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Review Summary
With Etoffe, the experience feels smooth from ordering to delivery. Customers mention clear communication, quick responses, and packages arriving well wrapped and in perfect condition, often sooner than expected. Several also describe the service as easy and efficient, with helpful staff making the process simpler.
Delivery
"Fast delivery. Good service."
"Simple to buy. Delivery by DHL was fast. Product arrived home in great condition."
"Excellent customer service and communication! I contacted them when it seemed like my order would not arrive within the quoted shipping time. They…"
Excellent customer service and communication! I contacted them when it seemed like my order would not arrive within the quoted shipping time. They were polite and timely in determining the problem. I appreciated their professionalism and helpfulness in resolving the issue so that I never had to doubt that my order would arrive as soon as possible. I don’t often encounter this level of service. Thank you!
Digital experience
"Very helpful online service, free shipping to US!"
"Very east to navigate the site and find exactly what I was looking for. Delivery was prompt and payment was easy with updates all along the way."
"Immediate service and speed delivery of my order without any problems. I can recommend this e-shop very much!"
Team expertise
"Great customer service and response time"
"Good customer Service"
"Great service and communication. I recommend."
Responsiveness
"Fast and reliabel, good communications."
"Great customer service. Fast service"
"Prompt responses and attention to details."
Friendliness & courtesy
"Great customer service"
"Excellent customer service and very efficient staff."
"Good quallity and good service!"
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Ziona G.
28 Oct 2025
Verified reviewGreat experience, fast delivery
Reply from Etoffe.com
Hello Ziona! Thank you so much for coming back to us with your kind words! We love to hear that you enjoyed your experience and our fast delivery service. Your happiness means a lot to us, and we hope to assist you again in the near future. Sincerely, Étoffe.com team
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Vik P.
21 Oct 2025
Verified reviewExcellent company. Delivered well within the time frame. Coordonne (Spanish family company) is indeed my favourite brand. Must have items. Superb products snd exceptional service. Highly recommended.
Reply from Etoffe.com
Hello Vik! Thank you so much for leaving a review! We’re thrilled to hear that our products met your expectations and that our service was up to standard. We work with the best suppliers to ensure quality, and it’s wonderful to know that this made a difference for you. We look forward to assisting you again in the future! Best wishes, The Étoffe.com team
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Lena A.
20 Oct 2025
Verified reviewVery nice service from the staff at the store. And the delivery didn't take long considering it was delivered from another country.
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Laura A.
17 Oct 2025
Verified reviewGorgeous fabric! Delivered with customs and all the additional hassle totally taken care of. It arrived in a plastic roll, I think the cardboard broke but overall it looks great and was well sealed and handled on its long journey. Thank you for having a lovely selection of beautiful fabrics!
Reply from Etoffe.com
Hello Laura, Thank you so much for your kind feedback! We’re delighted that you love the fabric and that the delivery went smoothly despite the long journey. Your satisfaction is our top priority, and we truly appreciate your compliments on our selection of beautiful fabrics. We look forward to assisting you with your next projects! Best regards. Etoffe.com team
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Elizabeth B.
16 Oct 2025
Verified reviewOrdering was clear : description, price, shipping. Definitely will reorder and recommend. Also important package came in good quality. Thank you.
Reply from Etoffe.com
Hello Elizabeth, thank you for your wonderful review! We're delighted to hear that you found the ordering process clear and that your package arrived in good condition. Your recommendation means a lot to us, and we look forward to hear from you again. Best regards. Étoffe team
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Dolores C.
14 Oct 2025
Verified reviewI contacted Etoffe and Isabella was extremely helpful in making sure that I received my order on time.
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Anna P.
13 Oct 2025
Verified review—-qqq
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Rebecca S.
13 Oct 2025
Verified reviewI live on a small island and it's very hard to find wallpaper suppliers that will ship to my island, not only did Etoffe ship to me, the package was shipped very quickly and the wallpaper arrived in perfect condition. Will absolutely be using their services again the future and would highly recommend.
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Radwa E.
10 Oct 2025
Verified reviewExcellent collection and an excellent service. The order arrived even before time and in perfect condition! Thank you!
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Vik P.
5 Oct 2025
Verified reviewExcellent Company. One of the best places to go to for all your wallpaper needs. Excellent European brands. Best in the market. They will add tremendous value to your property or properties. Great customer service and superfast delivery via DHL Express. Coordonné, Labo Léonard, Maison Images d'Epinal, Casamance, Casadeco, and Wall&decò are my absolute favorites
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Derek H.
30 Sept 2025
Verified reviewOrder was delivered promptly without issue
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Lillian K.
30 Sept 2025
Verified reviewThe website said that it typically took two weeks to receive the wallpaper. It has been one month and i still do not have the wallpaper. Very dissapointed.
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Wendy T.
19 Sept 2025
Verified reviewGreat-received much sooner than I thought
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Kimmi K.
17 Sept 2025
Verified reviewIt was an easy process with Etoffe. I am in Australia and l requested a sample which they arranged and when I placed my order their process of payment and all delivery communication was excellent and very easy. Happy to recommend.
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Lilith B.
16 Sept 2025
Verified reviewExcellent customer service. I had issues with the delivery related to the new US tariffs. The staff was extremely pleasant and accommodating.
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Fitz P.
16 Sept 2025
Verified reviewEasy and Professional
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Maria t D.
15 Sept 2025
Verified reviewExcellent customer service and very efficient staff.
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Regina A.
15 Sept 2025
Verified reviewThis is cheap, flat wallpaper. It is not actual jute or textured or 3D. False advertising.
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Martha H.
15 Sept 2025
Verified reviewEasy To navigate with great choice
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Laurie G.
15 Sept 2025
Verified reviewExcellent
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