteration request."
"Quick efficient service"
Friendliness & courtesy
"Great customer service and product"
"Excellent customer service and excellent items at great prices."
"Very good, great service. I would definitely recommend to my friends."
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A. A.
18 Mar 2024
Verified reviewBrought a snowboard, there was good communication and quick delivery
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A. A.
18 Mar 2024
Verified reviewGlisshop was super helpful and easy to use. Made building spec for my skis really easy and simple to do. Customer service was great when I double checked I had measured my boots correctly for binding dimensions. Delivery was swift and efficient.
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A. A.
17 Mar 2024
Verified reviewPrompt delivery and excellent price
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A. A.
17 Mar 2024
Verified reviewEasy ordering and fast delivery.
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A. A.
17 Mar 2024
Verified reviewAwesome shop always coming back here for my outdoor purchases .
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A. A.
17 Mar 2024
Verified reviewExcellent service and product
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A. A.
17 Mar 2024
Verified reviewGood range, decent price, good service
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A. A.
17 Mar 2024
Verified reviewFantastic to shop With and speedy delivery top marks
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A. A.
16 Mar 2024
Verified reviewExcellent website for ski gear
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A. A.
15 Mar 2024
Verified reviewDelivered on time and packed nicely
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A. A.
14 Mar 2024
Verified reviewA great range of products and incredibly proactive and accurate customer service from Matthieu. Having said that, I haven’t skied with the boots yet!
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A. A.
14 Mar 2024
Verified reviewOrdered Tuesday night. Bindings drilled and dispatched Wednesday. Arrived Saturday. Excellent.
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A. A.
14 Mar 2024
Verified reviewGreat selection of products, fast delivery. Just wasn't aware of the return cost £40 which was very high, I could buy the same Helmet in UK for the same price (or cheaper).
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A. A.
14 Mar 2024
Verified reviewSkis arrived damaged due to poor packaging, the bindings had also been mounted incorrectly and were not square to the ski. Although customer service were reasonably helpful they didn’t seem to understand my concerns and took too long to reply to emails.
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A. A.
13 Mar 2024
Verified reviewExcellent service delivery easy
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A. A.
13 Mar 2024
Verified reviewgreat service - I ordered two sets of skis from the UK and they arrived within a few days, all set up and ready to go.
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A. A.
13 Mar 2024
Verified reviewA great range of skis and accessories. Lots of good information as well. I ordered on Monday with standard delivery and the skis arrived the following Friday.
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A. A.
13 Mar 2024
Verified reviewAVOID IF YOU’RE UK BASED! very misleading customer service and the return policy is essentially a scam. They charged me £20 shipping when I bought a ski helmet and then another £40 to return it because it didn’t fit! £60 wow wow wow
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A. A.
13 Mar 2024
Verified reviewEasy website, good communication and timely delivery.
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A. A.
12 Mar 2024
Verified reviewCustomer service seems pretty good. No chance to try out my new helmet yet though as due to unforeseen circumstances I had to cancel my ski trip. Can't comment on the quality of the helmet.
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