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Review Summary
With Etoffe, the experience feels smooth from ordering to delivery. Customers mention clear communication, quick responses, and packages arriving well wrapped and in perfect condition, often sooner than expected. Several also describe the service as easy and efficient, with helpful staff making the process simpler.
Delivery
"Fast delivery. Good service."
"Simple to buy. Delivery by DHL was fast. Product arrived home in great condition."
"Excellent customer service and communication! I contacted them when it seemed like my order would not arrive within the quoted shipping time. They…"
Excellent customer service and communication! I contacted them when it seemed like my order would not arrive within the quoted shipping time. They were polite and timely in determining the problem. I appreciated their professionalism and helpfulness in resolving the issue so that I never had to doubt that my order would arrive as soon as possible. I don’t often encounter this level of service. Thank you!
Digital experience
"Very helpful online service, free shipping to US!"
"Very east to navigate the site and find exactly what I was looking for. Delivery was prompt and payment was easy with updates all along the way."
"Immediate service and speed delivery of my order without any problems. I can recommend this e-shop very much!"
Team expertise
"Great customer service and response time"
"Good customer Service"
"Great service and communication. I recommend."
Responsiveness
"Fast and reliabel, good communications."
"Great customer service. Fast service"
"Prompt responses and attention to details."
Friendliness & courtesy
"Great customer service"
"Excellent customer service and very efficient staff."
"Good quallity and good service!"
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Viktoriya T.
4 Jan 2026
Verified reviewTook weeks (not 2-4 business days) to get my order. One of the four samples came separately and looked like a small (3x5 inches) piece of the actual wallpaper. Hard to tell what it looks like from the sample though. The other three samples are… I don’t actually even know what to call them. They are not samples of the wallpaper but rather renderings/pretend small pieces of something. I give up.
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Cara C.
4 Jan 2026
Verified reviewQuick delivery. Website is easy to navigate.
Reply from Etoffe.com
Hello Cara, thank you for your positive feedback! We're delighted to hear you had a great experience with our quick delivery and user-friendly website. Your satisfaction is important to us, we look forward to serving you again soon. Best regards. Étoffe team
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Cristina H.
28 Dec 2025
Verified reviewWonderful choice!
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Jarosław S.
26 Dec 2025
Verified reviewOk ok
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Craig B.
20 Dec 2025
Verified reviewPrompt responses and attention to details.
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Jesse L.
18 Dec 2025
Verified reviewThe service and delivery was as promised. I will be ordering more items in the future.
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Robert K.
13 Dec 2025
Verified reviewPackage delivered quickly and the wallpaper was in perfect condition.
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Charissa K.
8 Dec 2025
Verified reviewEtoffe was wonderful from start to finish. I had purchased a sample up the wallpaper from a US company, but Etoffe's price was so much better per role, plus free shipping from France, whereas the US companies were charging shipping on top of the much higher price already. Well the US color names for the wallpaper were different than the names from Etoffe's website, so I wasn't sure what color to order to get the color of the sample that I had. So I contacted Etoffe's custer service and they were very quick to respond and were very kind and helpful. Wonderful experience, I would order from them again in a heartbeat! I am so grateful to have found them after much searching to find a decent price on the wallpaper.
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Laurie B.
7 Dec 2025
Verified reviewOrdering was quick and easy and the wallpaper arrived within the time communicated. Price was good especially compared to other companies.
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Stephanie L.
6 Dec 2025
Verified reviewSuper product!
Reply from Etoffe.com
Hello Stephanie! Thank you so much for your enthusiastic feedback! We're thrilled to hear that you think our product is super. We appreciate your support. Warm regards. Étoffe team
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Juan javier C.
29 Nov 2025
Verified reviewQuick and perfect condition
Reply from Etoffe.com
Hello Juan Javier! Thank you for your review! We're thrilled to hear that your order arrived quickly and in perfect condition. We appreciate you taking the time to share your experience. Best wishes, The Étoffe team
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Caitlin N.
