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Review Summary
With Etoffe, the experience feels smooth from ordering to delivery. Customers mention clear communication, quick responses, and packages arriving well wrapped and in perfect condition, often sooner than expected. Several also describe the service as easy and efficient, with helpful staff making the process simpler.
Delivery
"Fast delivery. Good service."
"Simple to buy. Delivery by DHL was fast. Product arrived home in great condition."
"Excellent customer service and communication! I contacted them when it seemed like my order would not arrive within the quoted shipping time. They…"
Excellent customer service and communication! I contacted them when it seemed like my order would not arrive within the quoted shipping time. They were polite and timely in determining the problem. I appreciated their professionalism and helpfulness in resolving the issue so that I never had to doubt that my order would arrive as soon as possible. I don’t often encounter this level of service. Thank you!
Digital experience
"Very helpful online service, free shipping to US!"
"Very east to navigate the site and find exactly what I was looking for. Delivery was prompt and payment was easy with updates all along the way."
"Immediate service and speed delivery of my order without any problems. I can recommend this e-shop very much!"
Team expertise
"Great customer service and response time"
"Good customer Service"
"Great service and communication. I recommend."
Responsiveness
"Fast and reliabel, good communications."
"Great customer service. Fast service"
"Prompt responses and attention to details."
Friendliness & courtesy
"Great customer service"
"Excellent customer service and very efficient staff."
"Good quallity and good service!"
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A. A.
23 Jan 2024
Verified reviewVery easy and professional experience overall
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A. A.
21 Jan 2024
Verified reviewThank you. I was kept informed of the progress of my order, and the fabric arrived in good time. Just love the Zoffany Kalamkari fabric.
Reply from Etoffe.com
Hello Ann, We are glad that you are happy with your order. We appreciate you took the time to write us a comment. This allows us to be attentive and responsive to keep our promises to provide you with quality products and services. Have a nice day. Ariella, Customer Service Etoffe.com Our team is available to assist you from Monday to Friday from 9 am to 6 pm, 33 972 30 30 39, local call price.
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A. A.
20 Jan 2024
Verified reviewEasy order on the homepage. Quick and easy delivery.
Reply from Etoffe.com
Hello Walter, We are glad that you are happy with your order. We appreciate you took the time to write us a comment. It allows us to be attentive and responsive to keep our promises to provide you with quality products and services. Have a nice day. Ariella, Customer Service Etoffe.com Our team is available to assist you from Monday to Friday from 9 am to 6 pm, 33 972 30 30 39, local call price.
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A. A.
14 Jan 2024
Verified reviewLove my tassels. They’re beautiful
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A. A.
13 Jan 2024
Verified reviewGreat website. Fast delivery. Excellent customer service.
Reply from Etoffe.com
Hello, We are glad that you are satisfied with our service. We appreciate you took the time to write us a comment. It permit us to be attentive and responsive to keep our promises to provide you with quality products and services. Have a nice day. Ariella, Customer Service Etoffe.com Our team is available to assist you from Monday to Friday from 9 am to 6 pm, 33 972 30 30 39, local call price.
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A. A.
2 Jan 2024
Verified reviewLoved the wall paper design & quality !! It arrived quickly & the free gift was super cute! Priced reasonably compared to other sites selling the same print.
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A. A.
23 Dec 2023
Verified reviewVery helpful pictures and descriptions. The shipping was quick and communications lear.
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A. A.
23 Dec 2023
Verified reviewThe product is of great quality and the Shop really works with passion. We are very happy with everything
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A. A.
23 Dec 2023
Verified reviewThe order is incomplete and my emails are not responded to.
Reply from Etoffe.com
Hello Troy, We are sorry to hear that you have not yet received your entire order. We ask our logistics department to send you the missing product offered. Your comments are valuable, they allow us to improve to provide you with the best possible experience. Have a nice day, Ariella, Etoffe.com Customer Service Our team is available to assist you Monday to Friday from 9 a.m. to 6 p.m. on 09 72 30 30 39, price of a local call.
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A. A.
4 Dec 2023
Verified reviewShipping was very fast and the quilt is beautiful.
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A. A.
3 Dec 2023
Verified reviewV.G.
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