Review Summary
Ekosport is often described as quick and straightforward, with a clear website, easy ordering and products that arrive as described. Customers also mention good fit for boots, helpful replies from customer service, and the feeling that buying a hard-to-find item was simple.
Delivery
"Fantastic fast service clear website brilliant pricing"
"Miraculously, the product arrived in time (after I send them an email). The product was excellent vale for money."
"My first time buying from ekosport, and I wasn't disappointed. Fast dispatch and shipping, item was new and as described. I would buy from them again."
Digital experience
"Great site, will use again"
"Excellent customer support & good easy to use website.."
"Website good layout and easy to navigate. Accurate description of products and services."
Choice
"Huge product range, great prices and quick delivery time"
"Great range available"
"Great range of products and prices"
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A. A.
26 Mar 2024
Verified reviewExcellent product an outstanding price.
Reply from Ekosport.co.uk
Dear Conrad, We're thrilled to hear that you found our product excellent and at an outstanding price! Sincerely Ekosport
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A. A.
26 Mar 2024
Verified reviewExpert advice and excellent service. I made an error ordering a jacket and they were very prompt to refund payment. The new jacket came in good time and well packaged. It was perfect and my son had an amazing week skiing.
Reply from Ekosport.co.uk
Dear Arosha, We're grateful for your positive feedback! We're pleased to hear that you received expert advice and excellent service from us. We're glad we could promptly assist with your jacket exchange and that the new one arrived on time and in good condition. It's great to know your son had an amazing skiing week with the perfect jacket! If there's anything else we can do for you, please don't hesitate to reach out. Best regards, Ekosport
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A. A.
25 Mar 2024
Verified reviewEasy to use, quick service
Reply from Ekosport.co.uk
Dear Emma, We're grateful for your positive feedback! Sincerely, Ekosport
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A. A.
25 Mar 2024
Verified reviewSecond occasion I have ordered goods from Ekosport and have been very pleased both times. Fair prices for goods and delivery.
Reply from Ekosport.co.uk
Dear Coli, Thank you for your continued support! We're delighted to hear that you've been pleased with your orders from Ekosport on both occasions. We strive to offer fair prices and reliable delivery service. Best regards, Ekosport
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A. A.
25 Mar 2024
Verified reviewGreat website - lots of choice, quality premium brands and excellent price range. I would recommend Ekosport and will order from this site again.
Reply from Ekosport.co.uk
Dear Frances, We appreciate your positive feedback! We're thrilled to hear that you enjoyed our wide selection, premium brands, and competitive pricing. We appreciate your recommendation and look forward to serving you again at Ekosport. Kind regards, Ekosport
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A. A.
25 Mar 2024
Verified reviewRight product delivered on time
Reply from Ekosport.co.uk
Dear Keith, Glad to hear that the right product arrived on time! Kind regards, Ekosport
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A. A.
25 Mar 2024
Verified reviewVery expensive p&p but gave me a delivery window that was in plenty of time for the holiday. Actually got delivered nearly a week later when we were already away. Tried to return as we’d had to buy another ski helmet originally said over £14 to return and then said you can’t return helmets at all, not even ones that haven’t touched a head! Quite deceptive about prices looks cheaper than elsewhere but the postage makes it the same price or more and then it takes forever to arrive. I’m left with an unused ski helmet
Reply from Ekosport.co.uk
Dear Kate, We apologize for the issue with your delivery. Please note that the estimated delivery time provided is an estimate and not a guarantee. Regarding the return of your helmet, it was not possible due to personal protective equipment regulations, as outlined in our return policy. We understand this may be frustrating, but these regulations are in place for the safety and integrity of our products. For future reference, all information regarding delivery, returns, and other policies is available before placing an order at the bottom of our webpage. We highly recommend reviewing these details to ensure a smooth shopping experience. If you have any further questions or need additional assistance, please do not hesitate to contact us. Thank you for your understanding. Best regards, Gabriela
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A. A.
12 Mar 2024
Verified reviewTop end product at an excellent price, delivered promptly
Reply from Ekosport.co.uk
Dear Matt, We're thrilled to hear that you're satisfied with the top-end product and the excellent price. It's great to know that the delivery was prompt. Best regards, Ekosport
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A. A.
12 Mar 2024
Verified reviewAll good and prompt delivery
Reply from Ekosport.co.uk
Dear Skaria, Glad to hear everything went smoothly and that your order arrived promptly! Kind regards, Ekosport
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A. A.
