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Review Summary
Ekosport is often described as quick and straightforward, with a clear website, easy ordering and products that arrive as described. Customers also mention good fit for boots, helpful replies from customer service, and the feeling that buying a hard-to-find item was simple.
Delivery
"Fantastic fast service clear website brilliant pricing"
"Miraculously, the product arrived in time (after I send them an email). The product was excellent vale for money."
"My first time buying from ekosport, and I wasn't disappointed. Fast dispatch and shipping, item was new and as described. I would buy from them again."
Digital experience
"Great site, will use again"
"Excellent customer support & good easy to use website.."
"Website good layout and easy to navigate. Accurate description of products and services."
Choice
"Huge product range, great prices and quick delivery time"
"Great range available"
"Great range of products and prices"
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A. A.
5 Feb 2024
Verified reviewBest price available for quality product and very quick delivery - thank you
Reply from Ekosport.co.uk
Dear Adrian, We're thrilled to hear that you found the best price for a quality product with us and that our delivery was quick! Kind regards, Ekosport
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A. A.
5 Feb 2024
Verified reviewAfter many problems with the delivery company losing my order Ekosport did everything possible to sort out the problem for me. I cannot praise their customer service enough!!
Reply from Ekosport.co.uk
Dear Gail, We're truly sorry to hear about the issues you faced with the delivery company, but we're glad we could assist you in resolving the problem. Thank you for your kind words regarding our customer service. Your satisfaction is our priority, and we're here to help whenever you need us. Best regards, Ekosport
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A. A.
5 Feb 2024
Verified reviewGreat service, brilliantly quick delivery, and good prices. Will use again.
Reply from Ekosport.co.uk
Dear Andrew, Thank you for your kind words! We're thrilled to hear that you were satisfied with our service, quick delivery, and pricing. We look forward to serving you again in the future! Kind regards, Ekosport
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A. A.
5 Feb 2024
Verified reviewOrdered skis I’d tried and got them
Reply from Ekosport.co.uk
Dear Ann, Thank you for your feedback! We're glad to hear you received the skis you wanted. Enjoy your skiing. Best regards, Ekosport
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A. A.
5 Feb 2024
Verified reviewProducts were not what was advertised, would charge me £15 delivery and another £15 to sent the item that was wrong advertised back. Would not purchase from this company again in the future.
Reply from Ekosport.co.uk
Dear Neil, If you have received an item that is not as described, you have 14 days from receipt to submit a return request online with photos, as outlined in our return policy: https://www.ekosport.co.uk/u/faq7/returns. We have not received any return requests, emails, or calls from you. Therefore, we were unable to intervene and resolve your issue. Please note that Ekosport covers the return costs if you have not received the product you ordered, but we need to be informed of the issue. Best regards, Ekosport
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A. A.
5 Feb 2024
Verified reviewBrilliant website to find what you are looking for. I purchased a Columbia Powder Lite jacket. Bought on Sunday, delivered on Thursday to UK. Delighted with their service and the jacket is outstanding. I bought a size down than usual and it's a perfect fit. Will be a returning customer.
Reply from Ekosport.co.uk
Dear John, Thank you for your wonderful feedback! We're thrilled to hear that you found our website helpful and that you're delighted with your Columbia Powder Lite jacket. It's great to know the fit is perfect and that our delivery to the UK met your expectations. We look forward to serving you again soon! Best regards, Ekosport
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A. A.
5 Feb 2024
Verified reviewGood stock at good prices. The bindings were fitted perfectly.
Reply from Ekosport.co.uk
Dear Stuart, We're delighted to hear that you found our stock to be good and our prices reasonable! It's great to know that the bindings were fitted perfectly for you. Sincerely Ekosport
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A. A.
5 Feb 2024
Verified reviewEfficiently, quality product. Always a good price.
Reply from Ekosport.co.uk
Dear Jacqui, Thank you for your feedback! We're pleased to hear you found our service efficient and our products of high quality. We're committed to offering great prices and appreciate your support. Kind regards, Ekosport
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A. A.
5 Feb 2024
Verified reviewaverage site
Reply from Ekosport.co.uk
Dear Ekaterina, Could you provide some context or clarify your opinion? Best regards Ekosport
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A. A.
5 Feb 2024
Verified reviewGreat prices and very quick delivery to the UK. Highly recommend.
Reply from Ekosport.co.uk
Dear John, Thank you for your kind words! We're delighted to hear that you found our prices great and our delivery to the UK quick. We appreciate your recommendation and look forward to serving you again soon. Kind regards, Ekosport
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A. A.