29 Nov 2025
Verified reviewBeautifully curated selection of artistic rugs at great prices. Delivery and customer service to the U.S. was phenomenal.
Reply from Etoffe.com
Hello Caitlin, thank you so much for your kind words! We’re thrilled to hear that you enjoyed our selection and that both the delivery and customer service met your expectations. Your feedback means a lot to us, especially across the Atlantic! We look forward to assisting you with more beautiful projects in the future. Best regards, The Étoffe Team
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Ana-Maria Z.
27 Nov 2025
Verified reviewIt was easy to use the site to find the material I wanted. Then I had many questions and your client service people were quick and helpful. Then it became complex because the delivery address was not the billing address and Mme Clemenceau stepped and created the purchase order with both (your website wasn’t easy for that aspect). The purchase was easy and the DHL shipping smooth and with good communications. All in all great!
Reply from Etoffe.com
Hello Ana-Maria, thank you so much for taking the time to share your experience! We’re delighted to hear that our team could assist you promptly and that the shipping process went smoothly. We also appreciate your feedback regarding the website, this is very helpful as we continue to improve the user experience. We look forward to helping you with your future projects! Best regards, The Étoffe Team
Reply from Ana-Maria Z.
Me too!
Show exchanges Hide exchanges -
Cristina H.
17 Nov 2025
Verified reviewThe choice is enormous. Makes life easy for me.
Reply from Etoffe.com
Hello Cristina, thank you for coming back to us! We're thrilled to hear that our enormous selection is making your choices easier! Your satisfaction is our priority, we’re always here to help if you need anything further. Best regards. Étoffe team
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Jessica P.
14 Nov 2025
Verified reviewArrived quickly with no problems.
Reply from Etoffe.com
Hello Jessica, thank you for coming back to us! We're delighted to hear that your order arrived quickly and without any issues. Your satisfaction is our priority, and we truly appreciate your support. Best wishes! Étoffe team
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Sandra S.
14 Nov 2025
Verified reviewJust received, so haven’t installed, but can’t wait to see up in my bathroom. Beautiful paper
Reply from Etoffe.com
Hello Sandra! Thank you so much for your lovely feedback! We’re thrilled to hear you’re excited to see it in your bathroom. We hope it looks absolutely stunning once installed! We remain available to assist you with future projects. Best regards, etoffe team
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Craig B.
14 Nov 2025
Verified reviewGreat products and product service. The staff were attentive, and detail oriented. Double checking measurements and size conversions for our order in the US. And, the wallpaper arrived safely in Chicago within a week. Can't wait to see it on the walls.
Reply from Etoffe.com
Hello Craig! Thank you so much for your kind review! We’re delighted to hear that you had a positive experience and that your order arrived safely. We remain at your disposal should you need any further assistance or support for your project. Best wishes, Étoffe team
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Katherine P.
14 Nov 2025
Verified reviewThe order came well-wrapped around a long tube.
Reply from Etoffe.com
Hello Katherine! Thank you very much for your review! We’re glad to hear that your order arrived well-protected. We appreciate your feedback and look forward to assisting you with your future projects. Best regards, The Étoffe Team
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Vik P.
30 Oct 2025
Verified reviewOne of the very best in the industry. Wide and diverse range to suit all tastes. Established brands that specialise in high quality murals and wallpapers. They add tremendous value to the place. You can’t go wrong. Highly recommended.
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Maryam K.
28 Oct 2025
Verified reviewI received my order very fast Less than a week . And I love my wallpaper Amazing service. Thank you
Reply from Etoffe.com
Hello Maryam! We would like to thank you for your kind message! We’re delighted that our service and delivery met your expectations and that your order arrived so quicker than expected. It’s always our goal to provide a smooth and reliable experience. We wish you all the best with the projects you’re planning and we hope to assist you again in the future! Warm regards, The Étoffe.com team
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