Review Summary
With Etoffe, the experience feels smooth from ordering to delivery. Customers mention clear communication, quick responses, and packages arriving well wrapped and in perfect condition, often sooner than expected. Several also describe the service as easy and efficient, with helpful staff making the process simpler.
Delivery
"Fast delivery. Good service."
"Simple to buy. Delivery by DHL was fast. Product arrived home in great condition."
"Excellent customer service and communication! I contacted them when it seemed like my order would not arrive within the quoted shipping time. They…"
Excellent customer service and communication! I contacted them when it seemed like my order would not arrive within the quoted shipping time. They were polite and timely in determining the problem. I appreciated their professionalism and helpfulness in resolving the issue so that I never had to doubt that my order would arrive as soon as possible. I don’t often encounter this level of service. Thank you!
Digital experience
"Very helpful online service, free shipping to US!"
"Very east to navigate the site and find exactly what I was looking for. Delivery was prompt and payment was easy with updates all along the way."
"Immediate service and speed delivery of my order without any problems. I can recommend this e-shop very much!"
Team expertise
"Great customer service and response time"
"Good customer Service"
"Great service and communication. I recommend."
Responsiveness
"Fast and reliabel, good communications."
"Great customer service. Fast service"
"Prompt responses and attention to details."
Friendliness & courtesy
"Great customer service"
"Excellent customer service and very efficient staff."
"Good quallity and good service!"
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Kathleen K.
12 Jul 2026
Verified reviewCustomer Service was great! Also, Etoffe had sales that I was able to take advantage of which was an extra bonus.
Reply from Etoffe.com
Dear Kathleen, thank you very much for taking the time to share your feedback with us. We are delighted to hear that you were satisfied with the quality of our customer service and that you were able to benefit from our offers. We always strive to provide our customers with the best possible experience, both through our support and our selection of products at attractive conditions. Your satisfaction means a lot to us, and we truly appreciate your trust! Kind regards, Étoffe.com
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Jaclyn P.
30 Jun 2026
Verified reviewI would give the site a five star rating for MY order, but I know SOMEONE out there would NOT because I HAVE THEIR ORDER ! Included with my order was that of someone else along with samples of someone else.
Reply from Etoffe.com
Dear Jaclyn, thank you very much for your review and for your feedback. Please don’t worry regarding the other client’s order, we can confirm that they did receive their shipment, and the situation has been resolved. We are very happy to hear that you are satisfied with your own order, and we hope you truly enjoy it and have a beautiful project with it. Best regards,. Étoffe.com team
Reply from Jaclyn P.
I find that incredible….how would you know "who's " order was in my box. I did not give you order numbers or names. I DO have them if you want…but I see no way that you could have rectified this mater without that information.
Reply from Jaclyn P.
I find that incredible….how would you know "who's " order was in my box. I did not give you order numbers or names. I DO have them if you want…but I see no way that you could have rectified this mater without that information.
Reply from Etoffe.com
Your experience is important to us, and we appreciate you bringing this to our attention. Our client service informed us the contacted you immediately and the issue has been resolved internally! Thank you for your help.
Show exchanges Hide exchanges -
S. G.
30 Jun 2026
Verified reviewExcellent experience: easy to order, timeline was clear, my order arrived on time ) 1 yard of fabric and samples. I was very impressed that my fabric was on a roll and arrived all the way to the US without problems whatsoever. Thank you!
Reply from Etoffe.com
Dear Customer, Thank you very much for your kind review. We are delighted to hear that your experience was smooth and that your order arrived on time, carefully packed and in perfect condition, even all the way to the US. It was a pleasure to assist you, and we truly hope to welcome you again soon for your future projects! Kind regards, Étoffe.com team
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Stephanie H.
27 Jun 2026
Verified reviewResponsive with quick shipping. Great price compared to other sites. Would recommend checking here first before you purchase!
Reply from Etoffe.com
Hello Stephanie, yhank you so much for your wonderful feedback! We're thrilled to hear you had a great experience with our quick shipping. Your recommendation means a lot to us, and we look forward to serving you again in the future! Best regards. Étoffe.com
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L. D.
27 Jun 2026
Verified reviewTop
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Jonas F.
14 Jun 2026
Verified reviewGood customer Service
Reply from Etoffe.com
Hello Jonas! Thank you very much for your kind feedback. We are very pleased to hear that you were satisfied with our customer service. Your support and trust mean a lot to us. We remain at your disposal and hope to have the pleasure of assisting you again soon. Best regards. Étoffe team
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Christine B.
11 Jun 2026
Verified reviewTrès beau site avec de beaux produits, très intuitif.
Reply from Etoffe.com
Christine, un grand merci pour votre retour! Nous sommes ravis que vous appréciez notre sélection de produits ainsi que l'expérience de navigation sur notre site. Nous mettons tout en œuvre pour proposer une expérience aussi agréable et intuitive que possible à nos clients. Best wishes! Étoffe.com
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Beth W.
