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Review Summary
Ekosport is often described as quick and straightforward, with a clear website, easy ordering and products that arrive as described. Customers also mention good fit for boots, helpful replies from customer service, and the feeling that buying a hard-to-find item was simple.
Delivery
"Fantastic fast service clear website brilliant pricing"
"Miraculously, the product arrived in time (after I send them an email). The product was excellent vale for money."
"My first time buying from ekosport, and I wasn't disappointed. Fast dispatch and shipping, item was new and as described. I would buy from them again."
Digital experience
"Great site, will use again"
"Excellent customer support & good easy to use website.."
"Website good layout and easy to navigate. Accurate description of products and services."
Choice
"Huge product range, great prices and quick delivery time"
"Great range available"
"Great range of products and prices"
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A. A.
11 Mar 2024
Verified reviewGood postage as promised and in good time (3-4days) , product as described and listed. No complaints, would use again.
Reply from Ekosport.co.uk
Dear Lauraine, We're pleased to hear that the postage was timely and the product met your expectations. Best regards, Ekosport
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A. A.
11 Mar 2024
Verified reviewGreat website, great service, great prices. The reason I didn’t rate 5 star is that - within 15 mins of placing my order I contacted the team through their website and asked to change the size of the skis. They didn’t pick up that message and respond for a number of days, by which time they’d already personalised and shipped the skis in the size I didn’t want. It’s a credit to how quickly they dispatch skis, but the contact system on the website is obviously not fit for purpose.
Reply from Ekosport.co.uk
Dear Adam, Thank you for your detailed feedback. We're glad to hear that you appreciated our website, service, and prices. However, we're sorry to learn about the issue you experienced with our contact system. We apologize for the delay in responding to your request to change the ski size. Your feedback is invaluable, and we are taking steps to improve our communication processes to ensure such issues do not occur in the future. Sincerely Ekosport
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A. A.
11 Mar 2024
Verified reviewDelivery time wasn’t too bad. Returns process not good. It took nearly 3 weeks to get my refund even though it had been received within days of sending back. It wasn’t until I chased it that it was received.
Reply from Ekosport.co.uk
Dear Jacqui, Since Brexit, all return parcels from the UK go through Basildon, the sorting center, for inspection. Subsequently, they are grouped and sent back to France. This explains the delay in processing refunds. We sincerely apologize for any inconvenience caused and are working on implementing a faster procedure. Best regards, Ekosport
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A. A.
4 Mar 2024
Verified reviewGreat site and really delighted with my skis. Unbelievable price and delivered when promised. Will definitely use again .
Reply from Ekosport.co.uk
Dear David, I'm thrilled to hear that you had such a positive experience with our site and that you're enjoying your new skis! We strive to offer great prices and reliable delivery, so it's wonderful to know that we met your expectations. If there's anything else you need or if you have any questions in the future, please don't hesitate to reach out. Kind regards, Ekosport
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A. A.
4 Mar 2024
Verified reviewReally pleased with product, but the delivery arrangements were quite poor. The boots were simply left on my doorstep. Allegedly "signed for" but was not true.
Reply from Ekosport.co.uk
Dear Mark, Thank you for your feedback, and we apologize for the poor delivery experience you had. We're glad to hear that you're pleased with the product itself. Your comments about the delivery have been noted, and we'll address this issue with our shipping partners to ensure it doesn't happen again. Best regards, Ekosport
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A. A.
4 Mar 2024
Verified reviewExcellent site. I Will always use them. Good prices, great choiceof quality kit
Reply from Ekosport.co.uk
Dear Damir, Thank you for your feedback! We're thrilled to hear that you find our site excellent and that you plan to continue using it. We take pride in offering competitive prices and a diverse selection of high-quality gear. Best regards, Ekosport
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A. A.
4 Mar 2024
Verified reviewGreat equipment
Reply from Ekosport.co.uk
Dear Peter, We're glad to hear that you're satisfied with the equipment you received. Kind regards, Ekosport
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A. A.
4 Mar 2024
Verified reviewI can't believe you charged £14.99 delivery then wanted another £14.99 to return the item that was too small. I will never shop with you again and will definitely not be recommending you to friends.
Reply from Ekosport.co.uk
Dear Lois, Indeed, the return costs are at your expense, as stated in our return policy, which is available online under the "returns" section. https://www.ekosport.co.uk/u/faq7/returns Best regards, Ekosport
Reply from A. A.