5 Feb 2024
Verified reviewBrilliant service i placed an order and everything arrived.
Reply from Ekosport.co.uk
Dear Emma, Thank you for your feedback! We're thrilled to hear that everything arrived as expected. If you need anything else, please don't hesitate to contact us. Sincerely Ekosport
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A. A.
5 Feb 2024
Verified reviewThey had the item I wanted and it was 30% off RRP, delivery took around 6 days from France using Evri and went very smoothly. Item came sealed and was genuine. Would definitely buy from again.
Reply from Ekosport.co.uk
Dear Armin, Thank you for your detailed feedback! We're glad to hear that you found the item you wanted at a great discount and that the delivery went smoothly. It's wonderful to know that the item arrived sealed and genuine. We appreciate your recommendation and look forward to serving you again in the future! Kind regards, Ekosport
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A. A.
5 Feb 2024
Verified reviewVery good, great service. I would recommend.
Reply from Ekosport.co.uk
Dear Steve, Thank you for your feedback! We're delighted to hear that you had a very good experience with our service. Your recommendation means a lot to us. Sincerely Ekosport
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A. A.
4 Feb 2024
Verified reviewHad doubts about ordering before my ski trip with delivery coming from France to the UK but I needn’t have worried! Ordered a pair of ski goggles on the 10th and even with a weekend between, it arrived in the 16th, it was Evri but delivery was good. (Delivery status didn’t update until the 15th but I imagine that was because Evri don’t receive it until it’s in the UK system). No tax or import duties to pay. Goggles in brand new great condition and looking forward to trying them out on the slopes. Oh and the best part, the price was unbeatable! Much cheaper than anywhere else with a big discount.
Reply from Ekosport.co.uk
Dear James, I'm glad to hear that your doubts were put to rest when your ski goggles arrived promptly and in great condition! It's fantastic that there were no additional taxes or import duties to pay, making the purchase even more satisfying. Enjoy testing out your new goggles on the slopes and taking advantage of the unbeatable price you found. Happy skiing! Best regards, Ekosport
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A. A.
4 Feb 2024
Verified reviewSuper fast delivery and all items arrived safely and well packaged.
Reply from Ekosport.co.uk
Dera Elisabeth, That's fantastic to hear! Speedy delivery and secure packaging ensure a great shopping experience. Kind regards, Ekosport
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A. A.
4 Feb 2024
Verified reviewAbsolutely fantastic quick service and delivery. A massive range of quality stock and excellent prices. I ordered from Uk and it arrived within the week. I just can't stop going on their website
Reply from Ekosport.co.uk
Dear Lyndon, Thank you for sharing your positive experience! It's great to hear that you found the service quick and fantastic, with a wide range of quality products at excellent prices. It's also wonderful that your order from the UK arrived within the week. It sounds like you're really pleased with the service and can't resist visiting their website again! Sincerely Ekosport
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A. A.
4 Feb 2024
Verified reviewReally quick delivery from France to the uk. No issues with customs or extra chargers. Perfectly setup for my boot size and ready to go. Will use again in the future 👍
Reply from Ekosport.co.uk
Dear Lee, Thank you for your feedback! We're thrilled to hear that your delivery from France to the UK was quick and hassle-free. It's great to know there were no issues with customs or extra charges. We're glad the setup was perfect for your boot size and that you're satisfied with your purchase. We look forward to serving you again in the future. Best regards, Ekosport
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A. A.
4 Feb 2024
Verified reviewHadn't heard of this site before, delighted to know it now. Found exactly the helmet I was looking for and can see it has some great stock. Ordering and delivery was easy and on time. Impressive
Reply from Ekosport.co.uk
Dear James, It's wonderful to hear that you had a positive experience discovering the site, finding the perfect helmet, and receiving it on time. Thank you. Best regards, Ekosport
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A. A.
4 Feb 2024
Verified reviewI do think returns customer service should be quicker. 60 days if a long time to receive interest on people money!
Reply from Ekosport.co.uk
Dear Amelia, We appreciate your feedback regarding our returns customer service. We understand that waiting for 60 days for a refund can be frustrating. Furthermore, we will review our processes to see how we can expedite the returns process without compromising quality. Thank you for bringing this to our attention. Best regards, Ekosport
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A. A.
1 Feb 2024
Verified revieweasy return and great customer service.
Reply from Ekosport.co.uk
Dear Theo, It's excellent to hear that you had a positive experience with both the return process and the customer service. Thank you for sharing your feedback! Best regards, Ekosport
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