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Review Summary
Ekosport is often described as quick and straightforward, with a clear website, easy ordering and products that arrive as described. Customers also mention good fit for boots, helpful replies from customer service, and the feeling that buying a hard-to-find item was simple.
Delivery
"Fantastic fast service clear website brilliant pricing"
"Miraculously, the product arrived in time (after I send them an email). The product was excellent vale for money."
"My first time buying from ekosport, and I wasn't disappointed. Fast dispatch and shipping, item was new and as described. I would buy from them again."
Digital experience
"Great site, will use again"
"Excellent customer support & good easy to use website.."
"Website good layout and easy to navigate. Accurate description of products and services."
Choice
"Huge product range, great prices and quick delivery time"
"Great range available"
"Great range of products and prices"
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A. A.
17 Feb 2024
Verified reviewnie bede pisal. na cholere mnie zmuszacie to review. macie swoje gwiazdki i to niech wystarczy
Reply from Ekosport.co.uk
Witam, Dziękujemy za gwiazdki. Z poważaniem Ekosport
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A. A.
17 Feb 2024
Verified reviewVery prompt ata agood price.
Reply from Ekosport.co.uk
Dear Mark, Thank you for your feedback! We're pleased to hear that you found our service very prompt and at a good price. Sincerely Ekosport
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A. A.
17 Feb 2024
Verified reviewPoor customer service, faulty goods and a broken returns website. Please do not buy anything from Ekosport.
Reply from Ekosport.co.uk
Dear Russel, We sincerely apologize for the issues you experienced with the delivery and the processing of your return. We understand how frustrating this situation must have been for you. Your case has been resolved and you have received a full refund. We are committed to improving our services to prevent such occurrences in the future. Once again, we extend our deepest apologies for the inconvenience caused. Thank you for your understanding and patience. Best regards, Ekosport
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A. A.
16 Feb 2024
Verified reviewBought some skis from Ekosport - great price and delivered promptly. Very happy with the supplier
Reply from Ekosport.co.uk
Dear Matt, Thank you for your positive feedback! We're delighted to hear that you are happy with your new skis and our prompt delivery service. We strive to provide great prices and excellent customer service, and your satisfaction is our top priority. Best regards, Ekosport
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A. A.
16 Feb 2024
Verified reviewVery helpful
Reply from Ekosport.co.uk
Dear Kristian, we are glad to hear that you found us helpful. Sincerely Ekosport
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A. A.
16 Feb 2024
Verified reviewBought a fjallraven ovik stencollar jacket. Brilliant bit of kit. G1000 absolutely made up great purchase.
Reply from Ekosport.co.uk
Dear Anthony, That's fantastic to hear! The Fjällräven Övik Stencollar jacket with G-1000 material is indeed a great choice. If you have any more feedback or need assistance with anything else, feel free to reach out. Enjoy your new jacket! Kind regards, Ekosport
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A. A.
16 Feb 2024
Verified reviewVery good. Good price, swift delivery and the jacket is just what I wanted.
Reply from Ekosport.co.uk
Dear Owen, We're thrilled to hear that you had a positive experience! It's great to know that you found our price competitive, and that the delivery was swift. We're glad the jacket met your expectations. Sincerely Ekosport
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A. A.
16 Feb 2024
Verified reviewOrdered skis at a very good price. Communications and customer service are a bit lacking compared to other online shops where you expect regular updates on your order. I didn't even receive a confirmation of my order. They also use EVRI to courier skis to the UK. There is one small problem some EVRI depots will not deliver larger packages (for e.g. skis!). I've read some stories where skis were not delivered or took weeks to arrive because of delays with Evri. I could see there were various hold-ups with EVRI with my skis, so to avoid more problems I sent several messages via their bot until I got a human to reply to me. I told her I needed skis for a trip to Austria on Sunday and a courier finally turned up on the Saturday morning. I would probably use EkoSport again (although I wish they use an alternative courier to EVRI) because the prices are great, but leave plenty of time and if EVRI are holding up your delivery, spam their bot like hell until you get a human reply.
