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Review Summary
With Etoffe, the experience feels smooth from ordering to delivery. Customers mention clear communication, quick responses, and packages arriving well wrapped and in perfect condition, often sooner than expected. Several also describe the service as easy and efficient, with helpful staff making the process simpler.
Delivery
"Fast delivery. Good service."
"Simple to buy. Delivery by DHL was fast. Product arrived home in great condition."
"Excellent customer service and communication! I contacted them when it seemed like my order would not arrive within the quoted shipping time. They…"
Excellent customer service and communication! I contacted them when it seemed like my order would not arrive within the quoted shipping time. They were polite and timely in determining the problem. I appreciated their professionalism and helpfulness in resolving the issue so that I never had to doubt that my order would arrive as soon as possible. I don’t often encounter this level of service. Thank you!
Digital experience
"Very helpful online service, free shipping to US!"
"Very east to navigate the site and find exactly what I was looking for. Delivery was prompt and payment was easy with updates all along the way."
"Immediate service and speed delivery of my order without any problems. I can recommend this e-shop very much!"
Team expertise
"Great customer service and response time"
"Good customer Service"
"Great service and communication. I recommend."
Responsiveness
"Fast and reliabel, good communications."
"Great customer service. Fast service"
"Prompt responses and attention to details."
Friendliness & courtesy
"Great customer service"
"Excellent customer service and very efficient staff."
"Good quallity and good service!"
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A. A.
18 Feb 2024
Verified reviewFast delivery, item arrived in a perfect condition! I will definitely buy again!
Reply from Etoffe.com
Hello Theodora, We are glad that you are happy with your order. Thank you for your confidence. We appreciate you took the time to write us a comment. This allows us to be attentive and responsive to keep our promises to provide you with quality products and services. Have a nice day. Ariella, Customer Service Etoffe.com Our team is available to assist you from Monday to Friday from 9 am to 6 pm, 33 972 30 30 39, local call price.
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A. A.
16 Feb 2024
Verified reviewWell received. Shipped internationally and took time to clear customs but etoffe was very communicative throughout process.
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A. A.
13 Feb 2024
Verified reviewFast delivery, good service. I'll shop again in this store.
Reply from Etoffe.com
Hello Susana, We are glad that you are happy with your order. Thank you for your confidence. We appreciate you took the time to write us a comment. This allows us to be attentive and responsive to keep our promises to provide you with quality products and services. Have a nice day. Ariella, Customer Service Etoffe.com Our team is available to assist you from Monday to Friday from 9 am to 6 pm, 33 972 30 30 39, local call price.
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A. A.
9 Feb 2024
Verified reviewI always buy my murals for my business from Etoffe. The website is easy to use and the mural simulator is an added bonus so I can see exactly how my mural in a specific size is going to look before ordering and make any adjustments that I need. Delivery is usually very quick. I find the pricing competitive and because of the ease of use it’s unlikely I’d go elsewhere as I know I am going to get my order quickly and efficiently with full tracking provided
Reply from Etoffe.com
Hello Lisa, We are glad that you are happy with your orders and experience on our website. We appreciate you took the time to write us a comment. This allows us to be attentive and responsive to keep our promises to provide you with quality products and services. Have a nice day. Ariella, Customer Service Etoffe.com Our team is available to assist you from Monday to Friday from 9 am to 6 pm, 33 972 30 30 39, local call price.
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A. A.
9 Feb 2024
Verified reviewtout était parfait
Reply from Etoffe.com
Bonjour Marie-Laure, Nous sommes ravis que vous soyez satisfaite de votre commande. Nous vous remercions d’avoir pris le temps de nous laisser un avis. Celui-ci nous permet d’être attentif et réactif quant à la tenue de nos promesses à savoir vous offrir des produits de qualité. Nous vous souhaitons une excellente journée. Ariella, Service clients Etoffe.com Notre équipe est disponible pour vous assister du lundi au vendredi de 9h à 18h, 33 972 30 30 39, prix d'un appel local.
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A. A.
9 Feb 2024
Verified reviewBeautiful!!!
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A. A.
8 Feb 2024
Verified reviewShipping was fast. Package came very well packed. Website was ok but felt like I could use a search bar with key words.
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A. A.
7 Feb 2024
Verified reviewAs always a pleasure to work with you
Reply from Etoffe.com
Hello Lars, We are glad that you are happy with your experience on our website. Thank you for your confidence. We appreciate you took the time to write us a comment. This allows us to be attentive and responsive to keep our promises to provide you with quality products and services. Have a nice day. Ariella, Customer Service Etoffe.com Our team is available to assist you from Monday to Friday from 9 am to 6 pm, 33 972 30 30 39, local call price.
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A. A.
5 Feb 2024
Verified reviewI ordered Missoni samples for a renovation project. The samples were large, which is useful to see the complex pattern. They stock high quality products. When some samples did not arrive excellent customer service sent done new ones in 3 days.
