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Review Summary
With Etoffe, the experience feels smooth from ordering to delivery. Customers mention clear communication, quick responses, and packages arriving well wrapped and in perfect condition, often sooner than expected. Several also describe the service as easy and efficient, with helpful staff making the process simpler.
Delivery
"Fast delivery. Good service."
"Simple to buy. Delivery by DHL was fast. Product arrived home in great condition."
"Excellent customer service and communication! I contacted them when it seemed like my order would not arrive within the quoted shipping time. They…"
Excellent customer service and communication! I contacted them when it seemed like my order would not arrive within the quoted shipping time. They were polite and timely in determining the problem. I appreciated their professionalism and helpfulness in resolving the issue so that I never had to doubt that my order would arrive as soon as possible. I don’t often encounter this level of service. Thank you!
Digital experience
"Very helpful online service, free shipping to US!"
"Very east to navigate the site and find exactly what I was looking for. Delivery was prompt and payment was easy with updates all along the way."
"Immediate service and speed delivery of my order without any problems. I can recommend this e-shop very much!"
Team expertise
"Great customer service and response time"
"Good customer Service"
"Great service and communication. I recommend."
Responsiveness
"Fast and reliabel, good communications."
"Great customer service. Fast service"
"Prompt responses and attention to details."
Friendliness & courtesy
"Great customer service"
"Excellent customer service and very efficient staff."
"Good quallity and good service!"
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A. A.
20 Jun 2024
Verified reviewExcellent service and good quality products!
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A. A.
14 Jun 2024
Verified reviewGreat experience. No problems.
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A. A.
13 Jun 2024
Verified reviewWe absolutely love the fabric. What an amazing selection you carry. The buying process was seamless. We will definitely purchase again and recommend to our friends.
Reply from Etoffe.com
Hello Aileen, We are glad that you are happy with your order. We appreciate you took the time to write us a comment. This allows us to be attentive and responsive to keep our promises to provide you with quality products and services. Have a nice day. Izel, Customer Service Etoffe.com Our team is available to assist you from Monday to Friday from 9 am to 6 pm, 33 972 30 30 39, local call price.
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A. A.
8 Jun 2024
Verified reviewFantastic. From France to Scotland in less than 2 days and paper is wonderful. Well done ETOFFE
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A. A.
30 May 2024
Verified reviewfast,- accurate,- nice
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A. A.
26 May 2024
Verified reviewFabulous customer service with Etoffe. Quick and reliable delivery surprisingly as it was coming to USA.
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A. A.
24 May 2024
Verified reviewExcellent products
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A. A.
17 May 2024
Verified reviewI did not get my order .. i make order befor 2 mounths !!
Reply from Etoffe.com
Hi Loujin, Really sorry to read that you didn't get your packing. We proceed to a refund on the 22 of may of your delivery cost due to our delay. Also, your parcel has been shipped today. Please do not hesitate for any tohers request. Best regards,
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A. A.
17 May 2024
Verified reviewGreat service great selection!!
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A. A.
17 May 2024
Verified reviewexcellent service , delivered to Australia in a matter of days
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A. A.
7 May 2024
Verified reviewThe selection, price and free shipping and time to fulfill the order were all five stars. However, I also asked for help in rectifying a delivery address error that was my fault. I was told it would get corrected , but unfortunately it didn't. I had to correct the address with the shipping company myself.
Reply from Etoffe.com
HelloDoug, We are glad that you are happy with your order. We appreciate you took the time to write us a comment. This allows us to be attentive and responsive to keep our promises to provide you with quality products and services. We are sorry for what happened regarding the delivery address. Have a nice day, Ariella, Customer Service Etoffe.com Our team is available to assist you from Monday to Friday from 9 am to 6 pm, 33 972 30 30 39, local call price.
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A. A.
7 May 2024
Verified reviewVery happy with the services of etoffe.
Reply from Etoffe.com
Hello Tomas, We are glad that you are happy with your order. Thank you for your confidence ! We appreciate you took the time to write us a comment. This allows us to be attentive and responsive to keep our promises to provide you with quality products and services. Have a nice day. Ariella, Customer Service Etoffe.com Our team is available to assist you from Monday to Friday from 9 am to 6 pm, 33 972 30 30 39, local call price.
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A. A.
28 Apr 2024
Verified reviewLove the wallpaper. The delivery took a long time, not the promised 5-8 working days. I noticed my order was kind of suspended in preparing to ship mode. Once I reached out to staff for help it went through quickly.
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A. A.
21 Apr 2024
Verified reviewBeautiful wallpaper and quick delivery. Not Etiffe and DHL kept me informed of the delivery schedule. I am very happy!
Reply from Etoffe.com
Hello Emily, We are glad that you are happy with your order. We appreciate you took the time to write us a comment. This allows us to be attentive and responsive to keep our promises to provide you with quality products and services. Have a nice day. Ariella, Customer Service Etoffe.com Our team is available to assist you from Monday to Friday from 9 am to 6 pm, 33 972 30 30 39, local call price.
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A. A.
16 Apr 2024
Verified reviewgreat product and quick shipping
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A. A.
16 Apr 2024
Verified reviewThe service provided was excellent, the shopping experience online was very pleasant. I received the order in exemplary packaging and the quality of the products was excellent. Thank you very much
Reply from Etoffe.com
Hello Siham, We are glad that you are happy with your order. We appreciate you took the time to write us a comment. This allows us to be attentive and responsive to keep our promises to provide you with quality products and services. Have a nice day. Ariella, Customer Service Etoffe.com Our team is available to assist you from Monday to Friday from 9 am to 6 pm, 33 972 30 30 39, local call price.
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A. A.
15 Apr 2024
Verified reviewGood communication fast shipment fair price
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A. A.
13 Apr 2024
Verified reviewI was so happy with all my order, amazing trim collection, the textured metallic wall paper was high quality and unique
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A. A.
10 Apr 2024
Verified reviewit was great
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A. A.
8 Apr 2024
Verified reviewI was very impressed with the speed of delivery. Quality product. Thank you.
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