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Review Summary
Daybreakhotels is often described as a practical fix for layovers, cruise days, and long waits between flights. Guests liked being able to rest, shower, and use a room for a few hours, though a few ran into dirty sheets or a toilet that would not flush.
Digital experience
"The online booking experience was easy and to the point, didn’t have any issues at all"
"Good and website easy to use"
"Easy to navigate"
Friendliness & courtesy
"Great location. Nice and comfy atmosphere."
"Serene and beautiful environment, hospitable management and top notch service. Highly commendable and highly recommended."
"Clean, staff friendly and walking distance from restaurants."
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A. A.
19 Dec 2023
Verified reviewInexpensive, served its purpose for what we needed it for. Friendly staff. Right off the 99 freeway and walking distance to a couple of restaurants. Will be using again.
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A. A.
18 Dec 2023
Verified reviewI could only spend a couple of hours at the hotel between performing concerts in the city but having that down time band an hour’s nap was revitalising. Very comfortable and just what I needed.
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A. A.
11 Dec 2023
Verified reviewEasy and friendly to reserve
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A. A.
10 Dec 2023
Verified reviewAfter making the reservation on Daybreak the hotel told me I needed to wait 5-30 minutes for the reservation to be received for my check-in. After patiently waiting 20 minutes I asked if they could inquire with their reservations department and apparently Daybreak hadn't yet sent the reservation to the hotel even though it had been created. In the meantime other hotel guests who booked online through Expedia were able to check-in within 5 minutes. This seemed entirely ridiculous.
Reply from DayBreakHotels
Dear Customer, thank you for taking the time to share your feedback. We want to assure you that we promptly submitted your reservation to the hotel. However, it appears that there was a delay on their reservations office's end. We apologize for any inconvenience this may have caused. We hope to have the opportunity to welcome you back as our Customer in the future.
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A. A.
9 Dec 2023
Verified reviewCustomer service is fantastic and I get to talk to human everytime!
Reply from DayBreakHotels
Dear Customer, thank you so much for your review! We truly appreciate your kind words and are delighted to hear about your positive experience. It was our pleasure to serve you, and we look forward to having you as our customer again in the future.
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A. A.
6 Dec 2023
Verified reviewquick, easy and accurate booking
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A. A.
1 Dec 2023
Verified reviewNice
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A. A.
28 Nov 2023
Verified reviewMy booking wasn't recognised by the hotel and only after saying I would wait for a manager as it was unprofessional was I given my room. It was currently getting cleaned. Check in took 35mins as it wasn't clean ready for use. Room was freezing and I had no way to turn it down- there was a remote but nothing to click it to. The mini bar wasn't stocked with chips (I went down and told door man so I wasn't charged) Room was clean 👌 just way too cold to enjoy
Reply from DayBreakHotels
Dear Customer, thank you for your time. We are checking what happened with the Hotel thanks to your review. The opinions of our Customers allow us to improve our Service. We hope to have you among our guests again.
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A. A.
15 Nov 2023
Verified reviewnice
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A. A.
12 Nov 2023
Verified reviewWe booked a hotel for day use through daybreakhotels.com but when we arrived at the hotel booked we were turned away as they said they were fully booked out.
Reply from DayBreakHotels
Dear Customer, thank you for bringing this to our attention. We sincerely apologize for any inconvenience you experienced regarding your reservation. We are currently investigating the matter to understand what occurred. Our records indicate that we promptly communicated your reservation to the hotel. However, it appears there may have been an oversight on their part, as they did not inform us of their full occupancy.
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A. A.
9 Nov 2023
Verified reviewi will definitely book again in daybreak
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A. A.
5 Nov 2023
Verified reviewMy first time doing this and I was very impressed . I would definitely do it again.
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A. A.
4 Nov 2023
Verified reviewOverall I was so glad I found a hotel that catered to this service, only needed it for a few hours to catch up on some sleep and freshen up before an event that night, had everything I needed and staff were really helpful when I arrived. Cost was reasonable but is there anyway for a pay as you go, I only ended up being there for 3 1/2 hours yet booking was 12pm lunchtime to 10pm? Just a thought but thank you again. I will definitely use your hotel again 😊
Reply from DayBreakHotels
Dear Customer, thank you for your feedback ! We are pleased to know that our service has met your expectations, and we hope to have you again among our customers.
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A. A.
3 Nov 2023
Verified reviewOverall good experience but the only thing is that ordering food was offline so we needed to order through uber eats.
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A. A.
28 Oct 2023
Verified reviewGreat concept & great choice of hotels available. I was a bit concerned by other mixed reviews but I confirmed my booking directly with the hotel over the phone with no problem. Thank you!
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A. A.
28 Oct 2023
Verified reviewI am beyond angry at daybreak. I booked a day hotel in May 2023, booking was for October 2023. I received an email confirming my booking and it stated I would pay on the day. When I got to the hotel they told me that they had no booking under my name and that they were completely booked out. We were stranded with no where to go. I hate daybreak and will never use them again
Reply from DayBreakHotels
Dear Customer, thank you for your feedback. We are really sorry for this and we are checking directly with them what happened.
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A. A.
23 Oct 2023
Verified reviewExcellent
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A. A.
18 Oct 2023
Verified reviewEasy to use and good prices in comparison to other sites
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A. A.
17 Oct 2023
Verified reviewEasy booking, straight forward, value for money
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A. A.
14 Oct 2023
Verified reviewDay Break Hotel fails to mention that 1)They do not check availability in any way, 2)Reservations are absolutely not guaranteed, and 3)If you don't call in advance, you'll find out upon arriving at the hotel that there's no vacancy. In short, there's no actual reservation happening.
Reply from DayBreakHotels
Dear Customer, thank you for your feedback, we sincerely apologize for the inconvenience you faced. The hotel failed to register the reservation we promptly sent them and did not close sales on time, causing this issue. Rest assured, had we been informed, we would have notified you and offered an alternative solution. We appreciate your understanding and hope to have the opportunity to make it right in the future.
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