12 Mar 2024
Verified reviewExcellent service, love the skis, thank you
Reply from Ekosport.co.uk
Dear Debra, We're delighted to hear that you love the skis and are pleased with our service. Best regards, Ekosport
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A. A.
12 Mar 2024
Verified reviewGood service, good value
Reply from Ekosport.co.uk
Dear Richard, thank you very much. Kind regards, Ekosport
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A. A.
12 Mar 2024
Verified reviewTook about 10 - 12 days to deliver parcel. Item did not fit so arranged for return with Evri at a cost of £14.99, (no other option available). Arranged for collection on 14th Feb, somebody from Evri agent tried to collect on 13th, asked them to return on 14th as arranged as parcel was not ready. No one came on 14th, eventually on 16th I took parcel to agents depot where they could not give me proof of return but accepted the parcel. On the 21st Feb someone from collection agent turned up again asking about the parcel. To date (25th Feb) I have had no confirmation of return or notification of refund. Needless to say I will not be buying anything from this company again, terrible customer service.
Reply from Ekosport.co.uk
Dear David, We apologize for your experience with our carrier. Indeed, we have been exclusively working with them since Brexit. Delivery times are generally satisfactory. However, we understand that returns with home collection can sometimes be complicated, and we apologize for any inconvenience caused. We are glad to hear that you have received your refund, and your case has been resolved. Kind regards, Ekosport
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A. A.
12 Mar 2024
Verified reviewGreat price great delivery service
Reply from Ekosport.co.uk
Dear Alun, we truly appreciate it, thanks. Kind regards Ekosport
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A. A.
12 Mar 2024
Verified reviewGood price and good delivery time. Thank you.
Reply from Ekosport.co.uk
Dear Ketish, We're pleased to hear you were satisfied with our pricing and delivery time. Sincerely Ekosport
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A. A.
12 Mar 2024
Verified reviewExcellent service, couldn’t fault them at all. Everything arrived quickly and well packaged and I was kept updated throughout
Reply from Ekosport.co.uk
Dear Alistair, Thank you so much for your kind feedback! We're delighted to hear that you had an excellent experience with our service. Ensuring fast delivery, careful packaging, and keeping you informed every step of the way are priorities for us. Sincerely Ekosport
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A. A.
12 Mar 2024
Verified reviewGreat delivery service and the item is superb! Big thanks
Reply from Ekosport.co.uk
Dear Wilf, Thank you for your kind words! We're delighted to hear that you were pleased with our delivery service and that you love the item. Kind regards, Ekosport
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A. A.
12 Mar 2024
Verified reviewAppalling treatment, I have not been refunded for my returned order, value of £205.80! Ekosport should NOT be trusted. My return parcel was tampered with, so that they can wriggle out of paying the refund due to me. This is a dishonest and unreliable online supplier.. do not buy from them!
Reply from Ekosport.co.uk
Hello, We received your return package, as specified in our emails, but it did not contain our items. Instead, it contained a pair of boots, which we do not sell. It was indeed our box and return label on the package, which was not damaged. You have received all the photos to verify this discrepancy. Given these circumstances, a refund was not possible. We understand this situation is frustrating and appreciate your understanding. Best regards, Ekosport
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A. A.
12 Mar 2024
Verified reviewExcellent site, good prices and incredible service
Reply from Ekosport.co.uk
Dear David, Thank you for your kind words! We're thrilled to hear that you found our site excellent, our prices good, and our service incredible. Kind regards, Ekosport
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A. A.
12 Mar 2024
Verified reviewEasy to use website and understanding of the tax / delivery to the UK. Wide range of products available at great prices, and delivered exactly as promised. I've used before and will use again, Brilliant all round service
Reply from Ekosport.co.uk
Dear Michael, Thank you for your kind words! We're pleased to hear that you found our website easy to use and that our tax and delivery information for the UK was clear. It's great to know you appreciate our wide range of products and competitive prices, and that your order was delivered as promised. We're thrilled to have you as a repeat customer and look forward to serving you again in the future! Sincerely Ekosport
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A. A.
11 Mar 2024
Verified reviewGreat deal and good service on returns As size was to small and reordered a bigger size
Reply from Ekosport.co.uk
Dear Mark, We're pleased to hear you found a great deal and that our returns service worked well for you. We're glad we could assist you in getting the right size. Kind regards, Ekosport
Reply from A. A.
Thanks for your response Regrads Mark
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