Looks like your response time is as good as your returns policy !! It's only taken you 6 months to reply. Well done Ekosport.
Show exchanges Hide exchanges -
A. A.
4 Mar 2024
Verified reviewSupplier was A1, very quick well packed
Reply from Ekosport.co.uk
Dear Richard, Thank you for your feedback! We're delighted to hear that you were satisfied with our service. It's great to know that the delivery was quick and the packaging met your expectations. Best regards, Ekosport
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A. A.
2 Mar 2024
Verified reviewVery good delivery services, good deals! thank you :)
Reply from Ekosport.co.uk
Dear Mantvydas Thank you for your feedback! We're delighted to hear that you were satisfied with our delivery services and found good deals. Kind regards, Ekosport
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A. A.
2 Mar 2024
Verified reviewExcellent product and good price but £26 postage was a bit anoying on a £340 order .
Reply from Ekosport.co.uk
Dear Mark, We are glad to hear you found our product excellent and reasonably priced! I apologize for the inconvenience caused by the £26 postage fee on your £340 order. But you should know that since the Brexit everything has changed in relation to shipping from France. Shipping skis is indeed more expensive than before. Best regards, Ekosport
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A. A.
2 Mar 2024
Verified reviewArrived in the time specified, everything ordered is in great condition and was severely reduced. Love everything recieved
Reply from Ekosport.co.uk
Dear Mia, Glad to hear everything arrived on time and in great condition! It's awesome that you found everything you ordered at a significant discount. Enjoy your purchases! Sincerely Ekosport
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A. A.
2 Mar 2024
Verified reviewOrder came in good time and everything was correct. Great prices in the sale. All equipment was satisfactory and met expectations.
Reply from Ekosport.co.uk
Dear Ed, Thank you for your feedback! We're glad to hear that your order arrived promptly and accurately, and that you were satisfied with the great prices in the sale. Kind regards, Ekosport
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A. A.
2 Mar 2024
Verified reviewI ordered a Fjallraven Bergtagen coat in a colour that was sold out in the UK. Ekosport sold it at a great discount. I was nervous about buying from France having read some of the reviews about poor delivery, and I was worried about Customs duties post Brexit. But my delivery was very fast (5 days) and I had no problem at all with Evri (my courier is great). Customs duties / VAT were included in the price so there were no problems at the border either. I would definitely buy from them again.
Reply from Ekosport.co.uk
Dear Joe, That's fantastic to hear about your experience! Ordering the Fjallraven Bergtagen coat from Ekosport at a great discount sounds like a smart move. It's reassuring that your delivery was surprisingly fast, taking only 5 days, and that your courier, Evri, handled everything smoothly. Including Customs duties and VAT in the price certainly made the process easier for you. Thank you for sharing your positive feedback, and we look forward to serving you again in the future! Best regards, Ekosport
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A. A.
2 Mar 2024
Verified reviewGood service, came on time, no problems
Reply from Ekosport.co.uk
Dear Dominika, Thank you for your feedback! We're pleased to hear that you received good service and your order arrived on time without any issues. Sincerely Ekosport
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A. A.
2 Mar 2024
Verified reviewGreat Hoka shoes, thanks.
Reply from Ekosport.co.uk
Dear Jack, Glad to hear you're enjoying your Hoka shoes! Best regards, Ekosport
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A. A.
2 Mar 2024
Verified reviewGreat customer service.
Reply from Ekosport.co.uk
Dear Keith, Thank you for your feedback! We're delighted to hear that you had a great experience with our customer service. Kind regards, Ekosport
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A. A.
2 Mar 2024
Verified reviewExcellent
Reply from Ekosport.co.uk
Dear Paul, thank you very much. Sincerely Ekosport
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A. A.
2 Mar 2024
Verified reviewQuick delivery, great company to order from all round!
Reply from Ekosport.co.uk
Dear Teresa, We are delighted to hear that you received your order quickly and had a positive experience ordering from us! Sincerely Ekosport
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A. A.
2 Mar 2024
Verified reviewGreat prices and good communication. It takes a while for the items to ship but well worth it. Would order from them again.
Reply from Ekosport.co.uk
Dear Peter, Thank you for your feedback! We're pleased to hear that you found our prices great and appreciated our good communication. We apologize for the delay in shipping but are glad to hear it was worth the wait. We look forward to serving you again in the future. Kind regards, Ekosport
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