Reply from Ekosport.co.uk
Dear Matthew, Thank you for sharing your experience. We apologize for any inconvenience you faced regarding the lack of communication and customer service. We understand the importance of timely updates and confirmations for orders. Furthermore, we also regret any issues encountered with EVRI courier services. Your feedback is valuable, and we will review our processes to ensure smoother communication and delivery experiences in the future. We appreciate your patience and hope to serve you better in your future orders. Kind regards, Ekosport
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A. A.
5 Feb 2024
Verified reviewCame promptly and all in good condition. Very happy with my purchase.
Reply from Ekosport.co.uk
Dear Jude, We're thrilled to hear that your order arrived promptly and in good condition! Thank you for letting us know that you're happy with your purchase. Greetings, Ekosport
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A. A.
5 Feb 2024
Verified reviewExcellent, ordered arrived quickly.
Reply from Ekosport.co.uk
Dear Leon, We're glad to hear that your order arrived quickly and that you had an excellent experience with us! Best regards, Ekosport
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A. A.
5 Feb 2024
Verified reviewExcellent service
Reply from Ekosport.co.uk
Dear David, We're delighted to hear that you found our service excellent. Best regards, Ekosport
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A. A.
5 Feb 2024
Verified reviewExcellent service. Ordered Tuesday, delivered Friday and amazing price. Head ev10 skis. Can’t wait to try them out. Would definitely use them again.
Reply from Ekosport.co.uk
Dear Phil, We're delighted to hear about your excellent experience with our service! It's great that you received your order so quickly and at an amazing price. Enjoy trying out your Head EV10 skis, and we look forward to serving you again in the future. Kind regards, Ekosport
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A. A.
5 Feb 2024
Verified reviewGreat pricing and delivery
Reply from Ekosport.co.uk
Dear Brian, Thank you for your feedback! We're glad to hear that you were pleased with our pricing and delivery. Kind regards, Ekosport
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A. A.
5 Feb 2024
Verified reviewFab price , good delivery
Reply from Ekosport.co.uk
Dear Graham, We're happy to hear you were satisfied with our pricing and delivery. Kind regards, Ekosport
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A. A.
5 Feb 2024
Verified reviewGreat service, delivered quickly and in good packaging.
Reply from Ekosport.co.uk
Dear Zoe, Thank you for your feedback! We're pleased to hear that you had a great experience with our service and that your order was delivered quickly and securely packaged. Kind regards, Ekosport
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A. A.
5 Feb 2024
Verified reviewEasy and straightforward. I was sceptical in the beginning given I wasn't able to try the outfit, but the measurements on the website were correct and it fits perfectly. Also to note that I placed my order on a Sunday and on Thursday morning was already at Home (given it comes from overseas), super fast delivery and really pleased. 100% recommend and I will be buying more in the future from Ekosport.
Reply from Ekosport.co.uk
Dear Filipe, Thank you for sharing your experience! We're glad to hear that the measurements on our website were accurate and that your outfit fits perfectly. It's great to know that your order arrived quickly, especially considering it was an international delivery. We appreciate your recommendation and look forward to serving you again in the future. Kind regards, Ekosport
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A. A.
5 Feb 2024
Verified reviewFast and accurate - many thanks!
Reply from Ekosport.co.uk
Dear Grigorios, We're pleased to hear you found our service fast and accurate Sincerely Ekosport
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A. A.
5 Feb 2024
Verified reviewGreat proces and quick delivery, the only dowside is the delivery cost, Otherwise 5 stars
Reply from Ekosport.co.uk
Dear Anna, We're glad to hear you were pleased with our prices and quick delivery. We appreciate your honesty about the delivery cost and will take it into consideration. Best regards, Ekosport
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A. A.
5 Feb 2024
Verified reviewWhile I have not tested the bindings yet the service and quick delivery were excellent as was the price.
Reply from Ekosport.co.uk
Dear Clive, Thank you for your feedback! We're glad to hear you were pleased with our service, quick delivery, and pricing. We hope the bindings meet your expectations once you test them. If you have any questions or need further assistance, feel free to reach out. Best regards, Ekosport
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A. A.
5 Feb 2024
Verified reviewGreat website. Product ordered and delivered as required. All good!
Reply from Ekosport.co.uk
Dear Steven, Thank you for your feedback! I'm glad to hear that your experience with the website was great and that your product was ordered and delivered as expected. It's always a positive outcome when everything goes smoothly. Sincerely Ekosport
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