Reply from Etoffe.com
Hello , We are glad that you are satisfied with your samples order and the communication with our customer service. We appreciate you took the time to write us a comment. This allows us to be attentive and responsive to keep our promises to provide you with quality products and services. Have a nice day. Ariella, Customer Service Etoffe.com Our team is available to assist you from Monday to Friday from 9 am to 6 pm, 33 972 30 30 39, local call price.
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A. A.
5 Feb 2024
Verified reviewFirst class … as always .
Reply from Etoffe.com
Hello Roland, We are glad that you are happy with your order. Thank you for this nice compliment and your confidence. We appreciate you took the time to write us a comment. This allows us to be attentive and responsive to keep our promises to provide you with quality products and services. Have a nice day. Ariella, Customer Service Etoffe.com Our team is available to assist you from Monday to Friday from 9 am to 6 pm, 33 972 30 30 39, local call price.
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A. A.
4 Feb 2024
Verified reviewI love this website. Thank you Etoffe
Reply from Etoffe.com
Hello Stephanie, We are glad that you are happy with your order. We appreciate you took the time to write us a comment. This allows us to be attentive and responsive to keep our promises to provide you with quality products and services. Have a nice day. Ariella, Customer Service Etoffe.com Our team is available to assist you from Monday to Friday from 9 am to 6 pm, 33 972 30 30 39, local call price.
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A. A.
2 Feb 2024
Verified reviewRapide et de qualité
Reply from Etoffe.com
Bonjour Valérie, Nous sommes ravis que vous soyez satisfaite de votre commande. Nous vous remercions d’avoir pris le temps de nous laisser un avis. Celui-ci nous permet d’être attentif et réactif quant à la tenue de nos promesses à savoir vous offrir des produits de qualité. Nous vous souhaitons une excellente journée. Ariella, Service clients Etoffe.com Notre équipe est disponible pour vous assister du lundi au vendredi de 9h à 18h, 33 972 30 30 39, prix d'un appel local.
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A. A.
2 Feb 2024
Verified reviewNice material but one side of the sample kept ripping as it was just cut and not sewn, hence the whole sample didn’t stay together as the weaving kept moving.. disappointing for the high price of €5 including postage! Also it could have been sent more cheaply by normal French post, instead of by this transport company, a bit ridiculous really!
Reply from Etoffe.com
Hello Iolandah, We are sorry to know that you were disappointed with our services. We invite you to contact us so that we can discuss it and offer you a suitable solution. Your comments are valuable, they permit us to improve and to provide you with the best possible experience. Have a nice day. Ariella, Etoffe.com Customer Service Our team is available to assist you Monday to Friday from 9 a.m. to 6 p.m. on 09 72 30 30 39, price of a local call.
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A. A.
2 Feb 2024
Verified reviewPerfect and quick delivery to France
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A. A.
2 Feb 2024
Verified reviewWonderful
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A. A.
2 Feb 2024
Verified reviewExcellent service and communication every step of the process. Love the furnishing fabric which arrived safely and was very well packaged. Thank you and would definitely buy fron Etoffe again.
Reply from Etoffe.com
Hello Alison, We are glad that you are happy with your order. We appreciate you took the time to write us a comment. This allows us to be attentive and responsive to keep our promises to provide you with quality products and services. Have a nice day. Ariella, Customer Service Etoffe.com Our team is available to assist you from Monday to Friday from 9 am to 6 pm, 33 972 30 30 39, local call price.
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A. A.
2 Feb 2024
Verified reviewThis company are doing a great job- good price excellent service fast shipping and nice communication
Reply from Etoffe.com
Hello Lars, We are glad that you are happy with your order. We appreciate you took the time to write us a comment. This allows us to be attentive and responsive to keep our promises to provide you with quality products and services. Have a nice day. Ariella, Customer Service Etoffe.com Our team is available to assist you from Monday to Friday from 9 am to 6 pm, 33 972 30 30 39, local call price.
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A. A.
2 Feb 2024
Verified reviewVery easy to place the order. Fantastic communication and tracking information. Received parcel in timeframe specified. Very happy and will purchase again.
Reply from Etoffe.com
Hello , We are glad that you are happy with your order and your experience on our website. We appreciate you took the time to write us a comment. This allows us to be attentive and responsive to keep our promises to provide you with quality products and services. Have a nice day. Ariella, Customer Service Etoffe.com Our team is available to assist you from Monday to Friday from 9 am to 6 pm, 33 972 30 30 39, local call price.
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A. A.
2 Feb 2024
Verified reviewTakes a while to get these but they are worth the wait Nicely packaged
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A. A.
2 Feb 2024
Verified reviewA wide selection offered. Many options of colorways for the print I was looking for. Easy to order online.
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