Go to website
Review Summary
With Etoffe, the experience feels smooth from ordering to delivery. Customers mention clear communication, quick responses, and packages arriving well wrapped and in perfect condition, often sooner than expected. Several also describe the service as easy and efficient, with helpful staff making the process simpler.
Delivery
"Fast delivery. Good service."
"Simple to buy. Delivery by DHL was fast. Product arrived home in great condition."
"Excellent customer service and communication! I contacted them when it seemed like my order would not arrive within the quoted shipping time. They…"
Excellent customer service and communication! I contacted them when it seemed like my order would not arrive within the quoted shipping time. They were polite and timely in determining the problem. I appreciated their professionalism and helpfulness in resolving the issue so that I never had to doubt that my order would arrive as soon as possible. I don’t often encounter this level of service. Thank you!
Digital experience
"Very helpful online service, free shipping to US!"
"Very east to navigate the site and find exactly what I was looking for. Delivery was prompt and payment was easy with updates all along the way."
"Immediate service and speed delivery of my order without any problems. I can recommend this e-shop very much!"
Team expertise
"Great customer service and response time"
"Good customer Service"
"Great service and communication. I recommend."
Responsiveness
"Fast and reliabel, good communications."
"Great customer service. Fast service"
"Prompt responses and attention to details."
Friendliness & courtesy
"Great customer service"
"Excellent customer service and very efficient staff."
"Good quallity and good service!"
-
Edina B.
13 Apr 2026
Verified reviewThanks for everything, ordered items are always really nice and delivery is fast. Thanks
-
Marie claude B.
12 Apr 2026
Verified reviewColis arrivé rapidement, livraison parfaite
-
Isabelle V.
1 Apr 2026
Verified reviewGreat customer service. Fast service
-
Gozde A.
1 Apr 2026
Verified reviewI wanted to cancel or change the delivery address. They still delivered to the first adress where i no longer stay. Noone helped me. I still didnt get any reply from customer service. Still no money refund.
Reply from Etoffe.com
Hello, we're truly sorry to hear about your experience and the difficulties you've faced with your order. We understand how frustrating this must be, and we genuinely appreciate you bringing this to our attention. Our customer service has confirmed the shipment took place, we kindly ask tou to reach out to them to clarify the situation. Thank you for your patience during this time. Étoffe.com team
-
Andra N.
27 Mar 2026
Verified reviewGreat service and communication. I recommend.
-
Youmna C.
23 Mar 2026
Verified reviewAs a professional, i really love ordering and working with Étoffe. They have great products and a perfect client service
-
Carter P.
15 Mar 2026
Verified reviewThrilled with the order
-
A. H.
9 Mar 2026
Verified reviewGreat customer service
-
Deborah B.
7 Mar 2026
Verified reviewThe team is fast, efficient, polite responds quickly and informs me every step of the way. This is the "model" for running any business! Excellent service, beautiful fabric and I shall be back.
-
Anders L.
4 Mar 2026
Verified reviewLove the Etoffe site and the products, not really a fan of UPS who was used for shipping.
-
Robert K.
2 Mar 2026
Verified reviewTerrific customer service and fast shipping. A experience.
-
Steve B.
2 Mar 2026
Verified reviewI live in the USA. They were very good in keeping me informed of my order status
-
Denise R.
18 Feb 2026
Verified reviewExcellent selection
-
Anna V.
9 Feb 2026
Verified reviewVery good quality and good service!
-
Madalina M.
9 Feb 2026
Verified reviewI m very happy with my experience on your website and my purchase. I ordered a wallpaper, came in time, as it was preview, very good quality.
-
Emma D.
7 Feb 2026
Verified reviewEasy instalment payments made my favourite wallpaper a reality! Such a fabulous wall paper…
-
Sherelyn K.
7 Feb 2026
Verified reviewEasy to order, easy to talk to a person, great support and honest answers. Great company
-
Darko M.
1 Feb 2026
Verified reviewEasy to order. Product received very fast.Extremely satisfied. Great choice of fabrics and great quantity calculating tools.
-
Richard D.
1 Feb 2026
Verified reviewI’ve placed a few orders with Etoffe and everything is seamless from Ordering to delivery.
-
Marcin Z.
7 Jan 2026
Verified reviewThe product I received has a manufacturing defect
Reply from Etoffe.com
Hello Marcin, we’re truly sorry to hear about the manufacturing defect you experienced with your product. Your satisfaction is very important to us, and we would like to address this issue. We have gotten confirmation that our customer service team is currently helping you out to correct the situation. Thank you for your understanding. Étoffe team
Reviews displayed in chronological order
Contact
Go to website
Certification