11 Jun 2026
Verified reviewEasy to use and description accurate
Reply from Etoffe.com
Dear Beth! Thank you very much for your feedback. We are delighted to hear that you found the experience easy to use and that the product description met your expectations. We truly appreciate you taking the time to share your review. Étoffe.com team
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Lisa T.
31 May 2026
Verified reviewMy Etoffe experience was smooth & efficient from start to delivery. The fabric is beautiful, and such great quality.
Reply from Etoffe.com
Hello Lisa! Thank you so much for your kind words! We’re thrilled to hear that your experience with Étoffe was smooth and that you love the beautiful quality of our fabric. We truly appreciate your feedback and look forward to serving you again in the future. Best wishes. Étoffe.com
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Aknai K.
26 May 2026
Verified reviewEverything went very smoothly; perhaps a phone call two hours before arriving at the house wouldn't have hurt, but the goods arrived carefully packaged
Reply from Etoffe.com
Hello Aknai, thank you for your wonderful review! We're delighted to hear that your order arrived carefully packaged and that the overall experience was smooth.Your feedback is invaluable to us! Best wishes! Étoffe.com team
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Sylvia M.
23 May 2026
Verified reviewBest Quality, best service!
Reply from Etoffe.com
Dear Sylvia, thank you very much for your kind feedback! We are delighted to hear that your experience with Étoffe was smooth and efficient from start to finish, and that you are pleased with the quality of your order. We truly appreciate your trust and look forward to serving you again soon. Best wishes! Étoffe.com
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Maggie W.
16 May 2026
Verified reviewEasy, great price compared to same thing at other places, and most importantly, BEAUTIFUL AND QUALITY! Plus it came way sooner than it said it would. So grateful
Reply from Etoffe.com
Hello Maggie, thank you very much for taking the time to share your review. We are truly delighted to hear that you are happy with your purchase, especially regarding the quality, the price, and the beautiful result. It is also great to know that the delivery arrived even earlier than expected! Your feedback means a lot to us, and we hope to have the pleasure of serving you again soon. Best wishes! Étoffe.com team
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L. B.
16 May 2026
Verified reviewSo thrilled, amazing product. Amazing customer service! CLÉMENCE Was so helpful with all my numerous request.
Reply from Etoffe.com
Hello, thank you very much for your wonderful review, it truly means a lot to us. We are delighted to hear that you are so happy with the product and our customer service. We will of course make sure to pass your kind words on to Clémence. We wish you the very best of luck and great success with your project! Kind regards, Étoffe team
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Claire O.
16 May 2026
Verified reviewWallpaper took a while to be delivered and when it arrived it was the wrong wallpaper to the one I had ordered. Disappointing 😳
Reply from Etoffe.com
Hello Claire, thank you for taking the time to share your feedback, and we are truly sorry for the inconvenience caused by the delay and the initial error in your order. That said, we are glad that our customer service team was able to quickly resolve the situation and arrange for the correct references to be shipped to you. Kind regards, Étoffe.com team
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Anna K.
5 May 2026
Verified reviewThey shipped out my wallpaper super fast. I got it even sooner than they said. Super pleased!!
Reply from Etoffe.com
Dear Anna, thank you so much for your kind review. We are truly delighted to hear that you received your wallpaper even sooner than expected and that you are very pleased with it. It was a pleasure to assist you, and we hope to have the opportunity to work with you again in the future. Kind regards, Étoffe.com
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Ursula K.
30 Apr 2026
Verified reviewEverything was going well and smoothly. It was easy to find what you were looking for. Questions answered quickly.
Reply from Etoffe.com
Ursula, thank you very much for taking the time to share your review. We are truly delighted to hear that you are happy with your purchase, especially regarding the quality, the price, and the beautiful result. It is also great to know that the delivery arrived even earlier than expected! Sincerely, Étoffe.com
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Jan C.
26 Apr 2026
Verified reviewFast and reliabel, good communications.
Reply from Etoffe.com
Hello Jan! Thank you for your wonderful feedback! We're thrilled to hear that you had a fast and reliable experience with our brand and appreciated our communication. Best regards. Étoffe.com team
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Laurence M.
25 Apr 2026
Verified reviewPerfect in every way!
Reply from Etoffe.com
Hi Laurence, thank you so much for coming back to us with your review! We’re thrilled to hear that you found our products perfect in every way. Your support means a lot to us! Best regards, Étoffe team!
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Emilse M.
20 Apr 2026
Verified reviewI want to thank Clemence Paul for making it easy. Superbe service 😊
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Boris M.
19 Apr 2026
Verified reviewThe rug looks as good as the photos. Arrived faster than expected.
Reviews displayed in chronological order