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Review Summary
With Etoffe, the experience feels smooth from ordering to delivery. Customers mention clear communication, quick responses, and packages arriving well wrapped and in perfect condition, often sooner than expected. Several also describe the service as easy and efficient, with helpful staff making the process simpler.
Delivery
"Fast delivery. Good service."
"Simple to buy. Delivery by DHL was fast. Product arrived home in great condition."
"Excellent customer service and communication! I contacted them when it seemed like my order would not arrive within the quoted shipping time. They…"
Excellent customer service and communication! I contacted them when it seemed like my order would not arrive within the quoted shipping time. They were polite and timely in determining the problem. I appreciated their professionalism and helpfulness in resolving the issue so that I never had to doubt that my order would arrive as soon as possible. I don’t often encounter this level of service. Thank you!
Digital experience
"Very helpful online service, free shipping to US!"
"Very east to navigate the site and find exactly what I was looking for. Delivery was prompt and payment was easy with updates all along the way."
"Immediate service and speed delivery of my order without any problems. I can recommend this e-shop very much!"
Team expertise
"Great customer service and response time"
"Good customer Service"
"Great service and communication. I recommend."
Responsiveness
"Fast and reliabel, good communications."
"Great customer service. Fast service"
"Prompt responses and attention to details."
Friendliness & courtesy
"Great customer service"
"Excellent customer service and very efficient staff."
"Good quallity and good service!"
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A. A.
5 Apr 2024
Verified reviewFabric and delivery was perfect
Reply from Etoffe.com
Hello Tracie, We are glad that you are happy with your order. We appreciate you took the time to write us a comment. This allows us to be attentive and responsive to keep our promises to provide you with quality products and services. Have a nice day ! Ariella, Customer Service Etoffe.com Our team is available to assist you from Monday to Friday from 9 am to 6 pm, 33 972 30 30 39, local call price.
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A. A.
5 Apr 2024
Verified reviewExcellent service
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A. A.
29 Mar 2024
Verified reviewVery fast service (approximately 6 days only from Europe to US). Product just as described.
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A. A.
26 Mar 2024
Verified reviewVery poor I have not received my order even though DHL say it has been delivered and you have not responded to my emails to follow up status Please follow up where this package is and advise asap
Reply from Etoffe.com
Hi Scott, We're sorry you haven't received your order yet. DHL has confirmed that they have delivered the parcel to the forwarder you chose. Our customer service team has emailed you the information you need to contact your freight forwarder to locate your parcel. Remaining at your disposal if you need any further information. Have a nice day. Ariella, Customer Service Etoffe.com Our team is available to assist you from Monday to Friday from 9 am to 6 pm, 33 972 30 30 39, local call price.
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A. A.
26 Mar 2024
Verified reviewThe site was easy to use and I received the paper very timely. I would order from etoffe again!
Reply from Etoffe.com
Hello Carrie, We are glad that you are happy with your order. We appreciate you took the time to write us a comment. This allows us to be attentive and responsive to keep our promises to provide you with quality products and services. Have a nice day. Ariella, Customer Service Etoffe.com Our team is available to assist you from Monday to Friday from 9 am to 6 pm, 33 972 30 30 39, local call price.
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A. A.
19 Mar 2024
Verified reviewExcellent service
Reply from Etoffe.com
Hello Chumpita, We are glad that you are happy with your order. We appreciate you took the time to write us a comment. This allows us to be attentive and responsive to keep our promises to provide you with quality products and services. Have a nice day. Ariella, Customer Service Etoffe.com Our team is available to assist you from Monday to Friday from 9 am to 6 pm, 33 972 30 30 39, local call price.
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A. A.
18 Mar 2024
Verified reviewFast shipment - good prices
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A. A.
16 Mar 2024
Verified reviewI love the fabric I received to reupholster my grandmother's chair! Thank you so much. I was surprised that I had to pay an extra $100 as duty to bring it into the US though.
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A. A.
14 Mar 2024
Verified reviewGreat experience, timely delivery, gorgeous product.
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A. A.
9 Mar 2024
Verified reviewVery good service and delivery to Switzerland was impeccable
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A. A.
8 Mar 2024
Verified reviewEasy purchase snd quick delivery
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A. A.
3 Mar 2024
Verified reviewPriced right and great follow thru on a few side tours that the package took on its' way to my house. I thought I might never see my order but was pleasantly surprised on how fast they got on on the order and fixed it.
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A. A.
3 Mar 2024
Verified reviewBeautiful selection and quick delivery
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A. A.
3 Mar 2024
Verified reviewI am so thrilled with this gorgeous wallpaper!
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A. A.
3 Mar 2024
Verified reviewI found the wallpaper not only for a lot less from Etoffe, but ordering was simple and shopping was free and fast to the US! Very happy customer.
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A. A.
3 Mar 2024
Verified reviewThe wallpaper looks beautiful. We have not hang it yet though.
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A. A.
24 Feb 2024
Verified reviewWe loved buying from Etoffe. The products and prices are exceptional, and the service was fantastic.
Reply from Etoffe.com
Hello James, We are glad that you are happy with your order and experience on our website. We appreciate you took the time to write us a comment. This allows us to be attentive and responsive to keep our promises to provide you with quality products and services. Have a nice day. Ariella, Customer Service Etoffe.com Our team is available to assist you from Monday to Friday from 9 am to 6 pm, 33 972 30 30 39, local call price.
Reply from A. A.
If it would help to have some pictures, let us know. We have a unique space and you might find them useful.
Reply from Etoffe.com
Hello, Thank you for your reply. It would be grate. Have a nice day. Best Regards, Ariella, Customer Service Etoffe.com Our team is available to assist you from Monday to Friday from 9 am to 6 pm, 33 972 30 30 39, local call price.
Show exchanges Hide exchanges -
A. A.
23 Feb 2024
Verified reviewI love Étoffe. Wonderful products, and customer service is first-rate. Items arrived carefully packed. They make it so easy.
Reply from Etoffe.com
Hello Jeff, We are glad that you are happy with your order. We appreciate you took the time to write us a comment. This allows us to be attentive and responsive to keep our promises to provide you with quality products and services. Have a nice day. Ariella, Customer Service Etoffe.com Our team is available to assist you from Monday to Friday from 9 am to 6 pm, 33 972 30 30 39, local call price.
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A. A.
20 Feb 2024
Verified reviewExcellent
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A. A.
19 Feb 2024
Verified reviewSuperbe papier peint Reçu très rapidement Merci Etoffe.com je suis ravie
Reply from Etoffe.com
Bonjour, Nous sommes ravis que vous soyez satisfaite de votre commande. Nous vous remercions d’avoir pris le temps de nous laisser un avis. Celui-ci nous permet d’être attentif et réactif quant à la tenue de nos promesses à savoir vous offrir des produits de qualité. Nous vous souhaitons une excellente journée. Ariella, Service clients Etoffe.com Notre équipe est disponible pour vous assister du lundi au vendredi de 9h à 18h, 33 972 30 30 39, prix d'un appel local.
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